Selling on Gumtree - Warranty Question

AustraliaObscura on 30/03/2021 - 15:38
Last edited 30/03/2021 - 15:44 by 1 other user

I used a BCF gift card I won (through an OzBargain competition!) to purchase camp gear for my Dad as a birthday gift, and two items he already had. He is selling them at half price (brand new in unopened box) and potential buyers are asking about warranty. I have the original receipt, and it's still within one month of purchase.

Can the warranty be used by the new buyer? Should I provide a photo of the receipt to the buyers, is that safe? I used a gift card so not sure how it works.

Thanks for any help.

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Gumtree

• 

  Hybroid on 30/03/2021 - 15:42

  +2

  Can the warranty be used by the new buyer?

  Generally yes. If they have a valid receipt for the product then should be fine. Very few retailers or staff would care about checking original purchaser name and address.

  Should I provide a photo of the receipt to the buyers, is that safe?

  If you can provide the original receipt with the product sold, it would be fair. Just blur/cut out any personal information if you wish.

  Gift card purchase only comes into play if they get a refund later on but that's the buyer's problem, not yours.

  • 

    AustraliaObscura on 30/03/2021 - 15:51

    So I could take a photo of the original receipt, cross out / blur the personal info and the items that are being kept, and text or email that to the new buyer? Thanks for your help

    • 

      Seraphin7 on 30/03/2021 - 23:11

      What personal info could possibly be on the receipt that the potential buyer wouldn't know???

• 

  mapax on 30/03/2021 - 15:45

  +9

  If it’s within a month of purchase why don’t you return the items to BCF for a full refund?

  • 

    AustraliaObscura on 30/03/2021 - 15:46

    Can I do that with a gift card? Sorry I'm naive with gift cards! I'll tell my Dad, he may prefer that and then can choose other items

    • 

      AustraliaObscura on 30/03/2021 - 15:47

      Wasn't sure also because I went over the amount of the card and paid some extra myself.

      • 

        mapax on 30/03/2021 - 15:54

        +4

        It should be fine, they will likely refund it as a gift card. Your best bet is to ring the store you purchased from and ask them what the procedure is for least hassle with the return.

    • 

      Topdog on 31/03/2021 - 07:46

      +1

      yes, BCF are pretty cool with there refunds!

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  Jimothy Wongingtons on 30/03/2021 - 15:50

  +1

  I've always sold all second hand goods as no warranty. Some electronic suppliers especially do not transfer warranty if they're being particularly painful.

  • 

    AustraliaObscura on 30/03/2021 - 15:52

    I think people ask about the warranty as the two items are still in the original box unopened. It does seem easier to just say no warranty

    • 

      Jimothy Wongingtons on 30/03/2021 - 15:54

      If its heaps cheaper than brand new i think its to be expected. If it's close to rrp then no warranty is a horrible deal?

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  87percent on 30/03/2021 - 15:56

  +5

  i would make it known that while you will provide the proof of purchase, once the transaction is finalised, you have no responsibility. I bet some idiot will take it camping, and then try and return it and when they don't accept it, they'll blame you

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  CyberMurning on 30/03/2021 - 16:12

  +1

  i always blacked out my name and address by thick marker and then make photocopy of the invoice and give to the buyer

  • 

    Jimothy Wongingtons on 30/03/2021 - 20:18

    +1

    Yep and make sure to meet anywhere except your place of residence. The only time I had an exception to this was when I was trying to get rid of a broken double door fridge on a second storey. Had 4 real sus looking blokes rock up and I could see they were basically just casing my place.

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  Muzeeb on 30/03/2021 - 17:52

  +1

  What's something from BCF that is half price on Gumtree that I'm concerned about warranty? I can't think of anything except one of those expensive portable fridges.

  Tell the buyers no and pay full price if they want warranty.

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  AndyC1 on 30/03/2021 - 18:07

  +2

  Be very wary of people asking about warranty as they may be wanting to scam you or the store.

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  Brian McGee on 30/03/2021 - 23:05

  Private sale has no warranty.

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  Topdog on 31/03/2021 - 07:45

  +1

  they are more then likely wanting receipt so they can take back themself, or they might have the same that is faulty and want to swap. Just be careful! I generally ignore those enquirers. However depending on the item it might be legit.

  As you said its already half price brand new. If they want it, its a good deal, and most places like BCF will send away if they sell the item for warranty without a receipt anyway.