Postman Caught Throwing Fragile Parcel on Camera

Leldudebrothers on 20/12/2020 - 22:21
Last edited 23/12/2020 - 00:02

Youtube link (put on sound to hear a uncomfortable bang when my parcel meets concrete): https://www.youtube.com/watch?v=mdSCRSIDl-Y&feature=youtu.be

Background: Over a month ago I had bought prescription glasses from a brick and mortar store and requested express shipping. I opened my item to find my parcel damaged and was concerned as you would need a significant amount of force to damage an item which was packed pretty well. This in turn made me review my camera footage and I was infuriated to witness my parcel being handled inappropriately. All he needed to do was walk 3 meters forward, knock the door, wait a few seconds and gently leave my parcel at the door, not throw the package onto concrete. I understand that the nature of the job requires speed and the stressors can get overwhelming, but this is beyond what a reasonable person would consider acceptable.

I sent Auspost 2 letters of complaint and received a generic reply with the gist of 'bring to post office and we will inspect'. While it would be nice if my item was repaired, I did not care if they did so. My main wish was to prevent such appalling behavior from happening again (what if this was something far more expensive, fragile, unique or sentimental) and a apology. Following the lack of written communication, I decided to call Auspost and the staff member on the phone who I discussed this situation genuinely was caring and wanted to resolve this. I did request to be kept in the loop and in return I wanted to keep things discreet. Nevertheless, that was nearly 2 weeks ago and I have received no resolution or further correspondence to this matter.

The reason I posting this here is to:
1. Highlight that this is definitely an issue that I have heard of numerous times before and there needs to be more done to improve the situation
2. If you are getting expensive items posted to you via mail it would be wise to invest in cameras in order to provide evidence in case your items are damaged.
3. Hoping that this video gains some traction to expedite a resolution.
4. Giving myself a sense of closure.

Thanks for reading

Edit: I really want to emphasize that I really do not really care much for the damage and thus decided to not get compensation for it. The comments blaming the situation on poor packaging are deflecting from the primary issue, which is the carelessness and negligence in the handing of the parcel. Ultimately, normalising or trivialising this kind of behavior is not constructive and only further propagates the issue. Imagine if someone from the street went to house, took an item that is important to you and threw it 3 meters on concrete. Would that make you frustrated? Why is a postman doing it suddenly make it ok? If the item was not damaged at all would you be perfectly ok with it?

General Discussion

Comments

  • love2buy on 22/12/2020 - 12:56
    +2

    Plot twist: Later on in the footage shows OP stepping on the parcel by accident.

  • Dreamcast on 22/12/2020 - 13:42

    Aus Post, useless as always.

  • selphie on 22/12/2020 - 14:29
    -2

    imo it wasn't that bad a throw. if there is damage, it probably is due to the item not being properly packed.

    • eldudebrothers on 22/12/2020 - 15:06

      Please read my previous replies to this comment

  • dannyboi on 22/12/2020 - 14:40
    +1

    Doesn’t look great that the postie has done that. However, there are probably many other avenues in the trail where such items can get damaged as well. No idea how things get sorted and thrown about at the mail centres.

  • Hangryuman on 22/12/2020 - 15:34

    pretty s#itty packaging if that easy toss resulted in damage

    I'd go back to the specs supplier with WTF - send them the video and say you'll post it online linked to their website unless they improve the packaging

    in other news I think I've seen those delivery guys get paid about 50c per item - yet there's an expectation that they'll ring the doorbell and wait, try again when no-one answers, and wait - and THEN write a note if no-one ever comes to the door

    let's see - 50c per 5 minutes - looks like $6 per hour - would you enjoy working for that ?

    P.S. I think that 5 minutes also includes travel time between delivery addresses …

    • Trance N Dance on 22/12/2020 - 15:39
      +2

      It's about $1.50 a parcel for the contractor van drivers.
      This guy in this vid looks like a regular mail postie who should be an AusPost employee doing the regular mail runs.

  • sfk10 on 22/12/2020 - 16:16
    +1

    The parcel i got last week looked like as if someone was playing WWE and elbow dropped it.

  • khelddar on 22/12/2020 - 16:28
    +7

    What a tosser

    • eldudebrothers on 22/12/2020 - 19:37
      +1

      I see what you did there lol

  • footyboy on 22/12/2020 - 17:35

    Peep show reference? honk, honk

  • lunartemis on 22/12/2020 - 17:53
    +1

    The delivery man probably got jealous of your car in the carport

    • eldudebrothers on 22/12/2020 - 19:37

      I don't know why though. Its just a 5 year old little Mazda.

      • lunartemis on 22/12/2020 - 19:47
        +1

        Not everyone can afford to buy an Mx5

        • eldudebrothers on 22/12/2020 - 23:52

          As a weekend car, yes I agree. It is my daily driver, my hobby and has very little ongoing costs. Maybe I am out of touch but to me its not anything crazy expensive like a European car

      • capslock janitor on 23/12/2020 - 09:14

        what camera system do you use?

  • dipster on 22/12/2020 - 18:39
    +2

    Sorry about your glasses.

