Afternoon OzBargainers, OzBargainlawyers and general speculators,
I know some of you like a good dispute thread (not as exciting as traffic violations or financial advice however, sorry).
Purchased a budget smartphone for my partner in Feb 2020, which had a 1-year-warranty.
In March 2021 the charging port starting playing up, resulting in the occasional empty battery when they woke up in the morning, which got worse and worse over time. Now the charging cable has to be pushed down about 50% of the time to charge the phone, the other 50% time randomly it charges ok (tried multiple wall plugs, chargers and cables). The charging port at the bottom of the phone is very loose.
When reporting this to the major retailer in March 2021, they just stated "Out of warranty, too bad can't help you". As I complained (polite but firm) the manager offered to send the device to the manufacturer for review. If I was found to have caused the issue, however, I was going to be responsible for possible repair / review cost (they wouldn't / couldn't tell me how much it was going to be).
As I was confident that it's a product failure I decided to proceed, but when handing in I discovered that the size of the phone frame has a hairline-crack to which the retailer representative stated that I would definitely have to pay for review / repair. I decided to not pursue this any further at this stage.
My partner said the crack in the frame occurred shortly after I purchased the phone due to dropping it, which makes me think that it would / should not be related to the charging issue, as it has been working fine for almost a whole year.
I know that matters like this are not necessarily about the truth, but what you can prove.
Does anyone have an idea on how to proceed with this one?
TLDR: Budget smartphone one month out of manufacturer warranty had repair rejected by retailer, partially due to unrelated damage.
Thanks everyone for the feedback, I greatly appreciate your insights. Due to the risk of having to foot a repair bill I will not pursue this further at this stage.
If interested, here's a photo of the damage