WOW Sight & Sound - Important Notice

Moots on 02/03/2012 - 21:51

So after wanting to claim a Gift Voucher I received for 1WOW to notice they no longer operate online. They have sold the company. If anyone has Gift Vouchers for 1WOW you may need to read-on:

Source: http://www.1wow.com.au/homeTemp.html
We advise that James Stewart, Stewart McCallum and Tim Michael of Ferrier Hodgson were appointed as Receivers and Managers of the Company on 27 February 2012.

The Receivers’ appointment follows the appointment of Gerry Collins and Matthew Joiner of PKF as Administrators.

For further information concerning the receivership process and Ferrier Hodgson, you may wish to visit our website at www.ferrierhodgson.com.
Continuing to trade

The Receivers are continuing to trade the business with the following changes.
Important changes to trading
Gift Vouchers

Gift vouchers will not be honoured by the Receivers.
The customer will have an unsecured claim for the value of the card.
Refer to the Giftcard FAQs
Or telephone 1300 WOW HELP
No new gift cards will be issued.

Extended warranties
No extended warranties will be sold.
WOW Plus
WOW Plus discount cards will be accepted on valid promotions and offers.
Exchanges
No exchanges can be allowed.
Refunds
No refunds can be allowed.
Deposits
No deposits on product can be accepted or refunded.
Faulty Stock
The customer should refer all issues with faulty stock to the manufacturer. >

General Discussion

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Comments

  • Davo1111 on 02/03/2012 - 22:22

    http://www.1wow.com.au/GiftcardFAQs.pdf

    form to claim the money back (?)

    • Daabido on 03/03/2012 - 00:31

      Claiming your money back and being an unsecured creditor are pretty distinct from each other.

      Depending on the debts of the company and the ability of the receivers to sell the business as an ongoing concern or to close the business and realise assets, you may get cents in the dollar up to your full amount.

      But usually in this kind of situation, if you got 10-20% back you would be doing well.

  • blitz on 03/03/2012 - 11:21

    The customer will have an unsecured claim for the value of the card.

    You will not see your money again, regardless of whether you are the holder of the gift certificate or the original purchaser.

  • ESEMCE on 03/03/2012 - 11:52
    +4

    Yet another example why Gift Vouchers are a crock…
    They're inferior to cash in every possible way anyway, this just makes them even worse.

    • blitz on 03/03/2012 - 14:00

      You are right. The problem is, a gift certificate is the most socially acceptable way to give cash. The number of times I've been burnt on gift certificates - just give me the money!! ಠ_ಠ

      • chase02 on 19/04/2012 - 18:39

        I looked at gift cards yesterday and am glad I decided to just give cash!

  • EvilTeddy on 16/04/2012 - 12:59

    I have a question… Extended warranties, I signed up for an extended warranty on a TV a couple of months back on a 40" Toshiba LCD. It came with a standard 2 year warranty and I paid for an extra 4 years of cover. If this warranty cannot be honoured, should I be contacting WoW for money back (if it's an option) or will it be honoured by a different company? Here's hoping it doesn't break down in the next 6 years!!

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