eBay Sellers: Changes to Refunding can Cause an Overdraft or Problems with eBay

This has been put out there, for infrequent eBay sellers and private or small sellers looking at the process of selling on eBay


eBay now takes it's sellers fees/commission per transaction. It's not settled at the end of the month

Say you sell an item which costs $2000. eBay takes around $300 in commission. There will be "available funds" in eBay of $1700 for you.

A buyer pays you for an item that is marked "local pickup only in …" your state. They then tell you they don't live in your state and want a refund.

  1. If all you do is process the refund at this time, eBay will give them the $1700 and then go to your bank account for $300 paid by you. They won't give you the commission, by default. At this point, you'd also need $300 in your bank account to avoid an overdraft situation. Even if your bank has no overdraft charge, you need to know how eBay will penalize you.

  2. If you do an online chat with eBay to explain why you are refunding to the buyer and ask for a commission refund, which can take 30+ mins, eBay can arrange it to be paid to your bank account and you may want to wait till that finishes processing before you do the refund. (In case anything goes wrong with the commission refund, you can get it sorted out before eBay marks the transaction refunded and sorted). In this case, there is a non refundable part, which is only $0.30 which they'll go to your bank account for.

  3. During this time you, the buyer could go to eBay and ask them to arrange the refund. Sometimes, eBay might agree to help out the buyer. Which again means, you need to keep your balance up sufficient to pay the commissions. If you had a garage sale and had $4000 of items, you'd need in excess of $600.

  4. Note: this could happen more than once. It is possible a bunch of pests could take turns buying your item, paying for it, then approaching eBay for a refund.
    So it helps to be across the refund process and getting back the commission, before relisting items (or if you have multiple items out there, be aware of the risks)
    (I have not attempted to cover the whole refund process; this post just mentions 1 aspect that's changed)


eBay introduced a raft of significant changes. The above is just one of them.

There are other issues like, if you list the way eBay advises, 1 (or 2) day turn around on a sale etc you may have to pay for expedited shipping out of your own pocket. eBay doesn't write it as clearly as this, so good luck deciphering the rest of the changes and assessing the risks involved.

Or you can have a look at platforms that eBay doesn't own, like "Amazon Marketplace". (I'll look at that one; eBay owns Gumtree)

So, if you're planning on having an online garage sale, or running a small business on eBay, good luck deciphering the real impact of the (sometimes tiny) changes eBay made.


I only picked up on this problem when I went to do a refund, and one of eBay's changes is much larger than it looks.

Related Stores

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Comments

  • -4

    Final valuation fees are collated and taken monthly, not after every purchase. Check when your monthly billing cycle is.

    If this is stressing you out, just bank transfer $1 to your account from somewhere/someone else. It's usually instant.

    • +3

      Someone hasn't used eBay for a long time.

      • You may be right, account since 2005 but using it less and less past few years with the amount of crap that's on there and their poor policies.

        Has it changed?

    • Have you been through the process recently? I think they changed it all a couple of months ago. Everything now gets processed as you go.

      I stepped through it all with the staff member. Under your eBay page, you can go to Account and then Payments.
      In there you can see how much they are paying you, from the transaction. (- final value fee etc)

      That gives you your eBay "available funds".

      When you hit refund, it tells you, it will draw down your "available funds" and then it will go to your bank account for the difference.

      That's where the risk comes in for a private seller or small business. If you link it to a bank account that is often $0.00, you could get hit with some hefty fees for overdrawing your bank account.

      • +2

        Oh wow, that's certainly changed then and definitely even less of a reason to sell on there, regardless of the wider outreach. Would transferring $1 help you in this instance?

        • I'm transferring a dollar in; should be there in a couple of business days.

          I've messaged the buyer advising that I can make the refund in a couple of business days.

          Hopefully the buyer doesn't contact eBay directly, asking for a refund, before the funds clear.

