I've just discovered that Uniqlo has recently changed their returns policy. The main changes are:
- Items bought online can no longer be returned for a refund in store, must be returned by post and you will be deducted $8 from your refund
- Items bought in store must be brought back to the SAME store for a refund
I've only found this out after making a large online order, plus having also bought items in a store that was way out of my way that I now need to return.
I don't know why they've changed it, but this is a terrible decision and would definitely discourage me from purchasing in the future. Full details are here