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Citibank Credit Cards: Free Citi Payall for All Payments Set up from 1st April 2021 to 31st October 2023 (Normally 2%)

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Citibank Credit Cards: Free Citi Payall for All Payments Set up from 1st April 2021 to 31st October 2023 (Normally 2%)
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Team Ozgiftcards on 16/03/2021 - 17:56 www1.citibank.com.au (3622 clicks)
Last edited 18/10/2023 - 09:37 by 4 other users

Received in email. Maybe targeted.

Free points on your rents, and any other fees that normally don’t accept credit cards without a fee.

Email excerpt below:

We are writing to advise you of an update we are making to the Citi PayAll product feature available on your Citi Rewards Card.

For all Citi PayAll payments set up between 1 April 2021 to 31 October 2023 (the Period), the Citi PayAll fee will be reduced to 0%:

• Any recurring Citi PayAll payments set up during the Period will not incur the Citi PayAll fee for the duration in which those payments are scheduled to occur.

• Any Citi PayAll payments set up after the Period ends will be charged the standard Citi PayAll fee of 2% of the amount of the Citi PayAll payment.

• Any recurring Citi PayAll payments set up prior and after the Period will be charged the standard Citi PayAll fee of 2% of the amount of the Citi PayAll payment. This fee will apply to all recurring payments made for the duration in which those payments are scheduled to occur.

• From 1 November 2022, points will be capped at $20k per month or the lower of your credit card limit.

For more information on Citi PayAll, please refer to the Credit Card Terms and Conditions and Other Important Information and if you are enrolled in a Citi Rewards program, please refer to the Terms and Conditions of the Rewards program you are enrolled in.

https://www1.citibank.com.au/offers-benefits/PayAll1

This is a good guide:
https://www.pointhacks.com.au/citibank/payall/

Financial Citi Credit Card

Related Stores

Citibank Australia
Citibank Australia

closed Comments

    • mr_asstight on 21/08/2023 - 23:15

      I read conflicting reports. But most seem to say 0% fee if you setup before Oct.

  • Legoman on 21/08/2023 - 11:23
    +2

    It would seem the end is near, for PayAll, the cards, and this thread. I'm now working on getting the banked up Citibank points transferred somewhere safe where they can be used before they are cancelled and written-off when the whole Citibank Points scheme is disappeared by NAB as well.

    Edit: And in another unadvised change, the BSB for Citibank has changed too, from 242200 to 246600. I imagine there's a redirect in place for payments that still go to 242200, but that might cause a small delay. It might be better to use 246600 from now on while still having nominal 'Citibank' accounts, as that's no doubt an NAB one.

    • leeroys_dad on 21/08/2023 - 12:28

      Same. I started that last month so back down to 0 points in Citi Rewards now.

      Good pickup on BSB

      • Legoman on 21/08/2023 - 12:35

        I've just added a FlyBuys PIN to my card so I can use FlyBuys dollars to get rid of the points faster than just $10/2,000pts at a time. Free Coles/K-Mart visits for a while!

      • 1bargain on 21/08/2023 - 13:16

        Do you think Krisflyer is good option? I want to travel soon with family but not sure if it’s better to park there with their hard expiry or Virgin? Can we get good value gift card or will I lose a lot of value transferring back to Virgin if I ran out of time?

        I don’t have time to play around and familiarise myself with Award seats at Krisflyer because I have huge amount from earlier this year am very worried now. I’ll try to transfer asap. Any help with recent Krisflyer experience will be really appreciated.

        • knobbs on 21/08/2023 - 13:31

          I have not received any notifications from citi about payall or reward changes. Can anyone tell me?

          • 1bargain on 21/08/2023 - 13:40

            @knobbs: Just pre-empting before it happens. Have you transferred out before as I’m wondering if Krisflyer is the best value?

            • knobbs on 21/08/2023 - 13:42

              @1bargain: Oh thought NAB was adding to the middle finger other few emails they were sending out last week and killing PayAll from Oct.
              I have not transferred out yet but KF would be one of the best value options I would think. However as already mentioned the hard expiry is the only thing holding me back from dumping everything I have into it.

        • capslock on 21/08/2023 - 13:56
          +3

          Citi credit cards and Citi Rewards are still operating as normal. There is no reason to believe that you will not be given adequate time to transfer your points out if and when the time comes that they are closed down. Unless of course you are into conspiracy theories. Having said that I do clear out my points balance twice a year to reduce the risk.

