Help...which one is the NBN HFC socket?

arst on 22/02/2021 - 21:55
Last edited 23/02/2021 - 00:18

I just moved to another house and received NBN box last Friday. Now trying to set up the internet
I have called TPG and they said just make sure all cables are connected and NBN and modem are turned on and leave it there for a few days, then it should be activated.

I am trying to work out which socket is the one that should be connected to NBN box?
Currently I have found a few:
https://imgur.com/EdbpxJ9
https://imgur.com/EwNu3cB
https://imgur.com/fATYEMz

Is any of them NBN socket?

Internet

Comments

  • whooah1979 on 22/02/2021 - 22:01

    ☑️

  • SF3 on 22/02/2021 - 22:04
    +1

    They look like a coaxial cable, possibly left over from Foxtel days and are reused for NBN.

  • Lawagetas on 22/02/2021 - 22:09
    +1

    When NBN connect an internal coaxial cable to the HFC line, the installer will put a sticker above that line. So either someone removed the sticker, or none of them are it.
    You can always unscrew the panel and take a look at the cable itself. If it looks relatively clean and new, chances are it is it.

    • John Kimble on 23/02/2021 - 13:06

      First plate looks newer/whiter

    • ty99234 on 23/02/2021 - 21:16

      Not exactly.
      When NBN installed my NFC, no sticker is provided despite having multiple sockets in the house.

  • Twix on 22/02/2021 - 22:30
    -1

    HFC confirmed. Is the NBN connection box status lights flashing, green, yellow, off?

    Are you using TPGs router or do you have your own?

    • arst on 22/02/2021 - 22:37

      Power light is green. Downstream green light keeps flashing for about 1 minute and then NBN box seems to reboot by itself. and dose the same thing again.

      I am using TPG modem (white one).

      • Twix on 22/02/2021 - 22:40

        Downstream light flashing green means it's searching for the connection. The waiting game continues.

        • arst on 23/02/2021 - 00:17

          Oh no…how long dose it usually take…
          I don't understand…why can't I just plug in and everything works.. I submitted "move home" request on TPG website 1 week earlier before I moved.

          • Twix on 23/02/2021 - 12:12

            @arst: My HFC install went live about 1 hour after the NBN worker left. Is it live yet?

    • Twix on 23/02/2021 - 13:17

      A neg? what a joke 🤣

      Those are the HFC NTD status lights and coax wall plates used by NBN for HFC. If I had a dollar for every time a TPG customers connection wasn't live and forgot the magical number of 2 in their routers VLAN 802.1q section I'd be 💰💰

  • yippy on 22/02/2021 - 22:31
    +2

    The Telstra plate should be the one for NBN HFC.

  • Randxyz123 on 22/02/2021 - 22:46
    +3

    You might have a splitter box thing in your house somewhere (maybe in the meter box?) and one or all of those might be active. All those ports are HFC. Presumably left over from a previous owner having Foxtel.

    I’d probably consider getting a professional install done because there isn’t really a way of knowing which one is active.

  • Emerald Owl on 22/02/2021 - 22:48
    +1

    I think the pay tv and Telstra one will work. Just plug it in and trial and error.

  • Choc83 on 22/02/2021 - 22:59
    +2

    I am on HFC via TPG. Mine is identical to your second screenshot (Telstra)

  • Platinumtelecom on 23/02/2021 - 06:41
    +3

    Just checking, the Black NBN box was already in this house right? You have not moved it from a previous residence?

    • muckingfuppet on 23/02/2021 - 13:53
      +1

      This. Maybe previous owners weren't using NBN. I thought NBN was installed at my place, and turns out it wasnt. Had to wait 2 weeks for the NBN co guy to come and actually install the FTTC. I tried plugging it into the phone lines and mine kept clicking, looking for a connection. If you still haven't resolved it, best to call up your provider and double check its installed at your premises.

  • pformag on 23/02/2021 - 14:49

    Middle One for me.

  • ECE on 23/02/2021 - 14:54

    Either 1 or 2 😷.

  • arst on 23/02/2021 - 20:50
    +1

    All good found the right socket that has NBN label on it. Just in one of the bedrooms…thank you all.

    • Lawagetas on 24/02/2021 - 08:19
      +1

      Haha there you go!
      Every installation I've seen they've done that. They're required to take a photo of the final install too. Though there's bound to be some slackers around.
      Glad you got it sorted!

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