Highly recommend avoiding flights with Jetstar at the moment.
I booked a flight for two on my phone late last night. During my booking the flight timed out I needed to re-complete the booking flow and in the rush I accidentally picked the same days but two weeks earlier.
I checked the itinerary when it came through this morning and realised it was wrong and immediately started a web chat with an agent who offered zero sympathy and my only option was to pay a $240 change fee, more than half the actual booking!
Has anyone ever made this sort of mistake and had the change waived on short notice? I was under the impression it was fairly standard practice in the airline industry. I have now paid that fee but I'm feeling extremely disappointed with their response.
I've booked flights during COVID before with other airlines such as Virgin. I needed to change that flight much later for a non-COVID but legitimate reason (close family member was hospitalised) and there wasn't even any questions asked and I just had to pay the flight difference
Other airlines offer much more flexible fares, sometimes around the same price and include luggage.. Unless you have no other choice I really don't recommend flying Jetstar right now…