PayPal - Asking for More Identification Documentations. Should I Provide?

blitzzbargain on 16/04/2021 - 21:14

Hi Ozbargainers,

My account has been blocked by Paypal as they require me to provide proof of identification because I received a refund externally for my shipping refund.
Then I provided my photo id and a utility bill because they were asking for 2 forms of identification.

Today, I received another email that they are now asking for my bank statement showing transaction with PayPal shown. This is never been mentioned in the official requirements.
I am not comfortable providing my bank statement as it shows my credit card number and also all other transactions other than PayPal (for privacy reasons)

Below are my questions:
- Should I provide the extra documentation?
- Have you experienced the same situation?
If there is an official venue to make a complaint about this, where should I go?

Thank you for your help.

Regards,

Poll Options

  • 42
    Yes, of course, it is safe to do so
  • 7
    No way, I have provided enough documentation, not sure what else they will be asking for.
  • 4
    I am not too sure
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Comments

  • SF3 on 16/04/2021 - 21:18
    +1

    Can you just screenshot the lines with the said transactions?

    • blitzzbargain on 16/04/2021 - 21:23
      +1

      No. They are asking for a bank statement that shows my full name and address.
      God knows what else they will be asking.

      • Mechz on 16/04/2021 - 21:24
        +14

        Redact everything they don't already know on the statement.

      • SF3 on 16/04/2021 - 21:26
        +4

        Same Problem from Your last post with wrong name with your account? https://www.ozbargain.com.au/node/592814

        Maybe they want to make sure it’s not someone else trying to steal it.

  • brandogs on 16/04/2021 - 21:30

    Weird, my account was blocked the other day. All that was required of me was to upload a form of ID and to input a code from a $2 transaction they took from my account.

  • scrimshaw on 16/04/2021 - 21:34
    +1

    Related forum topic
    https://www.ozbargain.com.au/node/592814

    Yes they are asking some users for identification and your account will be frozen until you give them enough documentation for ID. No choice really but to give them what they ask.

    • SF3 on 16/04/2021 - 21:35
      +1

      Same OP.

  • deme on 16/04/2021 - 21:38

    Are you doing this on https://www.paypal.com or some scam email?

    • blitzzbargain on 16/04/2021 - 21:50

      Definitely, the request came from Paypal.

      • deme on 16/04/2021 - 21:52

        Reply to them

        "I am not comfortable providing my bank statement as it shows my credit card number and also all other transactions other than PayPal (for privacy reasons)"

        • JoeSoap on 16/04/2021 - 22:08
          +1

          credit card numbers do not appear on statements. Account numbers do but they are less of a risk. All transactions should be blanked out only showing the required details (name and address) they have asked for.

          • blitzzbargain on 16/04/2021 - 22:12

            @JoeSoap: My credit card statement shows the credit card number as the account number,.

        • SF3 on 16/04/2021 - 22:23

          OP say paypal is PITA, but has account name wrong… See comments from OPs prior post https://www.ozbargain.com.au/node/592814

          • blitzzbargain on 16/04/2021 - 22:31

            @SF3: It was not a wrong name, but it is a nick name for example, William as the first name, but was registered as Bill.

            I have supplied all necessary identification (per requirements https://www.paypal.com/au/smarthelp/article/faq734)
            but they requested more ids.. my point is when this will stop, what's next they will ask for.

            • Okayy on 16/04/2021 - 22:37
              -4

              @blitzzbargain: For William Nick name should be Willie or will but not bill please.

              • 88mph on 17/04/2021 - 01:11

                @Okayy: or:

                Hollywood theme: Free Willy?

                Playboy theme: Big Willy?

                HRH theme: Sir William?

  • Pete10001 on 17/04/2021 - 07:32
    +6

    You need to contact the Australian Financial Complaints Authority (AFCA) - email [email protected]

    Also copy in
    Kirsty Poole
    Customer Advocacy Manager
    PayPal Australia Pty Limited
    Locked Bag 10
    AUSTRALIA SQUARE NSW 1215
    Toll Free No: 1800 073 263
    Business: 1800 073 263
    Email: [email protected]

  • Ocker on 17/04/2021 - 08:03
    +1

    It is their sandpit and if you want to play in the sandpit then they can lay down the rules

  • brendanm on 17/04/2021 - 15:18
    +2

    Have you contacted the ombudsman as I suggested in your last post? If you had, this would have all been sorted by now.

  • Zachary on 19/04/2021 - 18:01
    -1

    I don't think you can claw back your money back if they've limited withdrawal and sending. So they're taking your money as hostage as an incentive to make you give up your details…. I guess you can always send fake documents and hope that works if you're too worried about sending your real ones…..

    • Zachary on 24/04/2021 - 11:50
      -1

      Someone negged me, explain yourself!

  • OzHunterNSW on 20/04/2021 - 09:39

    It is actually your own Govt……

    This happen to me a few years back. I allowed the balance to accumulate to around $800.00 which is not much.
    But, suddenly I received a request to furbish all these documents. So I did with great hassle.
    Then, only a few days later it happen again…. then a few days later is happen once more, so I lodged a complaint.
    They told me it is not them, but the Aust Govt, and it is a computer randomly doing it… WHAT BS!

    What about businesses that would have thousands floating about in PayPal? Or the guy who sells a motor vehicle?

    Go chase some money laundering drugoes….

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