    The differences of opinion in the comments are interesting.

    this is beyond what a reasonable person would consider acceptable

    I am an unreasonable person. I saw a postie who ensured the parcel wasn’t visible from the street. Throw looked ok to me.

    • Hangryuman on 23/12/2020 - 07:44

      seemed to me his flick of the wrist showed great skill - designed to turn the parcel so the name and address were facing the person opening the door

      kudos !

  • spriggan43 on 22/12/2020 - 19:27
    +1

    The real question here is; Why is your "Red Garbage Bin" so small ?

  • hearitfromhorse on 22/12/2020 - 19:48

    You'd be amazed at the extent of the response you'll get the further you promote the video. Put the link on their FB page and tag a few media outlets.

  • hopper on 22/12/2020 - 23:54

    Looks like he is bit frustrated that he was gifted a watch for Christmas 😜

  • gekiyasu on 23/12/2020 - 00:03

    That postie doesnt show much care.
    Reminds me of this. https://youtu.be/7YrpmZFixp0

  • Ironic fear on 23/12/2020 - 00:27

    I mean, this clearly shouldn't have happened but following your repeated it's not the damage lone of reasoning, your issue is the response?

    You're annoyed at the time taken/lack of response yet you wrote not one but two letters as your means of complaint. If speed of reply was a genuine concern why would you not email which is instant or call (definitely not instant but still faster than sending a letter).

    received a generic reply with the gist of 'bring to post office and we will inspect'.

    And this is how they can do the very things you are complaining about not being done. If no-one has seen the parcel, it's packaging or the damage why would they start any sort of disciplinary action to the post person?
    If you take the item in and let them do this, they can then confirm how it's packaged, pass on the information from the parcels damage.
    The contact centre would then identify the post person by their scanner login used to deliver your parcel, so they could then address the issue and possibly start disciplinary action. Your apology would also be sent and they would seek to compensate according to the service used and/or any extra cover purchased.

    They aren't going to send you an apology because you sent a letter saying postman do massive throw onto concrete destroying my parcel, fire him and say sorry like you mean it.

    The comments about the parcel needing to withstand more than this are very valid. If the item received zero throwing, mishandling or anything else you claim is done only by auspost and no other carriers, it would still be in a container with numerous other parcels which could each weigh up to 22kg.
    Most parcel sorting is automated, so during the conveyer swapovers and landing it into the appropriate ULD it would be impacted with its own landing, plus other parcel which could each weigh up to 22kg.

    Lastly, your comments really seem very aus post bad, all other couriers good. I mean I'm sure you receive many parcels and have a good ability to judge a company as large as AP based off your sole experience. But sorting parcels without automated machines means more people and more chances to be thrown and mishandled (or man handled as you've said several times), which might be good for thought when singing the praises of all companies that aren't Aus post.

    • eldudebrothers on 23/12/2020 - 00:57

      What I meant by letter is email (I don't think I have wrote a letter since I was a child) and I also did call as said in my opening post. Also I sent them links in the email and via phone for the youtube link above. Additionally, I have reviewed the past few months of every single parcel delivered to my house ( nearly daily) and all of the minor incidents were all auspost, one major (this one) auspost whereas none of the other chains had any.

      I do not want anyone fired. I do not even want compensation. I just don't want this happening again and an apology.

      edit: manhandling? I don't think I have ever used that term.

      • Ironic fear on 23/12/2020 - 01:08
        +1

        Apologies it was a different person who said man handling, very odd term to use.

        Yep, so to have the outcome you want, you need to take the item (with packaging) to an outlet so they can assess it, then when they have confirmation it's damaged they can and will see that the postie is dealt with and you'll get an apology via email.

        Ah email makes more sense, thought it was super weird to send a letter and want a fast response. Corporate stores can assist with any complaints you've already lodged, you just need your case number. They can see why there's no response. Response time is always meant to be 72 hours max (recorded as negative for the person your case was assigned to for not dealing with it appropriately in the time frame), under 48 ideally.

  • payless69 on 23/12/2020 - 07:09
    -1

    OP stresses Bricks and Mortar then uses a bulletin board to contradict. Normal people try out prescription glasses.
    No damage photos, just want to expose a postie who threw perfetly, no tumble!
    Expects postie to wait seconds then sais over a month ago. Really the postie should have chucked it into the letterbox but he did all he could to prevent theft!
    Clunk sound is no evidence of damage, specs should take such a flat fall.
    Op unable so spell distance units nor the city he lives in but whinges at public! Man get a haircut and a job!

    • eldudebrothers on 23/12/2020 - 11:35

      lol

      • payless69 on 23/12/2020 - 22:21
        +1

        Oz Post is hit and miss. Where we live they are near perfect. But once we had an acerage and had to have a P.O.Box. The service was impossible, wrong letters 30% of the time. We had to use the work place for all mail. Only when ordering Nespresso capsules I had many issues. Many cartons arrived torn with capsules pouring out.
        I think OP's specs broke during transport. There are many youtubes how China Post is handling parcels. Oz Post has huge losses because of China crap.
        Recently I had some delivered and some had cards left behind despite being home. X-mas time I forgive them. Covid times are very hard on the posties. Some overseas arrivals need fumigating and can attract delays the receivers take out on them like it was their fault.