          Between Virgin and Krisflyer, I prefer Virgin. I've been unexpectedly caught out by Krisflyer's hard expiry before and lost all my points. I will only ever transfer to them if I was planning to book a flight straight away.

        • Miroslav on 21/08/2023 - 16:05

          I've booked seats for return flights to Europe for my family last month using Krisflyer points. No issues, great availability. Miles ahead of Qantas FF and better than Velocity. But, since KF miles expire, it's best to transfer to Velocity if you're a frequent flyer. There's always the option to convert KF back to Velocity, but you'll loose a lot of points.

          That said, I agree with capslock. There's no reason to panic Citi points will disappear. After all, the cards are still being advertised.

          • leeroys_dad on 21/08/2023 - 16:19
            +2

            @Miroslav: I think it's more likely that options in the reward store will be removed, eg flybuys, and who knows, this could be an overnight thing not requiring notice. Not sure. I prefer caution

            • Legoman on 21/08/2023 - 18:06
              +2

              @leeroys_dad: Citibank have form in making instant changes without warning. You only have to remember a few years back when they announced with barely 7 days notice that they would cancel the ability to convert rewards points to airlines entirely and if you didn't move them out by the deadline, they would just disappear. They were threatened with class action lawsuits and all sorts of action and they were forced to backdown at the last minute. There were people with literally millions of points accumulated who were looking at losing all of them.

              That was the impetous for Citibank to introduce the clause in their T&C's which states they have the right to alter or amend the T&C's at any time they see fit for any reason with 30 days notice. Moral of the story is, do not ever trust or even get comfortable with Citibank.

              • 1bargain on 21/08/2023 - 20:41
                +1

                @Legoman: @Legoman
                I remember the conversation you had earlier with someone about Virgin Money/BOQ and how his account was suspended and the bank also contacted Citibank and that account was closed too.

                It’s just worrying that banks have so much control these days and can just cause so much grief because they have authority to question where your money comes from/go to and if they are not satisfied with the reason they can block your account with no warning.

                I recently have problems with UBank. Called them twice and they said they will unblock me twice but I’ll have to wait for the sms to come to tell me it’s active again. Been a while and I will have to call again. Luckily, I drew down to $0 so not in a hurry. But I feel banks these days don’t care about customer relationships anymore. They are a bit like authority demanding to know everything.

                • Legoman on 22/08/2023 - 11:20

                  @1bargain: UBank and BOQ are together vying for the title of the very worst out there, with an honourable mention to Great Southern Bank nipping at their heels. UBank led me around and around on an endless loop of contradictory instructions and promises they never kept. They wanted ID, then they wanted certified ID, then they wanted the certifier of the ID to be certified, then they wouldn't accept the certified, certified ID because this all took longer than a month to organise and in the meantime they had changed their rules to only accept certified docs that had been certified within the last 30 days. Then just to confirm once and for all that this was a deliberate time wasting piss-take to make the customer give up, they refused to accept the thrice certified ID documents because the dates of the various certifications weren't all the same (obviously) even though this was never documented as a requirement anywhere.

                  It pissed off the JP who was certifying the documents for me so much, he refused to do anything more for me and I've had to find someone else. I tried involving AFCA who were no help at all. In the end, it simply wasn't worth the grief anymore. I would never, ever trust UBank with anything.

                  • mr_asstight on 22/08/2023 - 13:03
                    +1

                    @Legoman: Sloppiness is great because you can get a OO loan for an investment property and they won't even care

                  • 1bargain on 22/08/2023 - 13:46

                    @Legoman: Wow, that’s a lot of hoops to jump, it’s almost criminal. Certified on a certified and time limits?? They just want you to give up. Was that to open an account?

                    Recently, I went to BOMelb and just wanted to help open account for family member. They said you need an appointment which was days away. Despite pleading that I won’t have time to come back and help open account, they wouldn’t budge. My goodness, opening account shouldn’t be hard. I thought banks need our money more than we need them but they just don’t care anymore.

                    I also have Great Southern Bk too so fingers cross, no problems. I’ve been to the branch a few times, which is quite far to get to but the counter reps seem very efficient like the good old days. They can think and fully inform you all the relevant details first time round.

                    I found after the Royal Commission and COVID, bank services have gone done the drain. My biggest gripe was with CBA. I’ve been with them forever but they’ve recently been hounding me with id and seeking info over and over which I’ve provided. The last time I went to a branch to do something, they wanted to know things which were unrelated to my quick query despite me giving these info months ago on many occasions.

