TL;DR; Telstra are ignoring me and the TIO, I have no idea how to get them to do anything.
Rang Telstra to get a warranty repair arranged for my phone
CSR rep arranged for a bag to be sent to me so I could send my phone to them, it would arrive within 2 - 3 days
After a week of nothing, I was shopping and decided to go to the Telstra store and see if they could help
The staff there tried to arrange the repair but the Telstra system wouldn't let them because 'an existing case is open'
The staff rang their support number and were told it was too hard to change things in the system so tell the customer to take it to the manufacturer
(call was on speaker so I heard it)
I went home and rang Telstra I wanted to lodge a complaint, I was told someone would call me within 48 hours.
Yep, never heard from them.
I contacted the TIO, they did their thing and said wait two weeks to hear from Telstra.
Surprise, no contact
Spoke to the TIO again, they are so busy it will be 8 - 10 weeks before they can act on the case.
I even rang Telstra and they wouldn't talk to me because a TIo case is open so I have to wait for the Telstra TIO team to contact me
By the time they get involved it will be nearly 4 months with a broken phone.
So anyone have any suggestions to get something done?