Hi there, I cannot seem to get the NBN box connected to my new (moving into an existing) house - FTTC. I am in Minto NSW.
I have signed up to Belong NBN. They have sent me the NBN box and modem. I plugged the NBN box to two Phone connectors in my house (It is the old ones 605). It does not connect/ does not work for both.
Belong told me to call an electrician to update the outlet & fix the line.
I called an electrician who tested the line. There is no voltage. He checked the pit and confirmed there is a copper telephone line heading to my street. He is unable to activate the phone line. He cannot do anything else.
I let Belong know and they sent the same message again "Contact a local electrician to update the outlet and fix the line".
What should I do next?