                    I never felt so stress just doing my normal banking until the past 12 months. I am looking to find a good replacement for my main banking otherwise I’m just going to go back to good old cash so these banks can get stuffed. They have too much power these days.

                    • Legoman on 22/08/2023 - 14:28

                      @1bargain: I left out the boring bits. They also refused to accept my certified ID documents because they hadn't been completed on their own certifed document form, which they hadn't provided. When they came up with the right form, it looked like something a pre-teen had created overnight using Word for Windows and Microsoft Paint. They also insisted that the certifier provide their JP registration number and daytime phone number to be called to confirm they had in fact certified the document they had in front of them. I am still amazed my JP agreed to provide this much info and I felt very hesitant to even ask him, since no other institution of any kind had ever been this invasive before.

                      When I eventually got them to answer the phone to explain what the problem was and why 3 different submissions of certified ID wasn't enough, they fabricated an excuse that it was all a big understanding because I coincidentally happened to share the same name (not an uncommon or unusual or foreign name) as a Queensland local government politician in the 1990's who had tried to sue a financial institution and was subsequently being investigated by some tribunal somewhere on fraud charges. Don't bother with the fact that I have never been a politician, never lived in Queensland, never sued anybody and never had to front a tribunal over attempted fraud. I also bear no resemblance to the Qld politician, am not the same age, was not born in the same country etc. etc. etc…

                      When I challenged them to simply call the JP on the number provided who had vertified my docs, who would happily confirm who I am and that I am the same person they were now talking to, they refused with some made up excuse about how their phones can't call outside lines and that would have to be done by yet another department with the 'special' phones connected to outside line access. It didn't matter how many times I called ther bluff, they always had another excuse ready to go that prevented them from processing my transfer.

                      None of this was about opening an account. I had the account for nearly 10 years! This was all because they refused to process a transfer request to get my money out.

                      • 1bargain on 22/08/2023 - 17:05

                        @Legoman: What the?? That’s so scary! They can’t trap you like that? It’s not your fault nor your problem that you have the same name. They are a bank and should have money or be regulated to establish better procedures to identify you. That’s too much storytelling that they did and it shouldn’t be placed on you to figure out what to do next.

                        How are you going to be able to resolve this if there’s no branch you can verify your ID? Can’t Post Office verify? Citibank allows you to go to the Post office to verify ID for opening accounts so banks can do such a thing.

                        I hope you can resolve this sooner without much more hoops to jump through. Best of luck.

                    • Legoman on 22/08/2023 - 14:52

                      @1bargain: My experience demonstrated to me just how far banks are willing and seemingly allowed to go under the law when everyone involved is alive and mentally capable of making their own decisions, that I made the decision there and then to never have anything to do with UBank ever again. They could hike their deposit interest rate to 10% and I still wouldn't touch them with a barge pole.

                      If you were in another situation like trying to close off a deceased estate or untangling a State Administrative Tribunal appointed governance order or something like that, I suspect you would never find a way through all the hoops they invent to avoid doing what you need.

                      I eventually involved the Federal Office of the Attorney-General. UBank's response to that was "Our bank policy has precedence over any directives from the Attorney-General". When you have banks that believe that, then where do you go from there?

                      • 1bargain on 22/08/2023 - 17:15

                        @Legoman: Wow! I have no idea what could be done next. I think it’s time to go public with your story. They will magically fix your problem when they are negatively portrayed in the news.

                      • tunzafun001 on 22/08/2023 - 23:49

                        @Legoman: Tried an old school balaclava and sawn off shotgun?

                        • Legoman on 23/08/2023 - 11:03
                          +2

                          @tunzafun001: The experience did make me have sympathy for people who do end up doing stuff like driving their cars in through the doors of bank branches. Which of course is another reason why banks are closing down branches and getting rid of them altogether. If they have no physical presence in the real world then they can do whatever they want with complete impunity. Customers, frankly, are an unpredictable risk and annoyance they'd rather not have at all.

            • Miroslav on 22/08/2023 - 00:56
              +1

              @leeroys_dad: True. Or they could worsen points conversion ratios.

  • dealsgrabber on 31/08/2023 - 20:19

    If I have 2 different Citibank cards, can I split the $20k Payall transfers between the two cards in the same month?

    I already have Prestige card and just got the Premier card for which I need to meet the minimum spend requirement of (using Payall) so was thinking of doing $7k on Premier card and $13k on the existing Prestige card.

    • timhn on 01/09/2023 - 13:19

      Yes. Have been doing this on Prestige & Premier.

