Advice Needed Regarding Upcoming Jetstar Flight and Vic's Covid Lockdown

canadian in Oz on 02/06/2021 - 00:03

Forgive me if I'm a bit naive in regards to consumer protection in Australia (Canadian backpacker). Anyways approximately 2 weeks ago my partner and I booked a flight from Melbourne (Tullamarine) to Hobart and return. Set us back about $460 (2 tix) with 1 baggage between both of us. We currently are living in a border town in NSW and Melbourne would have been the closest airport but now due to someone #@$%ing up the system; as everyone is now aware, Victoria is in a lockdown and Tassie has its borders closed to Vic. When we booked the borders were open with no major issues to be seen happening. Our flight is supposed to be on the 29 of June. Anyone have any suggestions on dealing with jetstar on rectifying this issue; as it currently appears Vic is heading into a major lockdown atm.

Preferably I'd like the tickets to be transfered to a flight out of Sydney at minimal or no cost but I am not sure about our rights to demand such a thing from Jetstar. Otherwise a credit of what we paid for the flights would suffice as our camper rental and other lodging is already preconfirmed to either refund or cancel due to covid.
I do know they are operated as a cheap, bottom of the barrel, no frills airline but in prior trips flying with them we've have had no issues with service or even flight delays/cancellations. The same cannot be said for say the likes of Air Canada but I digress, as those issues are not relevant here. I have yet to call them but any advice on going forward or dealing with them would be greatly appreciated.

Thank you in advance.

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Comments

    • canadian in Oz on 02/06/2021 - 00:19
      +2

      oh thanks. So i take it I just give them a ring and they will be willing to figure the options out for me? Sorry for the stupidity but in my experience with fighting with air canada I have always had to get a bottle of lube ready and prepare myself to get shafted.

      • Ughhh on 02/06/2021 - 00:24

        I got a credit voucher just when covid started in 2020. I didn't have to call them, just go to where you manage your flight and follow the instructions. Otherwise, yes, call them, you'll be fine.

  • Muzeeb on 02/06/2021 - 00:08

    Albury to Sydney is still a bit of a drive

    • canadian in Oz on 02/06/2021 - 00:12

      Not in Albury but Im used to doing a 13hr drive in one go (Edmonton to Vancouver with stops)

      • Muzeeb on 02/06/2021 - 00:13

        Moama to Sydney is an even longer drive

        • canadian in Oz on 02/06/2021 - 00:14

          Moama to Syd aint that bad though. My point is driving isnt a concern for me or my partner.

          • Muzeeb on 02/06/2021 - 00:15

            @canadian in Oz: Lovely part of the world

            • canadian in Oz on 02/06/2021 - 00:18

              @Muzeeb: lol hi (not in Moama though a little closer literrally on the border though)

              • Muzeeb on 02/06/2021 - 00:19

                @canadian in Oz: Tocumwal is lovely too

                • canadian in Oz on 02/06/2021 - 00:20

                  @Muzeeb: Dingdingding winner winner chicken dinner. Lovelytown good people and a cute little cafe/bookshop. Love it

                  • Muzeeb on 02/06/2021 - 00:22

                    @canadian in Oz: Had to get it eventually.

                    Chrissie's. I'll listen out for a Canadian accent next visit.

                    • rickxs on 02/06/2021 - 07:07

                      @Muzeeb: easy to pick , listen for the word "out" they always say it as "oute"

                      …

                  • onetwothreefour on 02/06/2021 - 10:09

                    @canadian in Oz:

                    Dingdingding

                    For a second I thought that was the name of the town you are living in :)

  • SF3 on 02/06/2021 - 00:18
    +2

    now due to someone #@$%ing up the system

    And I thought Canadians were polite… 🤔

    Source: Canadians are an unfailingly polite people. They don't like to argue; they apologize for mistakes that others make..

    • canadian in Oz on 02/06/2021 - 00:21

      Hey now Id apologize but its not my brethren's fault for screwing up a good thing,

      • SF3 on 02/06/2021 - 00:24

        With you on lockdown. Only takes one, shows how fragile the system is.

        • canadian in Oz on 02/06/2021 - 00:27

          oh definitely. Back home the Provincial government is opening up a a bunch of things and yet cases are still hitting 300-400 a day. About a month ago they were almost 1000 and their response was to close indoor dining but have patios open for drinks. I am grateful for how Oz has handled it but it only takes one person to screw everything up.

          • pjetson on 02/06/2021 - 09:27

            @canadian in Oz: It appears that in at least a handful of current cases here in Melbourne, people have caught the virus from infected people just by passing them in the street.

  • JimmyF on 02/06/2021 - 09:57

    Our flight is supposed to be on the 29 of June. Anyone have any suggestions on dealing with jetstar on rectifying this issue; as it currently appears Vic is heading into a major lockdown atm.

    Still 27 days away. You/the state only need 14 days of covid free days to travel to most states. So there is still time.

    But as per the jetstar policy, you will get a voucher if you can't travel.

    You can call up now and see if you can cancel and get a voucher and then go book another flight using it. Sometimes on a ticket change they will charge you a fee.

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