Telstra Day - Delivery Address Issue

bawawaw on 03/09/2021 - 16:59
Last edited 03/09/2021 - 17:59 by 2 other users

Making this thread for those who bought a device during Telstra Day but Telstra messed up their Delivery Address.
I'm seeing I'm not the only one having the issue.
Maybe we can help each other on what steps needed.

My issue:

Thursday:
Bought S21 here https://www.ozbargain.com.au/node/648279
- Address in MyTelstra is correct
- Delivery Address is correct upon submission of order
Dispatch email received showing that Delivery Address is missing my house number, only the street and suburb.
But Invoice in MyTelstra app showing the correct address

Friday:
Morning:
Contacted Telstra support about the discrepancy, but I was assured that the address is correct as it will follow the one in the Invoice.

Afternoon:
Received a text message that delivery failed
Contacted Telstra again and they confirmed that there's an issue in the delivery address, asked me to contact StarTrack
Contacted StarTrack and they confirmed that Telstra messed up. They cannot leave it to my nearest PO as there is no house number.
Contacted again Telstra and now they are saying that they cannot change the delivery address and they cannot resend the package
- They want me to place a new order instead but with current price (not Telstra Day price), then they will cancel the order.

TL;DR: Bought a phone during Telstra Day, Telstra (profanity) up.

Related Stores

Telstra

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  footywiz11 on 12/10/2021 - 21:51

  +1

  They tried to deliver it to the incorrect address again and gave them some grief after I called them again. Luckily Startrack left it at the post office and they let me have it as they know who I am even with the incorrect address.

  Given me a bad taste in my mouth after all of this, but at least I have my phone now.

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    drhip on 23/10/2021 - 12:07

    Wow you're lucky. I chat with the 5th expert and they still dont know where my phone is at the moment !!!

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  chilliBoy on 11/11/2021 - 07:05

  Good grief, I wish I had known about this discussion before I took the plunge!
  In my case, they put a completely wrong unit address on my order. I only realized this when I called Startrack after 5pm yesterday because I was sent an SMS saying it was "on its way" and it never arrived.
  I think my only course of action now, based on people's experience here, is to try to cancel my order and get a refund. Then I will try to get the same phone from elsewhere. Heck I think I should switch provider to Voda or Optus even. Getting an address wrong can lead to much bigger problems than a new phone not being delivered!

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