Who Provides The Invoice on Amazon AU

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Amazon AU

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  trex on 27/08/2021 - 00:36

  +4

  Sold by Brainwavz Audio AU

  Invoice should come from seller

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  bullying520 on 27/08/2021 - 00:48

  +1

  It is quite tricky, from my understanding, normally the platform (Amazon / ebay) will collect the proper GST, even though the seller is not based in AU. So I would say ask the invoice from Amazon. You purchased from Amazon and Amazon collected your GST, rather than the seller. And when you see the order details, Amazon should show the GST it collected, probably just print it out as the invoice if Amazon is not able to provide invoice. And ask your bookkeeper for the eligibility.

  • 

    foxmulder on 27/08/2021 - 08:33

    +1

    When the seller is AU based, Amazon does not collect GST from the sales. Some overseas seller shipped within Australia (or via FBA?) thus why Amazon does not collect either. Only if the seller shipped from overseas then Amazon usually collect GST on the seller behalf. If the case is the former, there is only order confirmation in your order page, you need to ask the seller to get tax invoice, provided seller is GST registered. If the case is the later, you will see tax invoice can be downloaded in order page.

    So far I know you only can claim GST credit if you have proper copy of tax invoice (order confirmation document from Amazon usually is not eligible).

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  kyle on 27/08/2021 - 07:02

  +6

  Just print the order if there's no invoice in the Amazon account. The company will still be able to claim it for tax, just not GST because there's no tax invoice.

  • 

    SBOB on 27/08/2021 - 07:29

    +3

    This is the right answer.
    Jumping through hoops trying to get an invoice isn't worth the hassle of the $2.70gst your company won't be able to claim :)

  • 

    dasher86 on 27/08/2021 - 10:52

    +1

    some companies will not allow employee claims without a tax invoice, regardless if the company can claim gst or no gst.

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  bluesky on 27/08/2021 - 19:39

  +1

  I have done this quite a few times with Amazon 3rd party sellers - to get the tax invoice, since they often think they could not provide this, and referred me to Amazon, etc. Even those who collect GST.

  I would first ask if they collect GST (unless they are a well-known retailer also selling via Amazon). If they do not collect GST, then I think the Amazon order summary, together with payment evidence is sufficient for claims.

  If they collect GST, then I would point to the fact that (a) they are obligated to provide a Tax Invoice, (b) Amazon expects them to do so. I would send them the 2 Amazon screenshots - (i) the one to request an invoice from the seller, and (ii) the page where you contact the seller with the list of topics - including to get an invoice.

  I would also explain to them that previous sellers I have dealt with were just as unaware of this, thinking it was Amazon's responsibility. And pointing out that the invoice they need to provide is just the normal invoice they would have provided, had they sold the item to a customer directly.

  This usually involved a few messages to and fro, but in the end, they have provided me the tax invoices.

  I think this is down to Amazon not providing proper training and info to the 3rd party sellers. Hopefully, after a few encounters with buyers who insist on the tax invoices, they would have learnt this, and future buyers will not have to go through this rigmarole.

  • 

    foxmulder on 27/08/2021 - 21:00

    +1

    I remember once there is this seller that I bought things regularly. Last year they provide tax invoices, then suddenly this year they did not response. They even have automated message that Amazon is the one provide tax invoice (yes, it's not true. Sellers are one that responsible for GST for the entire amount of the sales). Call the company directly and they seem to even have a department of accountant but they cannot do anything as that business on Amazon is separate division even they share the same ABN. I then contacted ATO which gives out special email to allow me to use Amazon order confirmations for tax credits for anything I bought from them. Thus I do not need to ask tax invoice anymore from this particular seller.

    Amazon can't also force the sellers who does not response nor do anything. I'm not that heartless to leave negative ratings for every single orders that they do not response for tax invoice after 28 days.

    Amazon should have seller profile as they did in USA perhaps with ABN information and whether the company is GST registered or not.

    • 

      bluesky on 27/08/2021 - 21:33

      +1

      Thanks for sharing your experience.

      but they cannot do anything as that business on Amazon is separate division even they share the same ABN

      Then, this division is not doing the right thing, and it was a lame excuse.
      The fact that they issued tax invoices before and then stopped suggests perhaps they were deliberately doing this to gain some advantage.

      You shouldn't have to contact ATO. Also, I am guessing this ATO email is specific to that particular seller? If it were me, I would stop buying from this seller. As a matter of fact, I include this reasoning to the sellers in a nice way - that I really wanted to be their continuing customer, but would not be able to do so if they could not provide tax invoices, since effectively the price to me is 10% more.

      Pretty sure the majority of them want to do the right thing, and just do not know they are responsible for issuing the tax invoice. But if not, hopefully, the thought of reduced future sales from those who require tax invoices will encourage their compliance.

      Amazon should have seller profile as they did in USA perhaps with ABN information and whether the company is GST registered or not.

      Yeah, I agree with this. Maybe enough of us giving this feedback could drive a change.