I decided to buy a laptop online @ MLN after heard so many Ozbargainers praise of their customer service.
I registered my personal detail/address (in SA) on 2/1/12 and bought ASUS U31F on 3/1/12 as a gift for a family relative in VIC. But during check out there was no option to ship this item to different address. I though leaving the default of my home address in SA and I'll email them to update the postal address in VIC after payment cleared. I email to their sales team of the new shipping address and to my surprise they not willing to do this and come up with the bs security purpose even though they had my phone when I registered. I asked them to give me a call to verify if they're concern about security as there is no contact phone number and the only contactable for online order is via email. Also they won't let my relative pick this item in one of their stores.
I contact their facebook for help but seem like they don't really care.
I post here for OzB to aware of their online services that totally opposite to what others are praise on here.
I'm very disappointed of MLN right now!
Below is the response from their sales department.
All web orders are for delivery only
For security purposes we cannot change the address of an order after payment has been made,
If you are yet to make payment and wish to change your address, please place a new order with the correct details.
MLN only ships to the same billing/shipping address for security purposes.
Edit: WOW! Could you believe it? Now my comments on their facebook was deleted and they blocked me.