Amazon AU Cancelled My RTX 3080 Order

Hi OZbargain fellows,

I bought an MSI 3080 for $1949 from Amazon AU couple days ago, today I received an email:

We're contacting you about order #503-6137768-3198xxx for the following item(s):

MSI nVidia GeForce RTX 3080 Ventus 3X 10GB OC Video Card 1740 MHz Boost

We're unable to fulfill your order for the item(s) listed above because they are no longer available from the supplier. As a result, we've had to cancel them from your order and your original payment method won't be charged for them.

We're sorry for any inconvenience or disappointment this may have caused.


After that I have a chat with customer service, they admit they have stock but they can not honor the price. Without any reasons.

The card they listing is also available with other seller: https://www.amazon.com.au/GeForce-RTXTM-3080-Ventus-10G/dp/B...

They offer me to reorder it with $2999.

So if this is allowed, my simply understanding is Amazon AU can do whatever they want to our order without any cost?

Note: I am not a miner, we all know 3080 FHR has better value than LHR ones.

Thanks

GY

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Comments

  • Was the $1949 listing shipped and sold by Amazon AU or a 3rd party seller?

      • +18

        That makes sense. Cheers

        • +3

          That's correct

        • Clear as mud, thanks.

  • Pricing error

    • $1949 3080 FHR is not really the cheapest right? Techfast not long ago has got $18xx ones.

  • +6

    Same happened to me - it's unfortunate but the one we ordered was sold by Amazon AU whereas the one in stock is a third party - Harris Technology so it's not actually the same seller and it makes sense Amazon can't control the third party's price.

      • +3

        Angry first. Ask questions later

        • +1

          If you're angry (whatever the situation is), go to accc first as they take a while to respond

          • @deashunb0i: The accc does not act against a business. They just record your issue(s).

  • +1

    We're unable to fulfill your order for the item(s) listed above because they are no longer available from the supplier. As a result, we've had to cancel them from your order and your original payment method won't be charged for them.

    No stock, what do you want them to do? Send you a brick instead?

    • As long as it plays Red Dead Redemption 2 at 4k, HDR, 120FPS and works with my 850w power supply, I'm fine with a brick.

    • Read again. They do have stock, they even offered to re-order at a higher cost, they just don't want to honour the agreed upon price.

      • 2 weeks later……..

        • What's your point?

          Bottom line: They sold it to him for an agreed upon price, they have the stock, the right thing to do is send the card.

  • +2

    After that I have a chat with customer service, they admit they have stock but they can not honor the price. Without any reasons.

    Usually they only have allocated a certain number of items for the special sale price. After it gets exhausted, they put it back to RRP and say it's in stock again. I don't think you have a case.

  • +1

    Sounds like they have stock at the supplier, not stock on hand, which is a very different thing. They've have to order it in but it would be at a different price to the stock they had.

    You ordered a thing, they didn't have it, they didn't charge you. Unfortunately consumer law doesn't cover "but I really wanted it cheap".

  • I feel for you bro. In terms of legality, I'm not too sure but many places have done this for other products too. At least they told you within a few days. In my case, they told me after 7months for my RTX3080: https://www.reddit.com/r/bapcsalesaustralia/comments/p24flr/...