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"Like" Telstra 24x7 on Facebook and Get $10 Bigpond Music, Movie or Shopping Voucher

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"Like" Telstra 24x7 on Facebook and Get $10 Bigpond Music, Movie or Shopping Voucher
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Store RepTelstra @ Telstra on 17/02/2012 - 13:49 facebook.com (2324 clicks)

Around 7 million Telstra customers, just like you, use Facebook each month. Connect for exclusive specials and benefits, Engage for 24x7 customer service, Control your Telstra products and services on Facebook.

The first 100,000 people to 'Like' Telstra 24x7 and complete an entry between 17 February and 18 March 2012 will get the choice of a $10 BigPond® Music, BigPond Movie, or BigPond Shopping voucher as a special thanks.

Of course some terms and conditions apply, we think they're pretty fair. and are available to read at:
http://www.telstra.com.au/mobile/services/socialnetworking/m…

Internet Bigpond Movie Music Telstra

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  • Trishool on 17/02/2012 - 13:53
    +15

    Bribes for "Likes"?

    • Forgot69 on 17/02/2012 - 14:02

      I'm no fan of Telstra in any way, shape or form but this isn't unusual activity for a business. I'd hardly consider it a bribe, maybe a good bargain?

    • h4lcyon on 17/02/2012 - 14:20
      +2

      Isn't that the primary Facebook marketing model for businesses (logitechshop as an example)?

      At least you don't have to tag a picture of the T - lol :)

    • scotty on 17/02/2012 - 14:40
      +3

      Yes we cannot prevent merchants from asking for Facebook likes. It's one of their marketing ground as some said. However they are not allowed to request OzBargain +1's, either here or on other social media sites.

      • owencns on 18/02/2012 - 19:14

        Telstra ad here but don't answer ozbargainers quires, not a nice practice!

    • nubzy on 17/02/2012 - 16:03
      -2

      yep a bribe and absolutely sick to death of companies expecting their customers to join them on facebook when not everyone wants to be part of such a network. But a fake facebook is handy for such things.

      • Ughhh on 17/02/2012 - 16:15
        +3

        expecting their customers to join them on facebook when not everyone wants to be part of such a network

        I dont think any company is 'expecting' you to join them on facebook, no ones pointing a gun to your head. Imo its simply an offer. You win some you lose some- whether its worth it is up to you.

  • Forgot69 on 17/02/2012 - 14:06
    +2

    Thanks for connecting with us. As long as you meet our eligibility criteria, we’ll email your $10 BigPond® voucher to you within one month.

    Odd?

  • orange123 on 17/02/2012 - 14:11
    +4

    Mr Rep. Can you offer something worthwhile like $100 free bill credit?

    • laser on 17/02/2012 - 22:23

      Is that the price for your "like"?

  • JordanM on 17/02/2012 - 14:30

    Good deal, but no idea why it takes a month to receive the voucher, similar promotions with 7/11 ect. give you the voucher immediatly.

  • ozblogger on 17/02/2012 - 14:33
    +2

    Telstra "Outsourced" 24x7 … nothing to like about that

  • gerdschenkel on 17/02/2012 - 14:36
    +2

    Hi ozblogger: Telstra 24x7 is supported round the clock by our team based in Adelaide. Gerd

    • shmahoo on 17/02/2012 - 14:54
      +5

      suggestion to Telatra Rep - please don't get too annoyed at us Telstra customers who are p15sed off about how much of Telstra's customer service team IS overseas. It does make it a LOT harder to deal with your employer.

      OK - rant over now

    • netsurfer on 17/02/2012 - 16:06
      +2

      Issues with Telstra Customer Reps:

      • Inconsistent outcome talking to reps in the same team (some are good and some are just awful).
      • Tendency to transfer calls between departments (and back and forth in a loop).
      • When a case is raised, the case manager does not contact you promptly.

      Main issue I have to Telstra (and also Optus):

      • Don't really care about old customers. They spend their efforts on new customers.
      • braddsey on 17/02/2012 - 16:40

        If you've got a serious complaint with Telstra raise a complaint with the industry ombudsman. Telstra will assign a customer service rep. to work with you until the issue is resolved.

        If you just want to have a general moan about the company, then stick to web forums where the only people who care are others with similar complaints but also can't be bothered actually doing something about it.

      • slowmo on 17/02/2012 - 17:01
        -5

        optus care, they knocked off $20 for 6 months from my plan. when i said i'm going elsewhere.
        problem is that you are not on a high enough plan for them to care.

      • Captain Obvious on 19/02/2012 - 03:46
        +1

        I'd agree with your first point. When Telstra changed from the 25GB broadband plan (which I'm on) and made it 100GB for the same price, I thought 'great! more downloads'. I contacted Telstra and was told that I could 'swap' to the upgraded plan, but I'd lose my mobile phone bundle discount and our contract length would be reset, so I said no.

        Later on I got a bit of rage up and contacted them complaining about it. A woman replied and said that I actually COULD get the uprated plan with no extra cost and no contract extension. Big difference between what the two of them were saying.

