Help Required - Need to Find New/Working nbn Cable Modem

Hi Guys,

Thanks for looking into this one. I have moved to a property where the previous tenant removed the nbn box from the property. This is HFC one and needs NTD (network termination device) and usually people get an Arris CM 8200 from nbnco.

Due to this covid thing, they have huge delays and are not proividing new ones. is there a way i can buy something off the market and use for a new connection? The property has all the fitting required and nbn was working there previously.

Thanks for the help.

Cheers,
Ash

Comments

  • +5 votes

    https://www.nbnco.com.au/utility/global-supply-shortage-impa...

    "8. Is it safe to purchase or receive an nbn™ connection box from a source other than nbn?
    No. nbn does not sell or authorise the resale of any equipment via alternative means. If you were to purchase an nbn™ connection box through an alternative means, please be aware that it is only provisioned to work in the premises where it was initially installed. If you try to install it in a new location, it will not work.

    Any nbn™ equipment purchased online through any other vendor may be faulty and fail to work when connected to the nbn™ network. nbn™ equipment is only available directly via nbn, our associated delivery partners or through a phone and internet provider. "

    https://itwire.com/telecoms-and-nbn/nbn-co-restarting-hfc-sa...
    BUT
    https://www.itnews.com.au/news/nbn-co-pushes-back-hfc-sales-...

    •  

      Thanks for the reply mate.

      I had a discussion with belong and they said if i buy from soneone the installation guy can reprogram it to work for my premises.

      I am ready to gamble few quids as I see no other option.

      • +2 votes

        I wouldn't believe them (i would get a good customer service company like ABB/launtel/future/etc to push for new one) but

        https://www.gumtree.com.au/s-ad/doncaster-east/other-electro...

      • +2 votes

        Don't waste your money. There is nothing you can do but wait.

        •  

          Thanks for the advice mate.
          So what should I do in the meantime to have internet access? I am doing wfh so need a good connection.

          It is getting so stressful.

          • +1 vote

            @Ash SA: Use a friends nbn, 4G or 5G for a few weeks.

          •  

            @Ash SA: Can you ask your employer to pay for internet for work purposes? Can you temporarily upgrade your phone plan to tether?

            •  

              @knick007: Self-employed so no luck there. But yeah that is what I have to do now I guess. Thanks for the reply mate.

          • +2 votes

            @Ash SA: A client or two were in the exact same situation for 2 month.
            To get by, consider a temporary 4G or 5G SIM plan and stick the SIM into a Pocket WiFi Dongle or if you have a spare Mobile stick it in there and tether to it.

            How much Data do you need? Working from Home probably only needs say 2 to 4 GB a day to cover emails and Remote Access (if connecting to a work PC) etc. Everyone is different.

            Example only: You could grab a PAYG Optus SIM plan for $60 that includes 200GB Data per month (6.5GB per day) or $85 for 240GB (7.9Gb per day). No lock ins. Should be more than enough as long as you don't stream too much. The cost of this isn;t far off what you would be paying for NBN if it was connected so you would not be out of pocket by much (if anything).

            •  

              @Borg: You might be laughing If I mention the data I consume per month so let's keep that secret :D

              The problem with 4G data (5G namesake) is speed. I have couple of meeting everyday and then have to manage three teams across different timezones + streaming for kids/parents.

              Thanks for the advice mate. You are a legend. Cheers.

              • +1 vote

                @Ash SA: No problems.
                Only downside is you may just have to make do with that as there isn't much else on offer beyond working out of a friend or family members place (or share neighbors).

                Hopefully NBN Co have got their acts together over the last few months as the waiting time was a good two months back in Feb and there is very little one can do to speed things up. I worked with Launtel (great support and insight) trying to speed things up but unfortunately there wasn't a lot they could either as much as they tried to open doors.

                •  

                  @Borg: Thanks mate. Really appreciate your time and insights on this. cheers.

