Hisense Warranty - TV repair

watwatwat on 05/10/2021 - 13:34
Last edited 05/10/2021 - 16:01

I have a Hisense TV that is within warranty (just over 2 years old) and has been having some audio issues. I reported the issue and they came and replaced the main board but the problem was still there. If anything, it introduced a second problem that the menu is a bit laggy and the Youtube app freezes.

I reported the problem and after 2 weeks, they now want to come and pick the TV up and run tests on it. They said it could take a week to run tests on it to get it to fault or longer.

I will be without a TV for this time. Is this quite standard for TV repairs/is this a reasonable solution?

It will suck to be without a TV for this time due to no fault of my own but if this is considered reasonable then I will just need to wait and hope they actually fix it this time as it can be hard to reproduce due to sporadic symptoms.

When I originally reported the problem earlier on via their contact form, it would also seem that their contact form doesn't work. So I suppose that added on quite a bit of delay as I learnt the best way is to just call them.

Electrical & Electronics Hisense TV

Comments

  • Hybroid on 05/10/2021 - 13:35
    +11

    Yes.

  • AndyC1 on 05/10/2021 - 13:38

    Did you ask about a loan TV while yours is in for repairs?

    • watwatwat on 05/10/2021 - 13:39

      No. Is this a common practice?

      edit: I called and apparently this is not an option now but if I had requested it when I spoke to the guy 20 mins ago, it could have been.

      They didn't even ask me so this is not great service so far.

  • Presence on 05/10/2021 - 13:48
    +3

    One week is a very reasonable solution. You're lucky they are being so cooperative so far.

    • watwatwat on 05/10/2021 - 13:51

      It's already taken 2 weeks for them to come out again. So how long do you think it would be reasonable for you to be without a TV for, while it is being fixed? How many weeks? Genuine question.

  • tsunamisurfer on 05/10/2021 - 13:51

    The technicians need the unit to run tests on, possibly for many hours.

    Would you like them to camp at your house for a night or two instead?

    • watwatwat on 05/10/2021 - 13:54

      I am happy for them to take it but obviously it is not great to be without my product and wasting warranty time.

      It could be weeks or who knows how long.

      • pharkurnell on 05/10/2021 - 16:06

        It takes as long as it takes. Same as any repair issue on anything.

  • PensionerXXL on 05/10/2021 - 13:59
    -2

    OP - when they asked you if they can take the TV for a week to repair, did you say "can I please call you back, I really need to jump on OzB and ask the community what they think?"

    we really need an OzBusiness section to see the stupid sh!t people say to these companies

    "Hey my tv broke I want two replacements"
    "why two"
    "oh in case one of them break"

    • watwatwat on 05/10/2021 - 14:01
      +2

      And thankfully I did create this thread as it gave me the idea to ask about a temporary replacement, which wasn't offered to me before.

      I don't deal with TV warranties all the time so it is not something I am expert on.

  • Hithere on 05/10/2021 - 14:07
    +1

    Have you considered Freeview to stream live TV to your device OP?

    https://www.techguide.com.au/news/internet-news/freeview-lau…

    It's only for a week or so, and the FTA TV's not so great currently anyway.

  • JimB on 05/10/2021 - 15:25
    +1

    When I read the title, I thought Hisense wanted the OP to deliver the TV to their service centre.

    I'm sure the OP will survive without a TV for a week or two. It's not a fridge.

    • watwatwat on 05/10/2021 - 15:29
      +1

      Fair enough.

      It's also not the first time I've had issues with this TV. So yeah, I just want to be up to date on what I should be expecting.

      From reading threads on here, TV companies can try to refuse warranty or give a worse replacement and through these threads, it's become known that if you are knowledgeable about what to expect then you can negotiate a better outcome.

  • ShannonN on 05/10/2021 - 15:57

    its interesting, that even poor people like me have options, if you have a computer rather than use a phone to read ozB, then like me you can watch TV on your computer monitor by streaming the channels via 7, 9, 10, etc catch up Tv and select live . I do it if I'm in front of computer and don't want to fire up TV in lounge

    • pharkurnell on 05/10/2021 - 16:07
      +2

      by streaming the channels via 7, 9, 10

      Gee your cruel to OP….

  • solidussnake on 05/10/2021 - 16:15

    Yes it's pretty common some laptops can take 2-4 weeks before they're fixed or replaced. Unfortunately it is what it is !

  • JimmyF on 05/10/2021 - 17:18

    I will be without a TV for this time. Is this quite standard for TV repairs/is this a reasonable solution?

    Yes….

  • deme on 05/10/2021 - 17:22
    +1

    How is this reasonable, just send someone out and fix it and at worse order the parts then.

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