  • Orico on 23/12/2020 - 09:19

    Ken is that you?

    Bruce that you?

  • afah0447 on 23/12/2020 - 13:34

    Not surprised by this at all. I've couriers not even attempting to deliver packages, just stuffing pickup cards into the mail boxes. Reason they do this is because they are paid per delivery and dropping off the card counts as delivered.

  • teajay74 on 23/12/2020 - 14:42
    +1

    I understand that the guy is probably in a huge rush and intended no harm. But does he bare any responsibility for his actions? I think it's partly the fault of his employer who failed to provide sufficient time, partly the fault of market pressures that lead to companies cutting corners to reduce prices and partly the guy who chose to cut corners rather than do his job.

    I worked as a driver for a company that was contracted to deliver for Woolworths. They didn't give a damn what laws you broke or risks you took as long as you didn't get caught. And if you did get caught doing something wrong, they would cover their own ass by claiming they told you to follow the rules whilst fully aware they failed to provide sufficient time to do your job without breaking the rules. I ended up doing the right thing which led to getting less shifts because there was always someone else willing to do whatever it took, including blocking driveways, speeding, throwing groceries around and parking in disabled spaces, in order to meet the targets. At some point someone in the chain of responsibility has to be accountable for their actions.

    The guy in the video is clearly doing the wrong thing. It's small in the overall scheme of things but excusing his behaviour just disincentivises others from doing the right thing.

    • eldudebrothers on 23/12/2020 - 16:57

      Thank you for your perspective, I suspect there are definitely systemic issues at play. I still don't understand why the postie didn't spend 4-7 seconds just walking 3m and just placing it on the floor.

  • blorx on 23/12/2020 - 15:15

    I got a video and the thumbnail was mid-throw at the front-door. A 970 evo m.2 though.

  • [Deactivated] on 23/12/2020 - 16:27

    I bet it gets handled just as badly in their sorting centres, when getting loaded on/off vans etc

    • Mysterious Laptop on 23/12/2020 - 22:23

      Exactly - came here to post this. Why would you trust the system to transport fragile items? Can we have a bit of common sense here?

  • Dack Smith on 23/12/2020 - 17:52
    -4

    It's no Cartier watch, of course they gonna chuck it.

    Was it worth more than $1000.0 in value? Was it insured?

    If not the blame is on you. Everybody knows Australia Post has issues

  • CVonC on 23/12/2020 - 21:18

    Can we get him fired already ffs.

  • Make it so on 24/12/2020 - 00:26

    I get this all the time. Posties don't read my sign that asks them to use the parcel chute, and can't recognise a parcel chute on their own. Keep lodging complaints, but it keeps happening. They just chuck things over the fence.

  • Kranbone on 24/12/2020 - 01:59

    What a lazy postie. See if you can get some media involved. Makes you wonder how many other's he's done this to. While items should be packed safely to minimise damage in transit, there's also an expectation on a postie to carefully deliver items safely (as in, not chuck them on to a concrete slab).

    I'd want to report it but if he's not sacked, I'd be concerned about repercussions in the future (mail going missing, items being damaged before it got to you). People can be really spiteful.

  • Hirolol on 24/12/2020 - 09:44

    What a lazy piece of work he is.
    Couldn’t even be bothered walking 2 extra steps.
    I would be just as annoyed too.
    Hopefully he doesn’t do it again.

    Nice camera quality too

  • El cheepo on 24/12/2020 - 11:00

    Having worked in transport for many years and previously working with/for places like startrack, tnt/fed ex etc i have to say, that throw is the least of your worries.
    You should see what happens in the Wharehouses…

    Fragile is just a sticker… means absolutely nothing.

    Even with how well stuff like computers TVs etc are packaged I’m still surprised most of it works when it gets to stores/customers.

  • MrTruffle on 24/12/2020 - 11:54

    So many people looking for work and people like this doing their job with disrespect.

    Maybe they had a bad day who knows. But if this was a repeat pattern then should lose job

    As big brother as it is, the rating system you get on Uber is what these jobs could use to keep people honest and fair.

  • newjerseydamo on 24/12/2020 - 12:08

    I’ve lodged a complaint previously when an AusPost driver in a marked AusPost van failed to give way and almost caused an accident.

    AusPost closed it off with no comment.
    Basically, they just don’t care.

  • dearears on 31/12/2020 - 17:32

    Drop a bullet point email to their CEO requesting this to be followed up by an executive team member.

    Make a point that your intention is not reimbursement.

    • khomeini on 31/12/2020 - 18:11

      Lol… You do realise the last CEO was busy buying Cartier watches for her executive team? And would've gotten away with it if she'd only given them the cash amount rather than in watches.

      I very much doubt they care what the workers are doing as long as meeting the bottom line and therefore ensuring their bonuses are fulfilled.

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