          • @SomeGuyOnOzB: If you're with ANZ or other major AU banks, happy to send you a dollar and it should arrive instantly or within minutes.

            • +1

              @Hybroid: That's kind of you but a friend's going to tell me about quick pay :)

              I could keep $1 in there all the time and continue using eBay; but it's the final straw. There've been a number of issues and it's time for me to investigate alternatives.

              • @SomeGuyOnOzB: I wish you would join the lawsuit of the guy chasing 30c from some Crypto joint . I'll think of yah and not leave any $1 trolley I can cash when walking to my car in the future ( I didn't realize they were so valuable ) .

                • @popsiee: eBay staff wanted me to just click Refund on the link they sent me; they didn't warn me I might get slugged a $50 bank charge on top.
                  Someone else could refund a number of people, getting slugged $50 each time, before they realize what's happened.

                  That affects me and probably other OzBargainers. I posted something helpful for some. So you're gonna come mock me for that.

                  If you haven't got something useful to contribute just stop.

                  • +1

                    @SomeGuyOnOzB: My thinking is most people leave token amounts in their bank accounts to cover expected and unexpected bills .

                    • @popsiee: I think my problem is this is on top of other changes that have been made.

                      If you were selling items, and you met eBay's recommended guidelines for a listing (eg quick handling etc) then you automatically have fast shipping added to your listing and you, the seller, maybe a private individual, agree to it. This is another change that was brought in recently.

                      If you sell to someone and originally they set up their account overseas, then you will be charged an overseas fee, despite the fact they now live in Australia and are paying and receiving Australian dollars and maybe link to an Australian Paypal account.

                      There's a whole slew of things.

                      Why have a $0 bank account; in the past it made sense to take all the money out of here and put it in an account that generates interest. The way eBay worked, they never took money out of the account. I don't use this as my transaction or savings account. It's just one that eBay had permission to access.

                      Things have apparently changed and this wasn't a great way to find out about the change.

  • +3

    Why have a bank account with $0 in it?

    • +1

      My account/card I use online is kept empty, and I transfer funds into it when being used.

      Added security measure to stop stolen card/account details from fleecing me of too much.

      • If you use a credit card you are protected anyway?

        • Should be, but then I'd need to hassle the bank about getting my money back.

          This way the transaction should just be rejected.

      • One of the changes means the difference in refund is now taken out of bank account and not your credit card. You aren't protected

  • and not Gumtree since it's owned by eBay

    Not for much longer.

  • I recently refunded a customer who requested to cancel a transaction. The 30c was refunded. Nothing was drawn from my bank account as the entire transaction was reversed including all fees.

    • Hmm, they insisted to me it couldn't be refunded and they couldn't just add the 30c.

  • +1

    Have you started up a GoFundMe yet? PM me your details and I’ll shout you the 30¢ to keep you in the black…

    • +1

      There's almost 3000 registered users online atm. We could all pitch in 0.01c and make our community great again.

      • +2

        The title was fine as is and on topic.

        Users should feel comfortable with participating on OzBargain without feeling attacked

        Superusers
        @baysew set me up by changing the title to something that would attract attacks
        @rompastompa joined in the attacks instead of reading what this was about and "Acting Respectfully" in the response.

        You are superusers; you are not supposed to be a part of a mob.

        • Well, I attempted to be on topic - which is an overdraft issue.

          • @rompastompa: By mocking me over the $0.30; how does that encourage people to feel they can post here … without being attacked

            • +2

              @SomeGuyOnOzB: Note: I give credit to you for revising the title after Baysew's edit, making it on topic instead of the attack drawing title that Baysew left

            • +1

              @SomeGuyOnOzB: True, and I probably shouldn't have been baited by pegaxs, but we're human.

              Still on topic, your issue isn't just about 30c, it's about over drafting when your account is <$0.30.. . It's good to put a PSA out, but it's an extreme case.

              • +2

                @rompastompa: I'm not saying it'll happen to people everyday or that most people will be affected most of the time.