  • musun129 on 17/02/2012 - 14:56
    +1

    Looks like the form went through without me "Like"ing

    • banzini on 17/02/2012 - 15:59

      like

    • neil on 17/02/2012 - 16:36
      +2

      It states in the T&C that you need to hit the like button and remain 'liking' until the end of the promotional period, otherwise you won't get your gift card.

  • Davo1111 on 17/02/2012 - 16:26

    sounds fine to me

  • neosin on 17/02/2012 - 17:05

    uh maybe you should add, "get voucher in A MONTH" in the title!!!!

  • grog on 17/02/2012 - 17:10
    +4

    How can anybody actually "like" a company that was fined over 23 million dollars in one fine last year for anti competitive behaviour?

  • m0nkeycheese on 17/02/2012 - 17:18

    The winking girl scares me :S

  • skinny on 17/02/2012 - 17:24
    +4

    I won't be able to lie for $10… for $100 I will :O)

  • Dobs on 17/02/2012 - 17:25
    +2

    I can't Like Telstra until they make ADSL2+ or Cable internet possible to my house 13Km from Melbourne (The Avenue estate, Sunshine West). What is the point getting fake money for movies when I can only dream of downloading a movie at a reasonable speed.

    • heatseeker424 on 17/02/2012 - 20:24

      Just wait a bit longer.
      http://bit.ly/yUq7ST

    • Dobs on 18/02/2012 - 01:05

      ok ok ok I'm excited now !!!

      I just heard about Telstra Top Hats and luckily my house is in one of the proposed Rollout areas - scheduled Feb 2012. Finally I might be able to actually get ADSL 2+. I promise I'll come back to Like once connected. =)

      Here is the link about Top Hats, and the link to rollout areas is under video.
      http://exchange.telstra.com.au/2011/10/25/telstra-will-start…

      Hope this makes some other ozbargainers day as well.
      Cheers

  • willy000 on 17/02/2012 - 17:33
    +6

    I think facebook need to add a dislike button to see if more people like or dislike their pages

  • abnormalitie on 17/02/2012 - 18:08
    +1

    7 Million Customers just like me use Facebook, sigh we are such suckers, everyone else has unlimited Facebook, NOT US!! =[

  • owencns on 17/02/2012 - 18:41

    Mr rep, if all our family members get $10 Shopping Voucher each, total 5 or $50 Shopping Voucher, can we use 5 Shopping Voucher in one purchase from bigpond.com.au / telstra.com.au?

  • owencns on 17/02/2012 - 18:41

    Mr rep, if all our family members get $10 Shopping Voucher each, total 5 or $50 Shopping Voucher, can we use 5 Shopping Voucher in one purchase from bigpond.com.au / telstra.com.au?

    • Brick50 on 17/02/2012 - 18:46

      nah, you'd only be able to use one in each.

      • owencns on 17/02/2012 - 19:15
        +1

        if not, $10 can't buy anything from bigpond, we will have to dislike it

        • Brick50 on 28/02/2012 - 18:29

          it can buy chocolate ! :D

  • HoracePinker on 17/02/2012 - 19:36
    +1

    So another words lie to get stuff. I don't think i can stoop that low. Wow I think I found my moral fibre, this has never happened before!

    • Geewhizz on 18/02/2012 - 07:35
      +1

      If you're a Telstra customer, you're going to have to lie just to use the page to get help. Goodness knows you can't get it over the phone.

  • daver on 17/02/2012 - 19:39
    +1

    'Like me for $10?'; ..very blatantly transparent if I do say so, big T. (Bad).

  • boonanza on 17/02/2012 - 19:44
    -7

    I DON'T "LIKE" TELSTRA SO NO VOUCHER FOR ME BOO HOO

    • ozAzn on 17/02/2012 - 19:56

      um…you realise the easy roundabout is using a fake facebook account?

      • Tal_Shiar on 17/02/2012 - 20:11

        I DOUBT THEY DO BOO HOO

    • HereYeeHereYee on 17/02/2012 - 20:54
      -2

      stick to vodafone, mate.

  • Make it so on 17/02/2012 - 21:25
    +1

    After my experiences, I wouldn't "like" Telstra with a 20ft bargepole. And it's safe for me to say that, because history has shown they cannot actually find my house. Seriously.

  • owencns on 17/02/2012 - 21:33
    +1

    Mr rep, can we use $10 BigPond Shopping Gift Voucher on telstra.com.au or telstra shop/store? e.g. for paying the bill or shopping at telstra shop?

    if not, anything on bigpond.com is over-priced (far too expensive) even after $10 off, we will have to dislike it

    • owencns on 18/02/2012 - 15:10
      +1

      how come rep don't reply any quires???

      items on bigpond.com are over-priced (far too expensive) even after $10 off

  • StRanga on 17/02/2012 - 21:56

    Assuming this goes through, I'll get about 50 free Chupa Chups, no complaints here.