    • test8888 on 01/09/2023 - 14:08

      better in different names so double points :)

      • dealsgrabber on 01/09/2023 - 14:11

        What do you mean? You can only do a transfer of max of $20k per month via Payall across all your cards.

        • test8888 on 01/09/2023 - 14:49
          -1

          20k points per account. secondary card holder is 2nd account …

          • knobbs on 01/09/2023 - 14:53

            @test8888: WUT, are you saying for each secondary card holder/supplementary card we can do another 20k points with payall per month? Can you confirm you are getting 40k points per month on one credit account?
            Or are you saying secondary card holder as in another credit account?

            • test8888 on 01/09/2023 - 15:03
              -1

              @knobbs: yes we did in last months as my partner has another CITI card so she has own account.

              • knobbs on 01/09/2023 - 15:20

                @test8888: Oh she has her own different account. When you say secondary card holder that is like a supplementary card, the user has a card but it is on the same account as you. If she has her own account that is different.
                Thanks for clearing it up

              • KingSaver on 04/09/2023 - 10:54

                @test8888: Is your credit card limit $20k or $40K? I have a maximum credit limit of 20K, if I set up a second card holder, will he have another 20K to spend for payall?

                • Micky14 on 04/09/2023 - 11:10

                  @KingSaver: They are talking about his wife got her own card. If you have a second card as your additional card, he won't have another 20K to spend of course.

                  • KingSaver on 04/09/2023 - 11:17

                    @Micky14: I thought his mrs is a second card holder …

                    • capslock on 04/09/2023 - 11:20

                      @KingSaver: It's not really clear. "another CITI card" and "has own account" could mean either a separate credit card account or it could also mean a supplementary card with a separate internet banking login.

                    • Micky14 on 04/09/2023 - 11:53

                      @KingSaver: Yes. I thought so too. Then read to the end you can find they are talking about different thing. Lol 🤦‍♂️

  • nlin1 on 01/09/2023 - 09:51

    Hi I set up monthly payall payment of $20,000, but I accidentally cancelled it. Now I tried to reschedule it, but kept getting error message "payment unsuccessful, you have reached the maximum monthly limit allowed for the selected category". What should I do now? Thanks

    • leeroys_dad on 01/09/2023 - 10:04
      +1

      try again each day, their nightly refresh process to update account data doesn't seem to run every night, but it will come good in a few days

      • nlin1 on 01/09/2023 - 15:12

        thanks will do.

        • escusemay on 10/09/2023 - 23:56

          Did you end up getting it rescheduled? I'm experiencing the same now too

  • mal_aker on 02/09/2023 - 10:32

    Not sure if anyone is experiencing this

    Trying to set up the last few Payall into the 2030s before the October expiry- but the little spinning date selector in app doesn’t go past 2025.

    Has Citibank changed something ?

    • kuwahshi on 02/09/2023 - 10:33

      Same thing for me..

    • cashless on 02/09/2023 - 10:53

      This was reported by ceebs on 20th August

    • wangasm on 02/09/2023 - 13:13
      +2

      Probably a sign that these Citibank products won't last beyond 2025, it would be surprising if they did anyway.

      • Miroslav on 04/09/2023 - 11:27

        Most likely. From their latest email footer: "Citibank", "Citigroup" … and all similar trade marks … are used temporarily under licence by NAB from Citigroup.

  • tunzafun001 on 03/09/2023 - 22:18

    My payall is on the 10th. But the SMS (saying it will be withdrawn on the 10th) came on Friday the 1st …anyone know what this means?

    I cant think of a public holiday issue between now and the 7th (normally 3 days before the 10th).

    Does the SMS mean they will do the payall tomorrow (4th)?

    • Micky14 on 03/09/2023 - 22:28
      +1

      10th is Sunday. So money will be taken on 6th.

      • tunzafun001 on 03/09/2023 - 23:26

        Normally that would mean the SMS comes 3 days earlier on Monday the 4th?
        Or perhaps the Friday makes it 3 days CLEAR of the 6th?

        • CodeXD on 03/09/2023 - 23:33

          The sms is based on business days.

          So Friday 1st makes sense.

    • CyberMurning on 03/09/2023 - 23:53

      Very confusing indeed. What i do is when i get the reminder, right away i will make sure there is enough fund.

      • CodeXD on 04/09/2023 - 08:48
        +1

        It is not confusing at all.

        The payall is on 10th Sept.

        3 business days before the 10th, is 6th, which is when the payment will be taken out from their account.

