I have a Dell monitor with audio issues, covered under 'Basic' warranty with Advanced Exchange Service. I've gone through the onerous process of trouble shooting it via the WhatsApp support line bots/people.
They've agreed that it's faulty, but they 'appreciate my understanding but won't be able to arrange shipping until after the lockdown is over in your country'… which could be sometime in 2025.
I've heard such good things about Dell warranties, but this seems absurd.
I can't seem to find a specific warranty clause that states the turnaround times for this specific warranty type. Does anyone have any advice to get the claim escalated to a more useful part of the Dell support sausage factory?