My mother's $80 SIM plan expiring in May seems to have lost all its included data when I check the balance using the app or dialling #111# . There's no way she could've used it all up considering she's on wifi most of the time.
The 1258881 customer service number no longer works and chat bots are useless.
What can I do??
OP probably didn't call from his mum's phone?
She probably accidentally turned the wifi off. Not hard to do. Doesn't help answer your question though.
Or in few cases the wifi doesn't work and the 3g kick in.
this always happens to missus and she watches youtube videos with data. now there is only <1GB remaining from 120 GB/1yr plan.
If she's using an iPhone she can find out how much data each app used so you can find the culprit
No need for the 'if' condition here.
If she's using an smart phone she can find out how much data each app used so you can find the culprit
There fixed that for you.
Just speaking from my own experience. I don't know what other phones are capable of.
Typically everything the iPhone can do, just a couple of years sooner.
How much data did she get for $80
Just forget it. In the miniscule chance it was an actual error on Boost Mobile's end you'll spend more than $80 worth of time chasing it up and proving it.
From her phone, turn off wi-fi then go to https://care.boost.com.au/ (should be free from a Boost SIM). It should show you the recent data usages.
If you dial #100# does it give you the same result - 0GB data available?
What do you mean by the "1258881 customer service number no longer works"?