Kogan - Bought Logitech Mouse (G502) on Dec 10, Dispatch Has Now Been Pushed Back to February

Lninjin on 12/01/2021 - 17:33
Last edited 12/01/2021 - 19:18 by 1 other user

Quick timeline:

Dec 10: Bought mouse from Kogan - direct import from the UK with expected dispatch of 1-2 weeks. Product page mirrored this equivalent model.
Dec 10 PayPal confirmation
Dec 28: Contacted support for update.
Dec 28: Support contacted warehouse.
Jan 6: Kogan emails updated expected dispatch to Jan 29, but product page shows dispatch is likelier Feb 1 or later
No explanation for delay, no offer to cancel order either, or ship equivalent model.

I get the feeling by the pre-sale indicator on the current product page that Kogan have delayed my order so they can dropship in bulk, surely there are protections against business practices like this - taking payment and selling items you don't actually have in stock.

Accepting payment without intending to supply
Under the Australian Consumer Law, businesses must not accept payment for products or services if:

they do not intend to supply them
they intend to supply materially different products or services
they know, or should have known, they would not be able to supply the products or services within the timeframe indicated or if no timeframe was provided, within a reasonable time.
This part of the law is not intended to cover businesses who genuinely try to meet supply agreements, for example, if:

the failure to supply was due to something beyond their control, including the act or omission by another person
they exercised due diligence and took reasonable precautions.

I've contacted Kogan for further information on the source of the delay, but pending their response, who is the best source to make complaint regarding this - just the ACCC (I was under the impression their process is more for dispute resolution than straight-up complaints regarding business practices)?

edit: I should add that this order was fulfilled by Kogan, and not another business utilising their shopfront.

Computing Computer Peripheral Gaming Mouse Logitech Mouse

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Comments

  • CyberMurning on 12/01/2021 - 17:34
    +4

    thanks for you info.

  • KaTst3R on 12/01/2021 - 17:44
    -1

    Your first ever contribution to OZB is a complaint. Thanks for the update.

    • ninjin on 12/01/2021 - 18:05
      +3

      Now I feel bad for not Brodening stuff, 10 PS5s here I come. Thanks for the perspective adjustment.

  • bloom on 12/01/2021 - 17:58
    +13

    You first mistake was on December 10 when you shopped at Kogan.
    /thread

  • Caped Baldy on 12/01/2021 - 18:04
    +1

    I really hope you didn't spend over a $100 on it. Can get it cheap on aliexpress and even amazon has it for $93.50

  • Hithere on 12/01/2021 - 18:11
    +1

    I've contacted kogan for further information on the source of the delay, but pending their response

    Yeah, good luck with getting a positive response from Kogan, once they've got your money they don't want to know you.

  • serpserpserp on 12/01/2021 - 18:58

    lol 4 u

  • Clear on 12/01/2021 - 19:36
    +1

    The ACCC must really hate this whole conception of people reporting businesses to them. They don't investigate claims from individuals, rather that's the role of your state's relevant fair trading department.

    I really should dig up that hilarious HP deal where I said exactly this, got downvoted and abused by a ton of people… only to have ACCC repeat what I said to them weeks later.

    In this case I would cut your losses and cancel if you're not willing to wait longer.

      • Clear on 12/01/2021 - 19:48

        We can't:

        • act on your behalf or provide you with legal advice on your rights and obligations under the law
        • make formal decisions on whether a person or business had breached the law as only the courts can do this
        • regulate or set the prices for goods or services such as groceries or fuel
        • provide dispute resolution services between consumers and businesses.

        Relevant to OP. The last one especially given what OP has said.

        • lunchbox99 on 12/01/2021 - 19:48

          Which is why I posted it.

          • Clear on 12/01/2021 - 19:49

            @lunchbox99: Ok good just making sure. As I discovered in the HP thread, when provided with evidence people go to full blown denial.

            • avoidfullprice on 12/01/2021 - 22:59
              +1

              @Clear:

              provided with evidence people go to full blown denial.

              Spot on with a bunch of people here

              • Clear on 12/01/2021 - 23:01
                +1

                @avoidfullprice: I feel it's getting worse too. People really are going stupid and can't handle the truth anymore.

  • ihavok on 12/01/2021 - 20:14

    I'm hoping you didn't pay $105 like in the screenshot?

    I suppose the first thing to decide is what you want. Do you still want the product from Kogan and are you willing to wait? If so, just wait.

    Do you want to cancel your order and get your money back? If so, have you asked them to cancel the order and offer you a full refund. If they refuse, you can try to request the refund via PayPal, who can step in to assist if needed.

    You could consider getting a refund and getting the G502 from a local retailer, if you want to get it sooner than later. Have a search on eBay / Catch. Amazon normally stocks it too but its UK stock which will take longer to get here.

    Specifically for this mouse, I would highly recommend that you get it from an official seller with local AU warranty. You are likely to need it for this mouse.

    • avoidfullprice on 12/01/2021 - 23:05

      Says $55 on his PayPal receipt.

      To OP: wait out or ask for refund. Don't get upset because they didn't offer you cancellation. Don't get upset they can't give you full reason - they have said due to reasons beyond their control in their email. Take a chill pill.

      If you ask for a refund and they say no, then escalate.

  • Fatboy74 on 12/01/2021 - 21:50
    +1

    Lucky you didn’t order a 3080 on launch night. Imagine the angst.

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