Ok, so we love bamboo sheets, and the purezone sheet sets are good quality and is relatively affordable. We've been buying from them for the past 5 years and are loyal customers.
So back in Dec 2019, we bought 3 king size sheet sets from DFO store in Moorabbin during the Boxing Day sales. As we always buy stuff from PureZone and I didn't make an effort to keep the receipt (bad move), as we know it will be fine as with the other purchases before. We washed them so it's ready for use. It was only Feb 2020 that we discovered that one of the fitted sheets is the wrong size. We intended to return it, then the lockdowns came. We kinda forgot about it since Covid was more in your face. Once we got out of the 2nd wave lockdown, we went to DFO Moorabbin store to get it sorted. They said that since it has been that long and we have no receipt, we need to talk with the guys at the head office.
So we went to the head office and I left the sheet set to them - they said that they will do some checks to see what they can do for us. Just last month, they said that they are no longer keep the stock as it is from a discontinued line, and they can't to a swap to the correct size. I found that hard to believe as their website clearly shows the exact same thing - king size 350 bamboo sheet sets. They offered me a refund $59 for the incorrectly sized sheet set, which I initially paid $128 for (from my credit card statements). I said I don't want the refund money, I want the sheets back. They took my mailing address and they said they'll ship it back.
A few weeks later, they are now claiming that there is a tear in the sheets and they have donated the sheets to charity. They are sending a $59 cheque as a replacement for the sheet set.
I feel that I have been bullied to agree to their terms and lose $69 along the way, when they were at fault in packing the wrong sheet size in the first place. The other thing is they had the audacity to destroy my completely intact sheet just to get their way. I am really furious about that.
What can I do now? I'm thinking I have these choices:
- Give them hell demand a replacement sheet set.
- Complain to ACCC about their conduct.
- A combination of 1 and 2.
- Accept my loss and move on. I will lose years of my life dealing with these scumbags - it is not worth $69.
- Other suggestions?
PS. I've spent $2,348 on purchases in 2020 alone. We loved their sheets, we give them out as presents. The way they treat their loyal customers is atrocious.