$2895 and $59/Month for Peloton Exercise Bike and Only 12 Month Warranty

Who thinks only offering a 12 month warranty is acceptable in nsw? So you could pay ($2895 + $708) = $3603 to operate the bike for a year and then on the 13th month, have a malfunction and their claim is that the warranty would be over.

And also you can pay $225 for an additional 12 months of warranty.

Also the warranty is void as soon as you transfer the ownership of the bike to someone else.

https://support.onepeloton.com/hc/en-au/articles/203020505

Under the ACCC rules on offering a product of reasonable quality for a reasonable amount of time (commensurate to the price), surely you would be entitled to a free repair for a period of more than 12 months on such an expensive purchase? I'm surprised they decided to go cheapskate on the warranty for a luxury product.

https://www.onepeloton.com.au/bike

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Comments

  • +1 vote

    Why are you thinking about choosing this bike?

    • +2 votes

      The Cult of Peleton.

    • +2 votes

      Amazing, you could buy a decent bike and a trainer for this amount of money, and then you could even take it outside and use it as a bike as well

      •  

        Peloton's target market is a different demographic than your average outdoor cyclist.
        i.e. Soccer moms who prefer to exercise at home with an online class instructor and are also not overly tech savvy.
        Not my cup of tea but apparently very popular in the USA.

        •  

          Yes, I guess you also need something to put next to the Thermomix

        •  

          Not my cup of tea but apparently very popular in the USA.

          Colour me surprised

  • +8 votes

    Yeah… They can say 12 months, but ACL says that they are dreaming.

    A reasonable person would expect a $3,000 exercise bike to last a lot longer than that, especially if used in a home environment and not a commercial setting, and that is what ACL says about "warranty".

    •  

      Depends how much you weigh I guess.

  •  

    Their treadmills don't have the best track record….

    •  

      That is why they are not bringing them to Australia

    •  

      Took one look at the picture and worked out why it was causing injuries. How could their design team not have noticed the risk with people getting dragged under lol

  •  

    At $100 a day it would be much cheaper to go to a gym every day and pay a casual visit fee

    • +2 votes

      100 per day is 36500 per year…

      •  

        Oops how embarrassing. $10/day. I guess I'll change that to better off having a gym membership then.

  • +2 votes

    I mean, i'd just be buying a zwift setup for a third of that price..

    As mentioned, ACL laughs in the face of 12 month warranties.
    I once had a macbook crap itself after 22 months, I went in and said i'd expect a $3000 laptop to last more than 22 months, they had to replace the motherboard for free (they initially tried to pull the "12 month warranty" excuse on me).

  •  

    Jeez, is it gold plated or something?

  •  

    Apple's been doing it for years.
    Many TV's still have a 1 year manufacturer's warranty, nothing new here. Luckily our consumer rights are strong in Australia and the realistic warranty timeframe really is subjective.

    Personally i wouldn't touch peloton, you'll get better value out of getting an actual bike and hooking it up to a smart turbo trainer through ZWIFT ($20 a month). You can then ride up mountains in italy, France, Switzerland with resistance feedback as if you were there. Plus you can go out any time on your bike.

    Far more enjoyable than feeling the guilt of signing up to an overpriced cult

    Extended warranties are a way for the retailer to get more money out of you for commission, really just a way to prey on the un-educated consumer.