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45% off Coffee Beans, Decaf and T-Shirts + Delivery ($0 with $100 Spend) @ Undercover Roasters

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45% off Coffee Beans, Decaf and T-Shirts + Delivery ($0 with $100 Spend) @ Undercover Roasters
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Associatedundercoverroasters on 25/11/2021 - 15:18 undercoverroasters.com.au (296 clicks)
Last edited 25/11/2021 - 15:21 by 1 other user
BLACKFRIDAY

Hey OzBargain fam,

Black Friday is here! To celebrate our decaf & blend beans and T-shirts are 45% off.* Be quick this sale is 24 hours only! From Midnight 25/11 to Midnight 26/11

Use code: BLACKFRIDAY

Products included in the sale are:
-Any of our Punny T-shirts
-WHT blend
-BLK blend
-DRK blend
-Decaf
*1kg whole bean bags only!

Our normal shipping costs will apply:
$7.5 under $50
$5 between $50-$99
FREE over $100
As always (thanks to COVID) there are unavoidable delivery delays across all courier networks.

Please be aware we will not be doing ANY delayed shipping or splitting of orders for this sale. This is to ensure we can send you your goodies as quickly as possible.

Thanks, guys + please comment with any questions/concerns and we will try to get back to you ASAP! If you have any additional issues/ concerns or problems with your orders please contact us via email at [email protected]

This is part of Black Friday / Cyber Monday deals for 2021
Groceries Black Friday Coffee Coffee Beans Decaffeinated Coffee T-Shirt

Related Stores

Undercover Roasters
Undercover Roasters

closed Comments

  • lostincanberra on 25/11/2021 - 15:51

    grump/

    Well, I've always found your website to be a triumph of design over functionality. But you've outdone yourselves this time.

    IMHO - crap.

    Do you want to sell coffee or not? You've just substantially increased the risk that people (ie. me!) will order the wrong thing.

    I nearly order BLK espresso (or about the 3rd or 4th page of coffees, WTF) and only found the whole beans using search! Useless.

    If you spent more effort on getting orders out correctly and timed as requested - and less on a pretentious, non-intuitive website, I (for one) would be most gratified.

    /grump

    A pity - your BLK is well regarded here for flat whites & 3/4 flat whites

    • Associatedundercoverroasters @ Undercover Roasters on 26/11/2021 - 08:43
      +1

      Hi there,
      Thank you for taking the time to share your feedback with us, we're taking this on board and always working to improve our functionality and customer experience. We've made our Black Friday sale as easy as possible to shop but we are more than happy to help you out to get your order done, dusted and on its way to you!

      • lostincanberra on 27/11/2021 - 12:51

        I got there in the end - but it should have been more straightforward.

  • kati on 25/11/2021 - 15:51
    +2

    Hi rep, on your home page, underneath the UCR app banner, all the links for "SHOP BLK, SHOP WHT, SHOP DECAF" lead to 404 errors

    • lostincanberra on 25/11/2021 - 15:54

      Oh, It's even worse now!

    • Associatedundercoverroasters @ Undercover Roasters on 26/11/2021 - 07:51

      Hi there,
      Thank you for letting us know. We are in the process of rectifying this issue. Our apologies for any inconvenience caused.

  • MS Chris on 25/11/2021 - 15:55
    +1

    Pretty poor service and timing to get beans out in the last deal. See https://www.ozbargain.com.au/node/657954

  • Associatedundercoverroasters @ Undercover Roasters on 26/11/2021 - 07:52

    Hi Chris, we are sorry that you are disappointed with us on this occasion - during peak sale times we do experience an increased demand and we do our best to always promptly reply to our customer enquiries.
    In regards to your order, we have specific roast dates and send orders with requested dates as best we can - please note AusPost are currently experiencing delays so we appreciate your understanding if your order takes a couple more days to arrive.

    • serpserpserp on 26/11/2021 - 08:37
      +1

      It took a couple of weeks for a lot of people in Vic last time around and there was no updates or anything. I think that is what people were most annoyed about, the lack of communication.

      • Associatedundercoverroasters @ Undercover Roasters on 26/11/2021 - 08:53

        Hi there,
        As mentioned above, AusPost are currently experiencing delays, so this time around we've made it super easy by removing delayed and split shipping to make sure your coffee gets to you as soon as possible.
        If you have any questions regarding your order you can get in touch with us via [email protected]

        • serpserpserp on 26/11/2021 - 09:04

          No problems. Delay and split shipping weren't the problems last time. But glad to hear you are making improvements all the time. I'll give you another go and see how it pans out

          • Slave1 on 26/11/2021 - 13:07
            +1

            @serpserpserp: Agree, I’ll be giving them another go but the lack of communication certainly left a bad taste when it was my first time dealing with them, even after sending them an email. Hope there’s a little improvement this time around.

    • MS Chris on 26/11/2021 - 15:26
      +1

      As mentioned by others the problems were:
      - you didn't send out beans on the dates that were requested
      - some people reported receiving beans with old roast dates (up to 1 week prior to dispatch)
      - no response to emails or contact form enquiries on your website
      - no response in the last deal page on this forum when people raised issues.

      So nothing to do with Australia post delays.

      • Associatedundercoverroasters @ Undercover Roasters on 26/11/2021 - 15:43
        -1

        Hi Chris,
        Thank you for your feedback, here at UCR we take feedback seriously and are always looking to improve our service and coffee.

        With that being said, as we are a small roastery we do not roast every day and we have specific roasting days and packaging days to fulfil both retail and wholesale orders, as such we can not always ship on exact days requested. However, we do try our utmost to do so within reason.

        Secondly, we roast our coffee as fresh as possible and do our best to send it out straight away. As a coffee lover, you must know that fresh coffee typically lasts 3-4 weeks and is often best 5-7 days after roasting. If customers have had issues with roasting dates, they should email our customer service staff as we will do our best to replace outdated beans.

        Based on valuable feedback like yours, we have put in new measures to make our services better including more communications staff to help with customer enquiries, new shipping processes and measures to meet customer satisfaction.

        Again we are truly sorry that you were disappointed with your previous experience with us but we really appreciate the feedback. And we hope you give us another shot in the future.

  • jackyli1204 on 26/11/2021 - 16:36
    +1

    Seriously the website is crap… Page 4 for whole BLK beans, come on…

    • Associatedundercoverroasters @ Undercover Roasters on 26/11/2021 - 17:45

      Thanks for your feedback! We are always looking to make improvements to our website.

  • Associatedundercoverroasters @ Undercover Roasters on 01/12/2021 - 08:17

    Hi, OzBargain fam,
    We have packed all your orders and are in the process of sending them out to you now. We thank you for all the helpful feedback that you have given, we are taking it all on board.

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