Samsung SSD Cashback Scam?

I just tried to claim my $17 Samsung SSD cashback.
Instead i have spent 2 hours and still have not any closer and i am not the only 1 having a samsung cashback issue.

https://ie.trustpilot.com/review/www.samsungpromotions.claim...
https://eu.community.samsung.com/t5/computers-it/invalid-ser...

The serial number i have inputed 100 times trying the serial number on the box and the SSD itself which is slightly different (why in the world did they do this) but nothing works. I even tried removing or adding numbers changing the 0 to o in case the mistake is there to no avail.

It seems the menu system after spending so much time registering your details and address, confirming by email etc is designed to just pause at the serial number stage and not allow you to continue or send the receipt attachment to maybe bypass the serial number error which is not my fault.

The only option you have is open a new window and contact customer support on live chat and verify yourself all over again from the beggining. Who then tell you sorry we cannot help email promotions team which i did and now waiting. Then i found others by googling having the exact same issue as posted above going back well over 1 year and the issue still not resolved.

It does seem samsung has made it so difficult that for a first timer with this issue you will spend a good 1 or 2 hours googling, inputting, contacting that you just wasted well over $17 in your own time to get the $17 samsung SSD cashback.?

I have 2 questions to the community. Does this not constitute a scam if its so time consuming and frustrating to get you waste more of your time than what the cashback is even worth?
And 2 has anybody else had the same issue claiming samsung cashbacks and if yes how much time did you waste claiming the cashback?

Feedback and input is appreciated
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Comments

  • +6 votes

    Who then tell you sorry we cannot help email promotions team which i did and now waiting

    Let us know what they say then.

    Does this not constitute a scam

    Its Samsung, they're really in the game of scams like that. Most likely a backend issue or you didn't but the right product for cash back.

    its so time consuming and frustrating to get you waste more of your time than what the cashback is even worth?

    That is the entire point of cashbacks. They make lots of hoops to jump through so you 'give up' or do it later and forget and it works.

    So many people buy a product based on the so call saving of the cash back, but then never end up claiming the cashback.

    •  

      Yes you make some valid points thanks for the feedback Jimmy. With previous cashbacks (different companies) it was not so difficult as the samsung cashback process. That is the item below
      https://www.ebay.com.au/itm/500GB-Samsung-2-5-860-EVO-SATA-6...

      •  

        They make lots of hoops to jump through so you 'give up' or do it later and forget and it works.

        Not only this, assuming you managed to submit the cashback request successfully you will most likely be waiting for another 3-5 months to see that $17 in your account.

  •  

    I think the reason the box doesn't contain the full serial number is so that someone doesn't enter the details and return the item brand new in box.

    It's not really a scam, just really annoying. At least you get the cashback in the end unlike those who went to claim a bonus SSD promised with a GPU purchase

    I've claimed Samsung cashback on three occasions, the first two went through without issues but the latest one had issues with the serial. I contacted support and it started recognising the serial number after a few days

    •  

      How did you end up fixing the serial number issue in the end? I tried the serial number on the the actual SSD repeatedly but it never works for me?

      • +1 vote

        It just started working after retrying a few days later. Not sure if support helped or it fixed itself
        They did reply a few days after I had successfully put in my claim saying the issue was resolved.
        Support email I contacted [email protected]

        •  

          Great thanks Firerunner for your help

  •  

    Once successfully submitted, how long should it be expected for Samsung to complete the cashbacks?

    •  

      It takes about a month between approval and money appearing in the bank account

    •  

      Got my cb around 4 months.

  • +2 votes

    Had the same problem for 1 out of 4 claims last year.

    Emailed [email protected]

    Recieived reply 2 days after

    Good Afternoon XXX,
    Thank you for your email.
    We apologise for the technical error you are receiving.
    We have passed this along to management to review and will work on getting this serial number ready to be redeemed.
    Once we have been notified the issue has been solved we will inform you with an email.
    Cheers.
    Kind Regards
    XXX
    Promotions Team
    Samsung Electronics Australia

    Received 2nd email 5 days after

    Dear customer,
    Thanks for your patience.
    Your serial number issue has been resolved and you can now submit your claim.
    https://samsung-redemption.com/au/login
    Kind regards,
    Samsung Promotions

  •  

    I got the cash back before worked ok. Samsung support even sent me a CD key for Assassins Creed Odyssey which the retailer was meant to include but came up with an excuse that they ran out.

  • -1 vote

    Another minute, another complaint about cashbacks….

    Come for the bargains, stay for the complaints

    • +1 vote

      Another minute, another complaint about complaints….