    • Brick50 on 28/02/2012 - 18:30

      72 to be exact

  • laser on 17/02/2012 - 22:20
    +1

    Telstra, you know what? I'll like you for free on the day talking to your overseas customer service doesn't make me want to pull my hair out.

  • TScott on 17/02/2012 - 22:39

    Wow I thought likes on FB were in-valuble…before…

  • daver on 17/02/2012 - 23:53
    +1

    worry less about face book telstra instead just focus on the broken copper..

  • rldowling03 on 18/02/2012 - 01:39

    Im not going to complain about a free voucher :) Thanks, never had a problem with you that wasnt resolved within a day

  • mxyzptik on 18/02/2012 - 21:02

    Is there an "I hate Telstra button"?

    In my experience Telstra has improved its practices and customer service over the last two years or so, under Government pressure - and it certainly needed to … but from time to time I am reminded it has a way to go in certain areas.

    Just on Friday they tried to charge me $1.75 to register my "dissatisfaction" as they put it - when I was looking for a refund for something they had done wrong!!!

    What other business tries to charge you for complaining about their mistake, as well as charging you for the mistake itself?!

    I like Telstra? An oxymoron surely.

    The more I think about it the more I want to neg this but its probably against the rules.

    • Tal_Shiar on 19/02/2012 - 02:56

      care to elaborate on that mistake?

      • mxyzptik on 19/02/2012 - 14:51

        Friday's mistake was small beer, but it's the principle, and previous notable mistakes have been outrageous - totalling over $12,000 on my family-of-four's account and the horrific thing is I don't even check my bills! I've even caught them hiding records! And EVERY time, after having had to waste time, and indeed involving the TIO, until they did the right thing, I've squeezed a huge credit out of them to rectify their overcharging. The credits are sufficient proof of their malpractices, which included charging nearly double the max rate for an Internet plan that didn't ever exist (for about 18 months, despite regular queries from me); overcharging a tel bill by $8,000, disconnecting it while I was overseas & refusing to reconnect it until it was paid!!!; and "perpetually" billing - their term for a disgraceful practice - a white pages entry that their own records showed we had cancelled, which one operator tried to cover up. Enough of me! :)

        Fridays mistakeS were re a call to 1234 seeking a tel number. The op couldn't find the # and when i told her it was on the internet she - erroneously - said they didn't use it. I thought that would be that - and that I would have to wear the charge ($1.75). BUT, having quicky found the # on the net, half an hour later I received an SMS with the same wrong number I told the op was nothing to do with the one I wanted. The new op said I would be also charged for the second call and it would cost me a further $1.75 to register my "dissatisfaction" let alone get a refund for the first call!

        • Tal_Shiar on 19/02/2012 - 15:35

          Thanks for the update

        • mxyzptik on 19/02/2012 - 22:57
          +3

          You're welcome.

          "Tal_Shiar" … sounds like saying "Telstra" when you're drunk.

          ;)

  • [Deactivated] on 18/02/2012 - 21:28

    The banks should do this.
    They are getting hammered on Facebook.

  • tammi n on 20/02/2012 - 14:01

    In the T&C it says you need to enter details after you like the FB page but I can't find the website to do that… Could someone please post the link?
    Cheers!

  • b2cbay on 23/02/2012 - 17:01

    telstra coming to ad here and claim "24x7 customer service", but they do NOT provide customer service and reply query/question at all!

  • onlyletters on 07/03/2012 - 23:42

    why isn't this on the first page?

    • scotty on 07/03/2012 - 23:47

      It was on the front page — like almost 3 weeks ago. Currently it's on page 13…

  • melmac77 on 16/03/2012 - 15:35

    Anybody got a voucher yet????

    • TScott on 16/03/2012 - 19:15

      Not yet =(

      • I-like-cheap on 18/03/2012 - 20:50
        +1

        They're apologising for the delay on their Facebook page.

  • TScott on 19/03/2012 - 17:00

    Mine just arrived. =)

  • Ughhh on 19/03/2012 - 17:42
    +1

    Just got an email with the code! Voucher expires in 30 days

  • melmac77 on 19/03/2012 - 18:42

    me too :)

  • h4lcyon on 19/03/2012 - 19:01

    Got mine too :)

    I chose the bigpond movies voucher - and just added it as credit to my account so it doesn't expire.

  • riley94 on 19/03/2012 - 21:14

    Got mine too. Shopping voucher. :)

    For those who also have one but don't know what to get, here's a bunch of makeup for under $10 with free delivery (I got 2 $5 items).
    http://shop.bigpond.com/ProductSearch.asp?Action=HeaderSearc…

    Or you could get a voucher for games or music if you're changed your mind

    http://shop.bigpond.com/Category.asp?CTID=34&Sort=1

  • Ughhh on 21/03/2012 - 19:53

    Any one know if they will be adding more cheap (<$10 free delivery stuff- mostly cosmetics) ?
    Seems like all the $3.50 L'Oreal lip gloss and $5 stuff are gone :(

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