Hey guys,
submitted a claim for the samsung nvme steam redemption. Comments said BPC ebay was good to go, mine didnt work.
For anyone who did, what did you submit on their claims page?
Cheers.
edit: was waiting on rest of my parts to arrive, apparently the SN on the ssd itself is what is required, not the one on the box. That is probably the problem!
Yeah I read that comment, thats what I used. Still failed with ebay/bcp invoices, which is why I am asking what others screenshotted.
Did the people you bought it from advertise that it could be redeemed, or did you simply make the assumption? Only certain stock qualifies. If the retailer doesn't advertise it as eligible, you shouldn't assume it is.
Re the edit. They also wanted a photo of the item when I made my claim, so there's no point making a claim until it arrives.
few topics on this before, to claim the Samsung cash back or games etc it is the SN on the actual product, not on the box.
prevents people from claiming just by looking at the boxes numbers in stores
i put the sn on the actual product but it said invalid…any diea?
Some people successfully get this fixed by ringing or emailing Samsung, not much I can help soz
Is the promotion still on?
can redeem until 18 i think. purchase period ended
I had a similar case with Shopping Express, thought it was fine under KS, turns out it's not, here's the response from Samsung Support:
"
The retailer name on the invoice (Shopping Express) does not match the retailer name (K.S Technology) submitted on the Redemption Claim.
Shopping Express is not a participating retailer for this Promotion.
"
I'm having so much trouble with this promotion as well. I bought from the Good Guys but Samsung refuses to process my claim - the automated message keeps saying my proof of purchase is not valid, have tried the paper tax receipt, online receipt and PayPal receipt, all no good.
Emailing the help address was not useful.
Definitely one of the most frustrating online claim processes I've experienced - not cool Samsung :/