                But if you sell things on eBay instead of having a garage sale, it's one more thing to be wary of.

                You don't want to find that a refund occurs, on that item that was sitting on eBay for several weeks and you forgot about … and suddenly you are out $50 because you left a $10 item sitting on eBay :S

                • +1

                  @SomeGuyOnOzB: Reasons for a refund can be, like what happened to me.

                  I had an item advertised as pick up in Victoria.
                  A buyer bought and paid for it, then said "I'm from South Australia so I can't pick it up …"

                  I went to help them with the refund, which eBay staff sent me the link to click on … but at that point I worked out the problem.

                  I haven't sold anything on eBay in a while so my linked account was empty. I use a different account for paying bills etc.

                  • +1

                    @SomeGuyOnOzB: I posted what I thought could help some other users.

                    My mood was also coloured by what the buyer did, plus that I nearly walked into a new trap while selling on eBay.

                    I did think the thing to do is to share the knowledge with others on OzB; I've received bargains, knowledge and help here.

                    I don't think any of us need to hand banks free money for unexpected overdrafts.

                    Others, can choose to change their processes (never let their linked bank account be under $1), or look at this on top of the list of other eBay issue we have to watch out for and decide if it's still worth selling there.


                    Which is why I was extremely disappointed with the Baysew giving this a new title, when no change was needed, and a title which would draw attacks.

                    Then getting attacked as a result of a superuser's actions.

                    Then having a superuser join in.

              • @rompastompa: Note: It seems to be an increasingly common problem as well.

                I've only put up 2 items for sale in the past few months, but I've had people TWICE buy "Pick up in Victoria" items when they are in other states.
                The first one demanded I ship it to them for free!

                In previous garage sales it's probably only happened twice in the past more than 5 years, that people bought pick up in Victoria items from other states.

        • @baysew confirmed for best power user yet again.

        • @baysew set me up by changing the title to something that would attract attacks
          and
          Wow that was not the title. Baysew must've wanted to make this into click bait

          Original title was -

          Selling on eBay: Refunding Issue for Private Sellers and Small Business

          I changed it to -

          eBay Won't Refund $0.30 Final Value Fee

          This was to actually describe what exactly the issue is. The OzBargain community not only value their money, but their time also.
          This is not click bait, the intent is to simply cut to the chase. Key information should be included in the title - you mentioned the $0.30 fee five times in your text.

          • +1

            @Baysew: I do apologize for saying you made it into click bait.

            Unfortunately your change to the title:
            - opened the topic to people who are not the audience (eg would you drop NT from a post for people from the Northern Territory?)
            - missed the point. It's the possibility of going into overdraft after one or more refunds to buyers (who sometimes don't know what they are doing on eBay)
            - made it look sound like it was a generic, petulant whine about $0.30 that got somebody one time

            My title said who this post was for. It saved time.
            It said what it was about "refund issue".

            @rompastompa added the improved reference to possible overdraft issue.

            Changing it to eBay won't refund $0.30 …" … do you see the difference in what it now looks like?
            Can you imagine what comments the new title would attract?

            You can actually see the off topic responses it attracted and derision …

            Have you started up a GoFundMe yet? …
            from someone who calls it handout central

            … we can all pitch in $0.01c and make our community again
            from a superuser

            SF3 deriding with

            woosh

            Popsiee trying to paint this below, as a gun fight with his mate (or mates as you can find the group of these commenters, commenting together on various topics)

            I hope you'll understand where I was coming from when I said you changed it to clickbait (which I realize wasn't the right term)
            I do apologize if there was any inference about your intentions.
            I do hope you see and maybe can admit, the change you made to the title would and did turn the topic into something of derision aimed also at me

            I also hope you realize this is an instance of Cyber Bullying a group getting together to try and humiliate someone online.
            I was offering up an experience to help warn others OzBargainers engaged in infrequent selling on eBay.
            I hope OzBargain can stick by it's statement against Cyber bullies, and have a talk with Popsiee and Pegaxs about how what they've done is not called for and explain reality to Pegaxs who wants to use gun fight analogies in this.

