Hey guys want some advice.
I bought a pixel 4 last year, its 11 months old and for context has a 24 month warranty. I bought it from vodafone.
I gave the device in for warranty because it would randomly restart and bootloop, bluetooth was spotty, speakerphone didnt work. It was buggy overall. I asked if I could just get a refund and they said no. So I gave it for fixing. They got me to sign a form and said I would get a copy but I never did. The form mentioned nothing about refurbished devices though.
3 days later I get a call saying my device is ready for collection. I go and they show me a new box which they open and show a device with all the new wrappings and get me to sign a form that I accept it.
Now I take the phone and get to my car where I finally see the underside of the box where it says refurbished. I wasnt happy with that so I took it back to the store. The person serving was helpful and started opening a case. The clock struck 5:30 and the manager comes over and asks what theyre doing. Then she tells me I have to leave the store because they need to do a stocktake. I ask for what happened in writing so I can come back later which she refused to give. She started saying I signed I accept the phone so I have to take it and leave or she would call security? When I tried to say anything she cut me off and said no ifs no buts you have to get out. Made me feel like a criminal it was horrible. This was at Vodafone indooroopilly.
Anyway besides the point, looking at ACL, it seems like if they were to use refurbished devices they would have had to advise me before accepting my original device, AND they would have had to provide me with a notice of repair which they did not. Am I wrong?
Further, looking at ACL judging that this is a major failure of the device I should have had the choice of a refund right? What would you guys do in my situation. I raised a case with Vodafone support but I am worried I'll get the screw around there too.