        3 business days before the 6th is 1st, which is when they are supposed to get the SMS saying to make sure there is enough funds.

        • tunzafun001 on 04/09/2023 - 10:26

          Well…

          3 clear business days before the 10th is the 5th!

          Working on the same concept of 3 clear business days before the 6th is the 1st.

          So it's pretty confusing. But all good. A Bpay on the SMS day should make it.

          • CodeXD on 04/09/2023 - 10:36

            @tunzafun001: It is inclusive of the day it is sent.

            3 clear business days before the 10th is the 5th!

            6th, 7th, 8th are the 3 business day. So makes sense it is sent on 6th.

            1st, 4th, 5th (2nd and 3rd are weekend), so makes sense it is sent on 1st.

  • dein_gesicht on 06/09/2023 - 16:00

    Had our account frozen as we only use this card for payall - explained the transfers and they opened it right back up :)

    • 1bargain on 06/09/2023 - 16:54

      What did you say? They are ok with your PayAll explanation?

      • dein_gesicht on 08/09/2023 - 14:54
        +2

        Yes just said these are payments for Reno's for multiple properties that we own

        • CyberMurning on 08/09/2023 - 15:23

          if they call me i will say payments for my multiple wife… poor me….

    • CodeXD on 09/09/2023 - 16:33

      What is the trick? Looks like you had it all set up back in May.

    • magster on 09/09/2023 - 16:43

      Please share :)

    • CyberMurning on 09/09/2023 - 17:22

      Please share

  • TurnipHead on 10/09/2023 - 14:38

    Doesn't work for me on Android. After changing the system date and logging into the app, I can still only set Payall starting from Dec 2023.
    Any tips?

    • leeroys_dad on 10/09/2023 - 19:15
      +3

      On the calendar popup, hit Clear and it resets to the phone's date

      • tunzafun001 on 10/09/2023 - 20:14
        +1

        Nice…pretty sure NAB will can it before anyway.

      • TurnipHead on 10/09/2023 - 22:23

        Awesome, thanks (and kudos for mikey14 for finding this)!!

        • kuwahshi on 10/09/2023 - 23:02
          +2

          When I change my date ahead in settings my phone won't let me use Internet (wifi or mobile). Using a pixel on Android. Any advice?

      • Ehty on 20/09/2023 - 13:53

        The start date resets to say Nov 2032, how to get it started from Oct 2023.
        If chose Oct 2023 on calendar , it ends the payall in 2025.

  • uder on 10/09/2023 - 16:09
    +3

    Waiting for a velocity bonus so I can transfer out and close.

  • Reveen on 12/09/2023 - 12:18

    Hi Reveen, we've recently sent you an email. Please read this information, as we're letting you know about important changes to your Citi branded account(s). Thanks, The Customer Service Team.

    Hmm….

    • test8888 on 12/09/2023 - 17:19
      +2

      got same, think that's only for saving account which will be moved to NAB from Feb 2024.

      • Reveen on 13/09/2023 - 13:04

        I like how the email referenced in the SMS above never arrived. Classic Citibank.

  • Thranrond on 12/09/2023 - 17:13

    I’m not getting points on my PayAll payments?

    • ntt on 12/09/2023 - 17:20

      is that a question?

    • leeroys_dad on 12/09/2023 - 17:21

      I received mine from a few days ago, from my payall l set up 6 months ago

    • BrunoBear on 12/09/2023 - 17:39

      I also received points from payall a few days ago

  • Darkjimick on 12/09/2023 - 17:27

    Is it worth signing up for the card now just to use payall for my mortgage payments?

    • leeroys_dad on 12/09/2023 - 17:45

      No. You need to pay the money back

      • Darkjimick on 12/09/2023 - 17:46

        Even if I have the income to pay the mortgage?

        • leeroys_dad on 12/09/2023 - 18:01
          +1

          Okay fair enough. Yes it's worth it, but there was someone else who thought it was free money every month 😀

    • diiilpickle on 12/09/2023 - 17:51
      +1

      Yes if you have an offset account. Transfer $20k into offset. Pay back to CC after 25 days. Repeat ;)

      • caustic birch on 12/09/2023 - 18:10
        +2

        Yeah I save 70 odd bucks a month doing this. Pays for the card fee comfortably

        • illusion99 on 12/09/2023 - 18:15

          Just tried and now it says you cannot transfer to an account with your same name (the receiving account is a non citi/nab bank). Anyone else experiencing this?

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