Peter Jackson Suit (Change of Mind Return?)

twoface41face on 26/05/2021 - 10:45
Last edited 26/05/2021 - 14:13 by 1 other user

Hey,
I have a question hoping somebody could help me with. So I bought a suit from Peter Jackson and it looked pretty good in store but when I went home and checked it out it didn't. It was big on the shoulders and pants were baggy and yeah… So I wanted to return it as I had the colour in mind and the other suits didn't work but they keep looking and specifically pointing me towards the direction of being a 'change of mind'.

I agree it is a change of mind but it's because it's not fit for purpose. Before launching a dispute with my CC company, I was hoping to get ideas on how I could get a refund.

Cheers.

Fashion & Apparel Clothing Suit

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Peter Jackson
Peter Jackson

Comments

  • mskeggs on 26/05/2021 - 10:54
    +14

    In what way is the garment not fit for purpose?

    • djkelly69 on 26/05/2021 - 11:04
      +4

      +1. The fact that you bought a suit you now claim is too big for you, after trying it on, definitely does not make it unfit for purpose.

    • twoface41face on 26/05/2021 - 13:07
      -6

      Fit for purpose as in a purchased the suit for wearing and the sizing is not what I thought it was. I did go in to see if I could swap to another size, but there weren't any that fit well.

      A bit of a disclaimer- I am new to wearing suits so I didn't know what I was looking for. I came home to mum and she pointed out things that I probably should have known. I know in hindsight that I probably should have taken mum there but I got a bit excited. So I guess I'm looking for options.

      • Drakesy on 26/05/2021 - 13:57

        Did the size of the suit change between the store and home? The suit's purpose is to cover you, therefore it's fit for purpose.
        I have a feeling the credit card chargeback wouldn't be an option.
        Having said that clothing stores can be lenient as long as you get a credit, refund would be pushing it.

      • kerfuffle on 26/05/2021 - 15:06
        +3

        A bit of a disclaimer- I am new to wearing suits so I didn't know what I was looking for.

        How old are you that you're new to wearing suits, despite being at least 18 for at least seven years?

  • Hithere on 26/05/2021 - 11:11
    +2

    how I could get a refund.

    +2. Change of mind, forget it.

    You could ask them, nicely, for an exchange or store credit, and they would be entitled to refuse, but refund you're dreamin'.

  • PensionerXXL on 26/05/2021 - 11:33
    +2

    return to the store & tell them while wearing the items you made advances towards your wife/girlfriend & now they are pressing charges because of how hideous you looked
    and ontop of the return you want compensation

  • JimmyF on 26/05/2021 - 11:54
    +2

    I agree it is a change of mind but it's because it's not fit for purpose. Before launching a dispute with my CC company

    So you agree its a change of mind, but still want to waste everyones time with a CC dispute?

    CC disputes are not the answer because you didn't get your way. You will lose!

    Make sure you drop the suit at the store if you dispute it.

    So I bought a suit from Peter Jackson and it looked pretty good in store

    So to be clear, you tried it on in the store, thought it looked good etc. Purchased it and when you got home you then had 2nd thoughts?

    I was hoping to get ideas on how I could get a refund.

    Did you ask for a REFUND or to EXCHANGE the item?

    If you asked for a refund, then yeah nah. You might be able to get a store credit to buy a suit that better fits you.

  • Domingo on 26/05/2021 - 11:54
    +2

    When you say it looked good in store, do you mean the one on display or did you specifically try on that suit in store and then change your mind about it when you got home? If the latter you probably don't have too much to stand on, although you could ask them to get the right size in the right colour in for you and see if you can swap for that if sizing is an issue, otherwise it's hard to argue that you haven't changed your mind if you tried it on in their store before making your purchasing decision.

    The suits in store on mannequins are usually clipped/pinned to make them look more fitted. Unless you have the exact right body shape for the suit that you're purchasing, if you want a look where the suit is really well fitted you'll generally need to get it adjusted afterwards. This could mean a number of things:

    • pants legs hemmed (usually required but sometimes pants come hemmed, however they can be the wrong length)
    • waistband adjusted (less common but can be required)
    • pants legs tapered (less common, makes the pants legs more like a "slim fit")
    • jacket arms shortened (I need this done for regular suit sizing, my shoulder width to arm length is waaay off whatever standard they use and suit jacket arms are usually beyond my wrists)
    • jacket length shortened (less critical than the above but with some suits, especially English style ones like TM Lewin, this can make it look a lot better depending on your height)
    • jacket body tapered (usually fairly expensive, ~$120-$200, but gives the suit a lot more shape)

    It really depends how much you want to spend and how much you want your suit to look like it really fits you as to what you get done in terms of tailoring, but generally you should assume some is required unless you find a specific suit off the rack that happens to fit you perfectly, or if you don't mind how it looks.