            • @SomeGuyOnOzB: Sorry, not Cyber Bullying, harassment and attacking

            • +1

              @SomeGuyOnOzB: Thank you for this notification.
              I use a St George Direct Saver account which doesn't allow overdrafts, but they are going to close it and transfer me to an Incentive Saver account with this drawback:
              For each day a transaction overdraws the account, or increases the amount already overdrawn, or is a withdrawal against uncleared funds, then a fee of $15.00 applies.
              So I'm going from a safe situation, protected against eBay unexpectedly taking money from me, to an unsafe situation where eBay can pull money from my account without notice, and being punished by my bank for something that they allow to happen.
              Again, thanks for warning me about this.

              • @kmwa: You are welcome kmwa. Thank you for your response

    • +1

      Wow that was not the title. Baysew must've wanted to make this into click bait

      • woosh

        • Well @pegaxs is here, so it's not that big a surprise @SF3 is too

    • Someone changed the title to click bait which you went for.

      But you can read and then you want to pretend to be ignorant.

      I'm just warning others, who are private sellers on eBay, there's yet another little change, that can surprise them.
      And that $10 item for sale, because someone outside your state bought your "for local pickup" item … could cost you $50 or more, if you are used to having $0 in your eBay bank account.

      GoFundMe account joke. Hilarious and totally not overused

      /sarcasm so you don't miss the point

    • @pegaxs

      I didn't ask for 30c.

      I posted a warning to possibly protect other OzBargainers against the possibility of unexpected charges.

      And you twist what I say and want to what, whip up others to attack me?
      Do you enjoy twisting what people say?
      Does attacking others make you feel good?


      Previous comment unpublished because it missed the @pegaxs and wasn't clear who I was responding to

      • I didn't ask for 30c.

        Didn't say you did. I just offered.

        I posted a warning to possibly protect other OzBargainers against the possibility of unexpected charges.

        Didn't say you didn't. A great PSA. I'll remember it for next time I have a $0 balance bank account and eBay charges me 30¢ and have an arsehole bank that charges overdraft fees on -30¢ balances.

        And you twist what I say…

        Didn't directly reference anything you said or "twist" it.

        want to what, whip up others to attack me?

        I didn't ask anyone to do anything. I'm flattered if you think I can drum up that much support though. (And until you replied, no one gave a shit about my comment. So, I can't be that good at "whipping up".)

        Do you enjoy twisting what people say?

        Again, I didn't twist anything you said. You on the other hand…

        Does attacking others make you feel good?

        Since I didn't "attack" you, then yes, I do feel good.

        Wow that was not the title.
        Someone changed the title to click bait which you went for.

        Incorrect. My comment was based on the context of your post, not the subject line.

        For somebody who is so easily upset and feels "attacked" at any opportunity, you certainly do make a lot of assumptions and accusations and are quite condescending.

        Maybe I need to up my offer to enough for a coffee instead?

        A few solutions, because I want to help.

        • Dont have $0 balances in direct debit/billing accounts.
        • Don't use a bank that would fine you for an overdraft of 30¢
        • If you don't like ebay's policys, don't use their service.
        • +1

          You were being derisive.
          You were called out.
          Now you try to pretend you were trying to help; which you still aren't. You're just trying to cover up and not help.


          You ask if I've started a GoFundMe … you are derisive about GoFundMe elsewhere
          Stop trying to pretend you were just trying to help.

          I post about a trap that can get some infrequent sellers.
          You try to trivialize it by focusing on a single $0.30
          You are being condescending, smug and definitely not trying to help, despite your later claims.

          I respond to you and call you out, because rabble rousing can be an ugly thing.
          You try to paint it as I'm easily upset … wow, twisting again
          and make up the claim that I feel attacked at every opportunity … you are quite practised at distracting and lying to cover up for yourself

          The condescending

          Maybe I need to up my offer to enough for a coffee instead?

