Hey guys, so I just got my pay and was paying my bills using the IMB banking app. I made a bank transfer for the rent for $540 and saw my bank balance drop by over $1000. Looking at my accounts I saw it made two simultaneous payments of $540. This is not a mistake I can have made as each time I pay the rent I have to fill it out manually, it's not like you can accidentally click it twice or something.
I know it could be worse since presumably I'd just end up being a week ahead in rent, but I was relying on that pay for some other large payments that are due this week and it is a major inconvenience.
What are my rights in this situation? Is there any legislature that protects customers rights in this kind of situation? I mean, what if it had been a payment to someone other than my real estate?
The really odd thing is that right before this happened and when I first logged in it seemed to glitch and it showed someone else's bank accounts, all names and payments I didn't recognise. I reloaded the app and my accounts came up as normal, but then that happened.