    • thrillhouse on 27/05/2021 - 08:18

      This. Off-the-rack suits are never going to fit perfectly, and this is why tailors exist. Take it to a tailor to have it properly fitted (if it's good enough to invest in).
      I personally go and see Institchu, as they're all custom tailored, and very affordable.

  • Seraphin7 on 26/05/2021 - 12:06
    +1

    It's absolutely a change of mind. If you tried it on, paid for it, and then decided it didn't fit, that's on you.

  • Ocker on 26/05/2021 - 12:46
    +4

    Another customer which is a retailers nightmare

    • twoface41face on 26/05/2021 - 13:04
      -3

      I feel as though I'm using my past experiences as a shopper. When you go to Myer or David Jones they allow you to return things. My thinking is that if they allow you to, why don't these guys?

      To follow on, clearly I came here to ask for feedback before I proceeded so I'm open to being told that I am wrong. If the consensus is that I am wrong, then I won't obviously go ahead with that. Thanks for your constructive input (y)

      • Blokeinhisundies on 26/05/2021 - 13:28
        +6

        Myers and David Jones let you return stuff because they think it will keep more customers happy. They are under no obligation to do it. Just because some stores allow it does not mean you should assume every store will do it.

        Peter Jackson obviously feel that it is not worthwhile as most of their customers are going to buy one suit for a court appearance then never come back. They would lose too much money offering returns for change of mind as people would wear the suit to court and then return it.

        • twoface41face on 26/05/2021 - 13:47

          Yeah, I'm going to level with you. I was under the assumption that was the industry norm. I guess that's a part of the reason that I bought it willy nilly. But that doesn't stop the fact that it doesn't suit me very well. Sad face.

          • coffeeinmyveins on 26/05/2021 - 14:07
            +3

            @twoface41face:

            Yeah, I'm going to level with you. I was under the assumption that was the industry norm. I guess that's a part of the reason that I bought it willy nilly

            Your ignorance of the actual law/rules doesn't mean you get a refund because that's what you expected/thought you'd get.

            Hope it wasn't too expensive :)

          • JimmyF on 26/05/2021 - 14:10

            @twoface41face:

            When you go to Myer or David Jones they allow you to return things

            Returns for change of mind are up purely up to the policy of company/store. Just because these companies do it, doesn't mean every company should or does.

            https://www.accc.gov.au/consumers/consumer-rights-guarantees…

            The consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.

            The law says no to your change of mind request.

            I guess that's a part of the reason that I bought it willy nilly. But that doesn't stop the fact that it doesn't suit me very well. Sad face.

            Returns drive up the cost of business, so drives up prices.

            So lets get this right, you brought it 'willy nilly' with a view of returning it?

            Hmmm so used it once and now want to return it?

  • coffeeinmyveins on 26/05/2021 - 14:06
    +2

    Before launching a dispute with my CC company

    LOL! They'll just say no because it's a change of mind. But go ahead and see if that does anything to future claims :)

    I was hoping to get ideas on how I could get a refund

    What makes you think you're entitled to a refund? This is a classic change of mind. you aren't entitled to anything, and if they want to give you a store credit then that's the max they would do.

  • jar-unit on 26/05/2021 - 16:08

    If the material is good, just get it tailored to fit you. You will have a much nicer fitting suit than most other off the shelf suits

  • pipboy on 26/05/2021 - 21:39

    As others have suggested above, get it altered and/or go a size down on the jacket if the shoulders are too big. Nothing makes a suit look cheap like a poor fit.

    Normally the salesmen would assist with getting the correct fit and pin the suit up for alterations before sending it to their usual studio. It doesn’t cost a fortune, probably $40 to taper the legs and $30 to bring in the jacket’s waist.

  • Transient on 26/05/2021 - 21:55
    +1

    Go to the gym and bulk up? Everything will look better on you.

  • mlbrooke on 27/05/2021 - 08:40
    +1

    I agree with the op here as I have had a similar situation before, suit was perfect in store (different brand), except they needed to “take up” the legs. They packaged the suit up for me to collect later and when I tried it on it was not the same fit at all. They also would not take it back, it was not the suit I tried on in the shop when I purchased as I am very particular about suits that don’t fit well.

  • OzHunterNSW on 28/05/2021 - 10:34

    This is why you had the opportunity to "fit" and try on the items.
    Mind you, lighting is completely different to your home lighting.

    I view this as a "change of mind"…. best thing is to obtain a credit.

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