Hi there,
I'm currently on Aussie Broadband's NBN plan and am looking to change to Mate with their cheaper rate.
Would I need to first cancel my plan with Aussie Broadband and then register with Mate? Or can I register new plan with Mate and it'll automatically cancel my plan with Aussie Broadband?
Not sure which should be the first step I should be taking to change ISP. I guess main thing is to avoid no internet for days during the switch. Any advice would be much appreciated.
Thanks!
That only happens on nbn FTTP.
Do you really have NBN if its not FTTP?
I've never had anything else luckily
Never move :-)
It may depend on type of NBN you have. I have FTTP, and recently changed from Aussie Broadband to Origin Broadband.
Origin Broadband added their NBN on UNI-D port 2 on the NBN box, as i had the connection on UNI-D port 1. Once Origin Broadband's NBN connection was completed, i connected the modem to UNI-D port 2 and tested the connection. I then contacted Aussie Broadband and cancelled the NBN with them.
This is probably because FTTP allows multiple NBN connection through one NBN box. Anyway, its always good idea to contact your previous NBN provider and cancel it after the change.
Both times on FTTP, move from AussieBroadband to Super loop, and from Superloop to Exetel, they disconnect me from previous provider and connect me to the new one using the same UNI-D port. Dunno why
Did you specifically request the ISPs to takeover the same port?
Nope. Otherwise I would know why.
Previous churn they just activate on a new UNI-D port. Only recently they kept the same port.
@avoidfullprice: I guess it depends on the rep you get. Most times it goes on the new port since the ISP can see there already is an active connection.
I guess although NBN has been around for a while, its still relatively new, so some NBN providers processes the switch differently.
In anycase, as we occasionally see people realising they have been paying for their old NBN after the switch, i guess its always safe for us to confirm with the old provider and cancel them after switching.
How it works depends on what kind of nbn technology you have.
If you are on FTTP, then you can have both services active at once on multiple ports.
If you are on FTTN/FTTC/HFC, then only one connection is supported at once. Contact the new ISP, ask them to move you over and in doing so they will take over the nbn bit, which should trigger your old ISP to cancel your plan. It's still worth contacting your old ISP after to ensure they've cancelled your plan properly, but in terms of outage it should only be a few minutes at max. When I cut over from ABB to Superloop I was offline for about 20 seconds.
Sorry to bring up an old topic, did you have to give Aussie 30 days notice? Did they charge pro rata for the last month?
Thankyou
They charged me pro rata. However my understanding is nbn don't charge ISPs pro rata for the month, so you're better to do it towards the end of your billing period rather than the start. I had one ISP (I think superloop when I moved) tell me that they couldn't do it in the first few days of the month as they needed to recover at least what nbn charged them for the month.
Nah don't cancel Aussie BB first.
Thanks for your help!
If I am using Telstra Smart Modem Gen 2, how can I switch to SpinTel or Superloop?
(or is there any more cost effective provider?)
For SpinTel https://www.ozbargain.com.au/comment/10959312/redir
For Superloop just reboot the Telstra G2.
When I changed a while ago, the second ISP just went to the uni-d2(I think that's what it's called) the old ISP was still active on uni-d1 until I cancelled it