          If I really was in that much financial trouble then yes, you would have distressed me a lot, which seems to be one of your sports.

          Besides which, you wouldn't be helpful as you haven't been of any help (start a GoFundMe or as you put it … handout central … to what … try and get eBay to change?)

          Then you have to finish with by lecturing me … to try and appear like you know things and are helpful.

          Then you just put on your hindsight glasses and say don't keep a balance of $0.00 in any bank account.
          What'd I say? I already said "Now eBay has changed what they do" and you can get caught out. I explained why. You aren't adding anything.

          "Don't use a bank that would fine you for an overdraft of 30 cents"
          - I seriously suspect you came up with that in response to this topic and it's just another pretense that you are trying to be helpful
          - who do you bank with, what account did you find that doesn't charge you for overdrafts, or insurance against overdrafts
          - why don't you list 30 of the other things to look out for instead of pretending this is the be all and end all of bank account selection
          - that doesn't fix the problem … you will still have an amount that is owing and eBay will still deal with you for having that little bit owing … or is that I didn't mention that earlier and really … you don't have insight on this issue, you're just digging the hole bigger that you've gotten into and you're trying to pretend you weren't just being a condescending jerk commenting on something you don't have real knowledge about

          If you don't like ebay's policys, don't use their service.

          What's the matter?
          Don't you like that I shared helpful information for other infrequent eBay sellers? Why are you writing that given:
          - I already said I don't like it
          - I already said I plan to find another service that might work better for my situation (too many risky scenarios with eBay)
          - I already went beyond your redundant statement and named a possible alternative

          You're pretending you were being helpful but it's just an attempt to cover for your mocking, derision and condescension

          • @SomeGuyOnOzB:

            Are you one of those people who sometimes needs to try and feel superior about others, so they can feel better about themselves?

            "Those people…"

            I'm trying to get a handle on whether you can be communicated with or if it's a waste of time.

            No, not while you're just being condescending again.

            YoU StaRteD iT.

            Yeah, nah. I didn't start a thread about being 30¢ out of pocket and then make 15 replies because I felt "attacked"

            You're telling me "don't have $0 balances"

            Correct. Especially if it's a direct billing account. You could avoid overdraw fees by simply running a small float balance. Hell, I even offered to top yours up to +30¢ to help you out. (The rest of what you said here was "begging the question")

            and you don't want me to post this?

            Didn't say that, so "strawman". But the issue you are wanting to let other users know about seems to be mostly of your own doing. $0 float balance, piss poor bank policy, inability to understand eBay's terms and conditions as well as their fee structure. But again, I thank you for letting me know, if I am ever in the situation where I have a $0 billing account, a shitty bank that would burn me for being 30¢ into the red and eBay pings me for not reading their terms and conditions.

            I have tried reasoning with other people in the past but the way you carried on wasn't worth it

            Yet here you are. Seems a lot of replies directed at me for someone who thinks it "wasn't worth it."

            Anyway, lunch is over, gotta get back to work. Just hope my boss isn't running a $0 float in the wages account this week…

            • +1

              @pegaxs: Wow, I never wrote

              YoU StaRteD iT

              You are going off topic; is the real problem you didn't like being responded to?

              You were being mocking and derisive.
              You call GoFundMe "Handout central" and now you try you to pretend you were being helpful when you asked if I set one up?

              You say you had only wanted to help. Then you add more lies and aspersions about me and give no help on this topic.

              You saw a title that looked petulant (it wasn't the original title).
              Despite what was actually written you jumped right in to mock and deride because it was going to give you pleasure at the time.

              That's what happened.

              • @SomeGuyOnOzB: *yawn*

                Ok champ… That's a lot of reply for something that "wasn't worth it".

                So, did you want that 30¢ or not?

