I purchased a wireless router on Ebay, but its can reach less than 10% of speed its advertised. I want to return it but the postage is $18.90. I asked seller to pay for it but seller always come back with offer to partially refund and I can keep router or they asked me to do this and that which I have done, but there is no improvement in speed. This has been going on for nearly a month now.
I know the only way to ask Ebay to step in is "find the item in your Purchase History, Select See return details, Select Ask eBay to step in". But there is no "ask ebay to step in" after I select "see return details".
It seems really hard to ask Ebay to step in. What is your experience? Do you know any other way to contact Ebay? I am wondering if I should avoid Ebay in the future.