Samsung Forgot Packaging Protection for My Phone Delivery

Has anyone else had a new phone from any other manufacturer delivered in such a state? No packaging protection in the shipping carton, so the phone is free to move around.

I can't for the life of me imagine Apple - or Google, for that matter - shipping an expensive new phone like this.

I called Samsung to enquire on the matter and was told that's how they normally ship them. 🥔

Comments

  • +31 votes

    It's a box in a box. It's fine.

  • +2 votes

    That's how we'd normally receive phones from Telstra. Never had a damaged one out of hundreds.

  • +24 votes

    Calm down Karen.

  •  

    Yep Samsung and Telstra have (or had) an agreement with Startrack where their devices would be handled at a higher level of security and fragility.

    I'm pretty sure most Telcos also had the same agreement and these are loaded separately outside of with general parcels.

    Also yes, Apple products are packed the same way. The device boxes are pretty sturdy and I've only ever seen the corners slightly dented.

    • +6 votes

      Apple products are packed the same way.

      Not quite. Apple still uses the plastic wrap to 'suspend' the device in the middle of the box. Both iPhones and Macbooks.

      Example: https://media.karousell.com/media/photos/products/2018/09/26...

      • -1 vote

        Thank you for the insightful replies. I'm surprised that there isn't even a piece of bubble wrap or tight foam-padded cardboard wrap around the device to protect it while it moves around the outer carton during transit.

        It just doesn't seem right for such an expensive product, let alone any fragile electronic device like a phone.

        • +3 votes

          This is really about your bubble wrap dependency.

          Go to group and discuss it. :+)

        • +2 votes

          If it makes you feel better my vanilla sauces from amazon came with 3 layers of blue bubble wrap around each jar for less than $3ea.

      •  

        Oh wow that's really interesting (would say cool but seems to be against the whole plastic packaging reduction thing).

        Wonder if that's standard packaging now in Aus? Given the whole reducing waste agenda

      •  

        I've never received an iphone packaged that way. They're usually just tossed in a satchel.

  • +11 votes

    No packaging protection in the shipping carton, so the phone is free to move around.

    The phone's box IS the packaging protection…

  •  

    You could call someone…
    You could call someone if you had a Samsung Phone.
    You could call someone if you had a Samsung Phone that works.
    (if Samsung Phone works, then "problem" solv'd).

    Packed any other way, 999/1000 other buyers would phone Samsung and complain about overpackaging, cutting down trees and the environment (and the Whales).

    Thank you for supporting the environment.
    Go hug a tree. :+)

    • +1 vote

      I think OP is from the Packaging Protection Justice League.

  • +2 votes

    Can confirm, have had four of them shipped this way, no problemo :)

  • +1 vote

    The phone isn't free to move around, the box the phone is in is free to move around in the box the phone is in…

    •  

      The obvious question is whether Schrödinger's cat in the box as additional packaging or buffer could have kept the phone safe(r).

      Never mind about the cat, whether it can use a phone to call for help or whether Mobiles were around in 1935…

      •  

        Yes but can the cat make a call at all??
        that is the question

  • +2 votes

    That's a box, not a phone. The phone is inside the box. The box protects the phone.

  • +1 vote

    lol

  • +2 votes

    Have you even opened the box and tried to see if the phone works?

    What is with these posts lately…

  • +2 votes

    R u related to hellopam by any chance?

  •  

    Why don't you try using the phone, see if it works and we'll go from there?

    Unless of course if you were planning to display the box (which looks to be in perfect condition anyway) as an art piece, we'll get the Ozbargain after-hour support team right away.

  •  

    Next:
    Why the hell Samsung does not include charger, earphones and all that stuffs anymore?
    Also: Where is the headphone jack gone now?

  •  

    I wouldnt mind if my phone was packaged like that. I prefer having it in a box instead of a satchel.

  •  

    got my z fold 2 this way, no problems lol

  •  

    Even if the phone is naked, I doubt it will get damaged. .

  •  

    Wonder if we are all getting trolled?

  •  

    Not great, not terrible 3.6/5.

  •  

    Be honest, you just like playing with the boxes don’t you?

  •  

    LoL. That photo is literally every delivery I get from Amazon…

    Are your goods ok? Were they damaged? I need to know. I'm genuinely upset the you to have to go through this trauma.

  • +1 vote

    My Galaxy Buds+ Box came delivered the same as yours in this photo. If I had to be honest, if it came with bubble wrap would you recycle it in the soft plastics at Woolies or Coles or chuck it in the garbage bin? I have ordered a lot of furniture that came with flexible foam (not styrofoam) and literally cannot find somewhere to recycle them. Finding a place that recycles styrofoam is hard enough, let alone packing peanuts if they gave you some.

    • +1 vote

      Packing peanuts these days are starch based and biodegradable (haven't seen foam ones for years). I would imagine they are not recyclable.
      Prob easiest to just bury them (though I think they have any good stuff removed so won't improve your soil). Haven't tried but supposed to be water soluble so can dissolve in water and pour down the drain.

      Agree on the foam though, is a hard one. Don't think there's many recyclers as there's not enough money in it for them.

    •  

      I take the time to head down to soft plastics at Coles once per fortnight with recyclable material such as packaging

      •  

        Unless something has changed, all that plastic goes to the dump with the rest of the general waste.

        • +1 vote

          So you're saying Redcycle goes to the trouble of collecting all this plastic from hundreds of locations then just dumps it?

  •  

    A box is there to protect the contents.
    If there's a box protecting the box protecting the contents then you're twice as lucky.

    Just a pity they didn't stuff some foam in there, but if the phones fine then there's no issue.

  •  

    The Officeworks way of packaging.

  •  

    What do you mean… the phone is packaged. The box is simply added protection for shipping. But the phone IS packaged