Hey everyone, I am seeking advice on how to proceed with a situation I have on hand.
I saw a great deal on Facebook Marketplace for a graphics card. The person had non-generic photos of it from multiple angles. I told them I can come pick it up immediately. They then provided me the address. It was in Bundaberg which is a 5 hour drive so I told them I cannot drive there but if they can post it I can do COD/PayPal. They said they can post it but don't have a PayPal account and to transfer it to a bank account (BSB/Account number, the name was the same as their Facebook name). I then called ANZ about this and what happens if it is a scam. They told me I can dispute it and get the money back. To increase my sense of security, I asked them to contact me on my phone number. They texted me. I then told them of my address and transferred the money. They said that they will give me receipt and tracking number after they post it.
I contact them on Facebook asking for tracking details. They then said they have posted it and it should arrive on Wednesday.
The item didn't arrive. I contacted them on Facebook but their Facebook profile is either private or deleted or something (A thing to note is that this account was created 3 years ago- it wasn't a fresh account).
I waited until Friday and the item still hadn't arrived. I then contacted ANZ but they said this isn't a transaction and we can dispute it but the other person can simply refuse to send the money. I started a dispute
I have tried to contact them multiple times on their phone number messages/calls. No response. I tried with another number- no response.
The thing is during our chat on Facebook, they didn't completely ghost me after Monday. Our conversation happened over 2 days before I lost contact with them.
My question is, have I been scammed? I have been given full name, address, Facebook profile link, phone number. This seems like a lot of information to give for a scam. Also, their response with their home address was very quick which makes me think they wanted to get this sorted quickly and efficiently. The other thing is Auspost could have delayed parcel but it is within state and they mentioned it was shipped express.
If i have been scammed, what should I do next? Should I contact the police? Or is there a dedicated department for this?
Thanks for the replies everyone. I guess it takes a while to settle in once you have been scammed. I am now in contact with the police and will be pursuing legal action. Lets see how that goes. Hopefully bank can undo transaction based on police report