Last week I bought a Dell XPS 15 (9510), and since using it a few times it's been running quite hot, and the fans kick in making it loud. I've also caught it making sounds while the lid is closed, meaning it's turning on while "asleep". Additionally, the microphone and camera are really bad quality for a ~$3,000 laptop.
Due to this, I'm not happy with the laptop and would like to return it.
I've spoken to Dell support and they did some tests and said all of these things are "as intended", and not a hardware issue. They also said if I return it I may need to pay a 15% restocking fee, which means I'm paying ~$450 for a laptop that I've had for a few days.
I find it's a tricky situation, as I had no idea the fans were this loud or it ran this warm just from doing basic tasks such as browsing the internet. I haven't done any GPU-intensive tasks such as gaming or video editing. Along with testing the microphone/camera, knowing how these features are isn't possible until you've actually used it.
Is there any way I can get this returned without paying this fee?