I'm really disappointed with shop back and I'm usually pretty laid back with these cashback companies.
I purchased some Philips hue gradient light strip (https://www.amazon.com.au/Philips-Hue-Lightstrip-Entertainme...) on amazon and before I purchased, I had checked to make sure i would receive 6% for smart lighting. Their website advertised as 6% for Home Improvement ( Includes Kitchen & Bath, Electrical, Smart Lights, Fans, Hardware )
After purchasing, the cashback tells me 0% cashback is rewarded.
I contacted shop back and they indicated this smart lighting is classified as Home (Includes Bed Bath, Decor, Storage & Organisation, Heaters, Fans, Vacuum Cleaners, Mattresses, Furniture).
I tried to find more information where this smart lighting product would tell me how it is categorized as Home and not Home improvement as the amazon page has the words Smart and lights all over and not Bed or bath, or fans, or vacuum. The shop back clerk cant explain to me and just tells me it is not in the right category.
It's quite disappointing as I have used cash rewards to purchase amazon smart lights stuff before and id always get cashback.
Shopping with shop back has been frustrating as it seems they can deny your cashback on however they feel like. I have been loyal and recommended many friends and family to shop back and after this experience, Ill be telling them to move right away from them.