Sorry folks! I need advice on dealing with another potentially dodgy AliExpress seller.
Back in 12 November 2020, I had ordered an OPOLAR Air Duster (2020 model) based on the following recommendation:
Fast forward to today, and the order is about to close soon without the item in my sight.
Shipping Method: EMS / ePacket
Here is the shipping log:
2021-02-04 16:02 Customer enquiry lodged
2020-12-02 14:56 SYDNEY NSW, Arrived awaiting clearance (Inbound)
2020-11-17 08:41 SHENZHEN (CN), Cleared and awaiting international departure
2020-11-16 20:32 CN-, CHINA, Received item from Sender (Outbound)
The last entry was generated by Australia Post when I called to enquire about the location of the item. According to them, it wasn't stuck in customs but most likely returned back to the seller.
I was about lodge a dispute but I thought I would contact the seller first and get their thoughts on this ridiculous delay. After all, I do want this item.
Here is their response.
Sorry,sir. There's something wrong with your parcel and was returned by the logistics department. Could you please kindly follow the steps below to open an new personal reason dispute? Then you will get refund. Actually you don't need to return anything, just choose it, we will also give up the return, please don't worry.
①Please select "Return Goods & Refund".
②Please select the personal reason “No longer need the item" or "Logistics method does not as described".
③ Please select a refund amount for full refund.
At last, please tell us in time that you have submitted a new dispute according to these steps, so that we can handle it and refund for you in time.
Could experienced AliExpress buyers please clue me on why the seller wants me to select a "personal reason"?
It almost seems like they want the non-delivery of the item to be my fault.
My plan is to apply for Refund only (I can't possibly return goods that I am not in possession of).
Reason for refund request: Logistics tracking problem > Package was returned to seller by shipping company
As for evidence, I am going to provide a screenshot of the shipping log from 17TRACK
I am not sure if this will be sufficient to get my money back completely.
Please advise if I am going about this the wrong way.
PayPal dispute is my last resort.