Youtube link (put on sound to hear a uncomfortable bang when my parcel meets concrete): https://www.youtube.com/watch?v=mdSCRSIDl-Y&feature=youtu.be
Background: Over a month ago I had bought prescription glasses from a brick and mortar store and requested express shipping. I opened my item to find my parcel damaged and was concerned as you would need a significant amount of force to damage an item which was packed pretty well. This in turn made me review my camera footage and I was infuriated to witness my parcel being handled inappropriately. All he needed to do was walk 3 meters forward, knock the door, wait a few seconds and gently leave my parcel at the door, not throw the package onto concrete. I understand that the nature of the job requires speed and the stressors can get overwhelming, but this is beyond what a reasonable person would consider acceptable.
I sent Auspost 2 letters of complaint and received a generic reply with the gist of 'bring to post office and we will inspect'. While it would be nice if my item was repaired, I did not care if they did so. My main wish was to prevent such appalling behavior from happening again (what if this was something far more expensive, fragile, unique or sentimental) and a apology. Following the lack of written communication, I decided to call Auspost and the staff member on the phone who I discussed this situation genuinely was caring and wanted to resolve this. I did request to be kept in the loop and in return I wanted to keep things discreet. Nevertheless, that was nearly 2 weeks ago and I have received no resolution or further correspondence to this matter.
The reason I posting this here is to:
1. Highlight that this is definitely an issue that I have heard of numerous times before and there needs to be more done to improve the situation
2. If you are getting expensive items posted to you via mail it would be wise to invest in cameras in order to provide evidence in case your items are damaged.
3. Hoping that this video gains some traction to expedite a resolution.
4. Giving myself a sense of closure.
Thanks for reading
Edit: I really want to emphasize that I really do not really care much for the damage and thus decided to not get compensation for it. The comments blaming the situation on poor packaging are deflecting from the primary issue, which is the carelessness and negligence in the handing of the parcel. Ultimately, normalising or trivialising this kind of behavior is not constructive and only further propagates the issue. Imagine if someone from the street went to house, took an item that is important to you and threw it 3 meters on concrete. Would that make you frustrated? Why is a postman doing it suddenly make it ok? If the item was not damaged at all would you be perfectly ok with it?