  • +3

    I really don’t understand why you would ever have an account linked to something sitting at zero. That’s just waiting for disaster. Surely always having a nominal amount (say $10) would be wiser?

    • -3

      I'm reading your comment and looking at your username.

      You've been here since 2018; I'm not sure what you've seen with bank accounts or selling on eBay.

      Back in the day, if you sell on eBay, they hold onto the money. At the end of the month they would square things up with you and you could pay any transactions out of your credit card. They would never take money out of my bank account.

      Accounts change their terms and conditions and interest rates. The bank account I used with eBay was no longer my preferred transaction or savings account, so I frequently drained the account to my savings. I didn't need that account to pay bills or eBay.

      That's why I would zero my account some of the time.


      eBay introduced a number of changes recently. I looked at OzBargain to see what others had worked out so far, got some help and helped a few others on OzBargain. That was months ago.

      I just found this new problem and shared it on OzBargain to help others with their garage sales and small business. A new trap to watch out for. Maybe it'll help a few people by doing this post.

      • -1

        @foundit In the day m8 the Best Gun Slingers would choose wisely their opponent's and never end up drawing against a pro .
        Against pegaxs you are like a fish out of water if you don't realise it .
        Please don't do a profile of my history Bud lol :)
        I don't have time to counter hehe .

        • -3

          @popsiee
          I see you, pegaxs, SF3 and brendanM appear on other threads, commenting along the same lines.

          You want to make it sound like this is a dramatic stand off, but

          this is Cyber Bullying against a fellow OzBargainer who was only offering their help and experience for people who are not you and your group of friends.

          I'm not trying to one up you lot.

          I'm saying, stop with this Cyber Bullying

          • +1

            @SomeGuyOnOzB: Seriously If I was Cyber Bullying the mods would remove my post .
            I have no association with the members you talk of and are just expressing my opinion on a public forum ( I hope I'm allowed to ) .

            • +1

              @popsiee: @Baysew changed the title to

              eBay won't refund $0.30 …

              That title does sound pretty petulant.

              But it's not my title.
              It missed what this is about.
              This is about a potential overdraft issue to do with a change in a refunding process that could catch some OzBargainers.

              Look at the title that Baysew came up with, with what little time Baysew had and Baysew's world view.

              You are right; it's possible not Cyber Bullying because that is age dependent.
              It's harassment and derision because someone else changed the title incorrectly and because I wrote a post that can help some of my fellow OzBargainers.

              • @SomeGuyOnOzB: Have amended title from -

                Selling on eBay: Refunding Issue for Private Sellers and Small Business can cause an Overdraft

                to

                eBay Refunds Can Cause an Overdraft (if Your Bank Balance Is Less than Non Refundable eBay Fee)

                • +1

                  @Baysew: You moved to the End of the title, any reference of who this deal is for.

                  A lot of people buy on eBay and can encounter refunds. They can see the first part of the title and then go into the topic because it looks like it's for them.

                  "Selling on eBay" is a quick start to the title and tells you who this is for.

                • @Baysew: Feel free to edit the title for clarity, as you always do, but if the OP changes it back please leave it at that. If you feel that their revision is incorrect/problematic, then report it for a moderator to deal with. Please avoid getting into 'editing wars'.

                  Let's both leave the title as is and move on please.

                  Thanks

      • +1

        I’ve been around for a lot longer, but yes I’ve been active for 3 years. What’s that got to do with the price of fish in China?

        Regardless of procedure changes in ebay or not, it’s poor practice financially speaking to have a bank account linked to ANY direct debit to have below a reasonable debit amount left in it, just in case. Leaving the balance at zero is just inviting trouble.

  • Let me guess, you live in Victoria.

    30c….. hahaha

    • -2

      Let me guess, you didn't read what this was really about or that it doesn't apply to you.

      Also, for the human beings who are actually suffering in Victoria, having been through over 100 day lockdowns and more, isolation and some without a job or potential income, I feel sorrow for them and that it's pretty callous to use the situation for a joke.

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