ShopBack - Unable to Select Payment Methods

Anyone able to select their credit card for payment methods

i tried purchasing kogan gift cards, after tap on "select payment" the list of payment methods come up, but the Credit card is grey out. so is the done button, you can't tap on it.

i try purchase amazon gift cards, same issue, wonder if anyone also experience the same issue? i have Master Card added.

Related Stores

ShopBack AU
ShopBack AU
Third-Party

Comments

  • same, happened for me too. also mastercard used.

  • Update APP?

  • same. asking customer service already.

  • Any solution as me too?

    • I deleted and reinstalled app, no good still.

  • This is happening to me too. I am trying to pay with a Mastercard that I’ve used successfully multiple times before. Uninstalled and reinstalled and it didn’t work. Deleted all payment methods and added one back, still didn’t work. Lodged a support ticket and will see how it goes.

  • +1

    Hi everyone, I apologise for not responding sooner.

    Thanks for bringing this bug to our attention!
    Our team have put out a fix overnight and the issue appears to be resolved.
    If it persists for you, please reach out to me so we can have a look.

    Cheers!

    • Thank you it is fixed for me :)

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