      • +4 votes

        I would not believe this.
        The Arris boxes are the property of NBN, not the tenant, landlord or agent. So if you are buying/ receiving an Arris box from elsewhere, then it is stolen.

        • +2 votes

          Not necessarily. I come across these all the time chucked out during Household Collection days. The Idiots (am guessing), move homes and take them with them only to find one exists in the new place. Just wish NBN Co. Screwed these to the walls OR had big Sticker on them say DO NOT REMOVE from premises.
          I have had a couple of clients recently who moved recently and had to wait 2 months to get one.

          •  

            @Borg: This makes me sad :(

            But thanks for the reply mate. Appreciate it.

  • +7 votes

    Call your agent and ask them to call previous tenants

  •  

    I tried calling agent and they said because the tenant is the one who arranged/paid for nbn setup they can't ask him to provide anything.

    What a sad story.

    • +4 votes

      The agent can ask the tenant to return the nbn NTD. It doesn't matter who arranged for the install. The agent should be checking that nbn NTDs get left behind when a tenant vacates the property.

      The nbn NTD shortage has been resolved. There is a new problem with the nbn app so the wait continues.

    • +3 votes

      I tried calling agent and they said because the tenant is the one who arranged/paid for nbn setup they can't ask him to provide anything.

      That's incorrect, agent has NBN NFI. The previous tenant has to leave the Arris nbn box at the property when vacating.

    • +4 votes

      Box is the property of the NBN co and is associated with that particular property. Get the agent to do his/her job and get the NTD returned asap.

    • +2 votes

      Show your agent this page https://www.nbnco.com.au/learn/network-technology/hybrid-fib...

      Specifically the last question. Mate faced the same issue, agent didn't want to do anything until they were sent this. Tell them NBN equipment is different from the normal old (ADSL) connections.

      If you're moving - leave the nbn™ supplied equipment at your old premises

      Any nbn™ supplied equipment needs to stay at your current address – please do not take it with you. This is a legal requirement. The nbn™ equipment is registered to the specific address, therefore will not work or be compatible with your new premises. You won’t be able to use it at your new address, and it cannot be re-sold as it is property of nbn.

      Additionally, by removing the nbn™ supplied equipment, you may make it harder for the new owner or occupant of the premises you’re moving from.

    • +2 votes

      That is incorrect. The agent needs to tell the old tenant to provide the NTD. When NBN rolled out this way is beyond me. I’d email them the link here https://www.nbnco.com.au/learn/network-technology/hybrid-fib... and politely ask for it to be returned. In the meantime ask your provider what options they can offer you.

    • +2 votes

      Your agent is a moron. Was the place advertised as having NBN? If so, tell them to get the box from the previous tenant.

  • +5 votes

    All the above is correct. The NTD belongs to NBN Co, and should have been left at the property when they vacated.

  • +1 vote

    Where are you located? I had NBN swap out my HFC modem as it wasn't working. They left me with it, so I have no use for it.
    Based on the comments above, it may not work for you (and it may be faulty, which is why I had it replaced), but you can have it if you're local (or pay for shipping).

    Edit: based on what I am reading above, it's probably best that we don't attempt this exercise.

    •  

      Thanks for suggestion mate. I guess you are referring to wifi router which the provider would have given. I am looking for ARRIS cm8200 nbn box.

      • +1 vote

        No, the actual ARRIS modem is what I have.
        But as mentioned, it won't be of any use it seems.

    • +1 vote

      Nah the nbn NTD won't connect at another address. It makes for a good door stopper.

  • +4 votes

    The NBN HFC NTD is the property of NBN Co and should be left at the place it was installed. Unfortunately it's another one of endless fk ups from NBN Co that it wasn't bolted to the wall so most tenants just take it when they move.

    The NTD only works at the place it is installed. That means replacing the missing NTD from somewhere else won't work. You need to wait for NBN Co to replace the missing NTD.

  • +1 vote

    Don't go with Belong!!! I bet if you want with TPG or anyone else you'll get faster and better service. I have O faith in the Telstra/Belong operation.