How Are LG Dishwashers?

My current whirlpool dishwasher stopped working.
I was looking in Good Guys and noticed this LG dishwasher:
LG QuadWash Platinum Steel TrueSteam Dishwasher XD4B24PS
https://www.thegoodguys.com.au/lg-quadwash-platinum-steel-tr...

The Bosch ones in that range are the Made in Turkey ones (I believe series 4).

So How Are LG Dishwashers ? In terms of quality, long lasting and support ?

Comments

  • +1 vote

    Should be able to get series 6 in that range, though still made in Turkey I believe.

  • +1 vote

    Have a look at Bing Lee Melbourne
    for https://www.binglee.com.au/lg-xd4b24ps-xd-series-quadwash-di...
    $995 with a $100 Mastercard Gift Card by redemption and Free Delivery.
    https://www.binglee.com.au/redemptions/bonus-digital-pre-pai...

    • +1 vote

      thanks that's helpful

  • +1 vote

    Mine is about 6-7 years old now, still running great! I had only 1 issue which was during warranty period. It was making some grinding noise while in operation. Think it was the bearings but it was replaced for free. Repairs was done on site and was pretty quick, like 45 mins or so. Still runs very quiet. My only gripe is that the child lock function doesn't cover power button.

    •  

      who did the Repairs ? The Seller or someone from LG ?

      • +1 vote

        I rang LG and they arranged the tech to come in.

  •  

    Just grab a second hand one off FB marketplace. Cheaper and as reliable (provided you vet the seller).

    • +1 vote

      Second hand one as reliable?

      After the initial break in period, white goods just like cars or any mechanical part are more likely to fail as they get older.

  • +2 votes

    Don't have one so can't comment on it but their whitegoods warranty/customer service is pretty bad and they have little regard to customer satisfaction when it comes to it.

    My experience and 2c below:
    My LG refrigerator (bought 06/2018), a 4 door French with water dispenser, has had multiples issues in the last 6 months with the water dispenser intermittently not working.
    The warranty is 3 years so has recently lapsed but the issues below are what I experienced during it and I don't think its satisfactory for a major company.
    The general use of the fridge is minimal & is well cared for. There's only 3 of us and 2 are my older parents, so wear & tear considerations from large families/kids wouldn't apply.

    Had warranty technician called out twice, once to replace the dispenser (which meant replacing the whole door) and then the next time the motherboard of the fridge (determined that the dispenser fault lied in the board).

    I called up LG to ask what their remedy was given that both issues had arisen right before the warranty was about to lapse, and politely requested that an extension of the warranty be approved, given the issues (electrician quoted $1000 approx in parts for both jobs excl labour) are major and it would be unfair to let us go completely right after these issues were corrected.
    They straight up rejected my request (call centre in the Philippines) and wouldn't even allow me to apply for a formal application/speak to a manager. I then asked for those specific components (door w/ dispenser mechanism & motherboard) be covered for 3 years from the date of replacement (as per the regular fridge's new warranty) in case they went bad in the short-term and was met with ridicule. They wouldn't transfer me to a manager nor give me a email to send a warranty request to and just said that I shouldn't bother.

    Most other companies have a sense of maintaining customer satisfaction so they have repeat customers and would honour requests for goodwill in a similar scenario (net cost could be $0 if nothing goes wrong). I'm pretty pissed and will not be buying a LG whitegoods again, after this experience. Called NSW Fair Trading to explain and they agreed, but said that unless I make a formal application I couldn't proceed. They suggested that I let it go for now, but if the issues appears again and they deny any service then to get in touch and I'd have a decent chance of a full refund. They said I should already be eligible for a refund had I called before the fix was made, as I had waited over 4 weeks for the issue to be diagnosed and corrected.

    • +2 votes

      I totally agree and it marries to my experience with my washing machine. Don't expect any sort of resolution under the ACL unless you take them to court. Bunch of, well, I can't say. You let the machine get dusty so we're not covering you for the defective lid that rubbed on the machine and caused rust flakes. Don't buy.

      On the other hand, I had a Hisense fridge that was repaired twice because of freezing pipes leading to fridge not cooling. Third time before they even asked they said they would replace it with a new one. It's a bit of a design issue. Every six to 12 months I just turn it off, everything out of the freezer, lay down a towel and then put a big pot of hot water in the freezer and leave for half an hour. Works perfectly every time. Much easier than turning it off for a day to defrost.

      •  

        Oh yeah I have no trust in the ACL after buying a certain brand of car many years back (hence JDMcarfan username now).

        Used it as a threat against the Call Centre staff and they giggled and wrote me off. In my rage, I actually called up NSW Fair Trading (as they would make determinations using ACL) for advice as expected it was pretty generic. I had to pull their nails off to get the responses I did, and all of it was with a "we can't guarantee" disclaimer, but at least gave me an idea I was on the right path.

        I expect I'll be in contact with them if anything goes wrong, and really have no expectations, other than hopefully getting a free fix, if I do.
        I can't imagine someone who'd want to work there though, talk about irrelevant work.

  • +1 vote

    Recommend Miele dishwasher, ours going on our 9th year

  •  

    It still got affected by European standard, hence default setting tend to use less power and water trading off cleaning quality but you can override the settings to the point and it works better than European brand from there.

  • +1 vote

    I had an LG about 10 years ago. I had to replace the handle 3 times, but my now ex-wife (who I replaced once), would slam it shut and couldn't comprehend that misusing a device, causes it to fail.
    Of course I have to end up doing the dishes for 2-3 days waiting for the spare part, because she was so Fkn lazy.