Just throwing it out there to see if anyone else has come across this.
'ol mate has a bigpond email account and every month since April this year the password has stopped working. This means time spent with their online chat service to reset the PW to get email working again.
I asked the operator why this keeps happening and they replied.
"To prevent from spoofing, when we detect any malicious server incoming and to secure the account, the automated system works and to prevent this is done. Any inconvenience is regretted."
I also asked how we can stop this in the future and the reply was "To stop this, it is very mandatory to have virus scanned regularly, So the spam and malicious mail will be corrupted. This prevents from password reset.
There is another factor, you might logged into multiple device and once the password was resettled, you would have forget to relogin on the other device, so that could be possible reason to reset the password."
He uses Kaspersky and does not use this account on any other devices.
The reply was "That's perfect. So you can able to scan regularly and keep protected. Is there anything else that I may assist with you today?"
Have any of you guys had this problem and can think of a solution?