First time posting.
I bought a tooth flosser set from Kogan. I thought it was the entire set but only the water tank arrived. I complained saying all the pictures showed the entire set. A Kogan customer service person escalated to their manager to investigate. Ellie T. And of course they don't even give their full name.
She sent me an screenshot of the image that had the words "tooth flosser not included". She said I did not read the picture clearly and it was my mistake and that they will not refund me.
This was a surprise to me because I was quite sure this was not in the images previously. I looked at google cache and can see they just added those words into the picture after my complaint and blamed me for not seeing it. This is such dishonest and illegal practises. After I caught them out, they said they updated it after I complained but not because of my complaint but just a random update. This was BS for sure. They then accepted to refund it and still wanted me to return the silly plastic tank back.
I returned it with their postage paid and got a refund but this deceptive and illegal practise should have the government fine them and especially the manager to ordered her team to do such things. Kogan is such a shameful store. What would you have done?
Like after getting the refund, would you still pursue reporting them?