      • -1 vote

        Another minute, another complaint about complaints about complaints….

    • +1 vote

      we need to create a new website…
      ozcomplaints

      where people can post bargains to share with other people!

  • +2 votes

    I have successfully claimed cash backs from Samsung before although the only gripe I have is to do with their verification process. Samsung requires a photo of the product so they could sight the serial number, etc. The photo in the application got rejected which was fair enough because I sent the product box (I had mine installed so I didn't want to take it out due to the cabling, etc). In the second attempt, I took a clear shot of the product while it was inserted into the motherboard. The guy over at Samsung Australia rejected it saying it wasn't clear enough despite that is not true.Took another shot in the 3rd attempt and it too got rejected. I then ask what is the guy actually looking for. Turns out he wants to see just the bloody SSD by itself. Now what is the difference? Both shots clearly show I own the product and the SN and Model are clearly legible.

    The company has a very specific dead wood approach towards life and insist on seeing things they way they want to so it is easy on their internal process. Now I got my cash back after 4-5 weeks but whether that is clearly trying to make it hard for consumer to claim cash backs or not… I don't know. I think its just internal SOP.

    • +1 vote

      Samsung sure made it unnecessarily extremely difficult for you it seems

      • +1 vote

        Samsung is well known for making any claim process difficult, whether it's warranty or cashback etc.
        One of the worst companies I've ever had to deal with.

        My SSD claim a year or 2 ago also had serial number issues - they sorted it eventually but it seems they are deliberately bad at these promotions.

  •  

    Few years ago I also did this kind of claim. The serial number on the box did not work, missing 1 digit. That full serial number was actually on the SSD itself. hope this helps

  •  

    They seem to add eligible serial numbers very slowly, I had to wait nearly 2 months for mine to work. Contact the support email and they'll sort you out.

    P.S. As others have said, the serial number on the box is incomplete to discourage others from nabbing the cashback themselves (people in the distribution chain etc.)

    •  

      yes i tried the serial number on the SSD itself also nothing worked. I contacted support and waiting for a response

      2 months you waited for it to work that is crazy!! Samsung really trying to wear you down so you forget or give up trying to to claim the cashback it seems.

  •  

    Has support ever gotten back to you? I'm in the same boat. I've done the cashback in the past without issues, but this time around I got the invalid serial issue. Worst part is I talked to chat support who verified my serial number (and model) are correct. They couldn't do anything from their end and advised me to contact Samsung Au Promotions.

    If all else fails I'm taking this back to the retailer for a refund.

  •  

    Same just happened to someone I know. These issues with Samsung cashback will soon be commented on the deal posts, so many more people will be forewarned and may think twice before buying.

  • +1 vote

    I bet you bought the 970 EVO Plus? I bought it from CA ebay store and have the same issue with the serial number. Have to send email to the promotion team for the issue.

    •  

      Yes its from computer alliance. Did you have the same issue? How long did it take to rectify?

      •  

        Yes, I have the same issue and still working with the Samsung for this issue. The only method I can use is to send email to them with the photo of the SN of the actual product and the screenshot of the SN error on the claim page.

  •  

    This happens everytime there's a Samsung promo on SSDs… seems to be they use an outdated list of SNs for the promo website and the higher volume sellers get to new batches which aren't able to be registered resulting in frustrating user experiences in claims. The promos AU email takes a while to reply sometimes which adds to the frustration.

  • +2 votes

    I got it but after like 2 months, quite a long wait tbh.

  • +2 votes

    I went through the cashback process recently & it was painful. It took several emails to support and a few weeks to resolve my serial (yes, the complete one on the device label) not being recognised by their website.

    Things like this 'cheapen' their brand. I mean, if they can't competently operate a cashback promotion (without causing frustration and wasting peoples' precious time), then they run the risk of damaging people's perception of their brand.

  •  

    serial number invalid wtf!

    • +1 vote

      Yeah. Same. Still trying to get this sorted out.

      •  

        they don't reply…..

  •  

    I bought a Sammy SSD last year, no problem with the cashback then.

    This time around, the serial number was not accepted by the website.
    I had to contact the email address.
    When they finally got back to me, I had to send them photos of the serial number and the error message.
    I suppose they refuse to load up the numbers until you prove to them there is an error.
    Another week later, I get a message to let me know that I can then manually submit the claim.

    Haven't got cashback yet. Worst experience so far. Might even buy a different brand next time.
    Certainly a bad experience and I will not buy their phone or TV in future.

  •  

    I did mine for my 860 pro.
    bought in May, claimed in May, received cashback around 6-8 weeks later. the rebate will not come until you forget it.

  •  

    I never got the cashback