Hi everyone. About 18 months ago we bought 2 'Spartacus' couch sets from Super A-mart. Furnished 2 rooms with them, the living room and the rumpus. This totalled to be $4300. Pretty cheap but we aren't rich and we were assured that we were completely covered by the 10 year warranty.
Both sets are now dying. But that's ok. They have a 10 year warranty right?
It took almost a month to have the 3rd party technician come out and assess them. Then a week later they call us. They don't want to repair the couches. This is their offer:
1- They take the couches back and give us store credit for the full amount of $4300 but we have to make the purchase in the next 2 weeks.
2- We keep the couches and they give us $600.
So option 1 is definitely the winner. So we went down there today and looked at couches. Obviously we don't want to go through the warranty process again so we looked at 'good' couches. For a 3 seater and 2 recliners they are charging almost $9,000. No this is not their top of the line. So if we take up this 'offer' we have to find over $4000 we didn't budget for in the next 2 weeks. And our other room will be completely unfurnished because they're taking the original couches away.
Even if we just get the same couch set we did last time, it's increased in price so we'll still be out of pocket.
Now I don't know about everyone else but it's been a very hard year + for us. We were not planning on buying a couch just out of the blue.
I'm wondering if this is even legal. At this point we'd just like our money back so we could consider replacing the "unrepairable" furniture in our own time but it was made very clear when they called us that this wasn't an option.
What would everyone do in the same situation? I'm really surprised at how difficult they're being about this. We haven't done anything wrong. The couches still look new, they're just falling apart internally. Surely this is covered under warranty right? From reading it, it is, but they seem to be going off a completely different playbook. Surely giving us $600 back is a joke. How can that be right?
Thanks for all help offered!