New Case Sent The Wrong Item and Will Not Exchange for Correct Item without Me Paying Return Costs

munsie99 on 13/12/2021 - 06:42
Last edited 13/12/2021 - 08:41 by 1 other user

I purchased a USB charger from New Case, carefully selecting the one I wanted as the orientation of the power point pins was important to me. My power point is very close to the floor, so went with NewCase as their photo showed how I wanted it. I did not receive the one I ordered, the one I received will not fit as pins are 180 degrees opposite.

I'll give an example to explain the problem.

Lets say I have a very small garage so I research a suitable car, I'll go with a good Aussie brand, a Ford Festiva. I agree to pay the asking price that includes delivery. The car is a good fit for my garage so go with it, as anything bigger will not fit.

On the day the car arrives it's a Ford F150, way too big to fit in the garage, will not fit no matter what.

I approach the seller and they say I have to pay return cost if I want a refund. We discuss via email where I offer various ways where I can receive what I ordered and they keep the sale, No Go.

I'm aware of the ACL although it is vague on return costs, surely when the product is wrongly advertised they are responsible.

Should I have to pay return or not?

Electrical & Electronics

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Comments

  • FizzBalls on 13/12/2021 - 06:44
    +10

    Keep the F150 and park on the driveway.

  • garetz on 13/12/2021 - 07:08
    +11

    it is their mistake, so they should bear the cost of the return.

  • a20c87 on 13/12/2021 - 07:09
    +5

    I had a look on their website and found this:

    If the return is the result of our error we will post the correct item for free and the customer may not be required to return the item depending on the value. The customer must provide photographic evidence of the incorrect item being sent. For items of high value we will be responsible for return shipping.

    https://www.newcase.com.au/shipping-returns/

    It sounds like they should send the charger you ordered, but you might need to return the incorrect charger. I'd like to personally think you wouldn't need to return something so cheap and it was them who mistakenly sent you the wrong charger.

    • Muzeeb on 13/12/2021 - 07:39
      +5

      If the F150 is the result of our error we will post the Festiva for free and the customer may not be required to return the F150 depending on the value. The customer must provide photographic evidence of the F150 being sent. For items of high value we will be responsible for return shipping.

      FTFY

    • Domingo on 13/12/2021 - 09:07
      +2

      For OP's situation, I interpret their policy as:

      If the return is the result of our error we will post the correct item for free

      They will send you the correct charger at their expense.

      and the customer may not be required to return the item depending on the value.

      OP hasn't linked the charger, but if it is below the line on their 'low value/high value' threshold (assuming it's in the realms of $15-20) then OP is not required to return it. Makes sense as return costs are probably materially similar to item value.

      The customer must provide photographic evidence of the incorrect item being sent.

      Newcase don't seem to be challenging that they sent the wrong thing, according to OP, so this seems fine

      For items of high value we will be responsible for return shipping.

      Their policy is that if the item is above the low value/high value threshold, they'll pay for it to be returned so they can sell it again to make money.

      Of course Nicecase may choose to be difficult, but I feel that is a fair interpretation of their policy. Nowhere does it say you would ever pay return shipping - just that you get to keep it if it's cheap, or they'll pay for the return if it's expensive. Perhaps there is a middle price band, but it isn't explicitly mentioned.

      However on a separate note without being linked to the item, it's hard to tell. Perhaps it is a Chinese plug vs an AU one and the error sits with the OP rather than Nicecase. That could be a reason for them to request return shipping as they see it as a change of mind/purchaser's error rather than their error.

  • Hybroid on 13/12/2021 - 07:25
    +20

    Seriously weird & pointless Ford analogy.

    What's the link to the item in question? Sounds like you based a purchase on a stock image.

  • Muzeeb on 13/12/2021 - 07:28
    +3

    I see the mistake here. Your research methods are poor.

    so I research a suitable car, I'll go with a good Aussie brand, a Ford Festiva.

    Ford is American.
    Festiva was manufactured in South Korea and, especially the second generation, were some of the worst cars ever built and to grace our shores.

    • pegaxs on 13/12/2021 - 09:36
      +2

      Not to mention that the Festiva hasn't been made since about 2002…

      And weirdly enough, if most people got an F150 over a Festiva, most would keep the F150.

  • mapax on 13/12/2021 - 07:31
    +3

    F150 is unironically far better than a festiva.

    • Muzeeb on 13/12/2021 - 07:48

      Agree. Perfect case of keeping your mouth shut and hoping they don't discover their mistake come stocktake time. I would then be researching adverse possession and how it could relate to cars.

      • mapax on 13/12/2021 - 08:07
        +1

        You have already contacted Ford and they don’t want it back. No need to worry about adverse possession, the F150 is legally yours.

  • El cheepo on 13/12/2021 - 07:34
    +10

    Time to move house to fit your new usb charger and f150

  • Muzeeb on 13/12/2021 - 07:41
    +3

    Is it just me or is this post going to be the ozbargain meme of 2022?

  • iamherenow on 13/12/2021 - 07:43
    +5

    Chinese plug is ours upside down. photo will show in plugged into Chinese outlet. So in Aus it will mount 180 degrees different - like you found.

    • Baysew on 13/12/2021 - 12:28

      Best to hang on to it, could be very useful in the future

  • [Deactivated] on 13/12/2021 - 08:38
    +2

    Link the item

  • Hithere on 13/12/2021 - 09:18
    +6

    If I had a Ford F150 given to me and it didn't fit in my garage I'd be building a bigger garage or renting one.

    You lost credibility with that pointless analogy OP.

  • SF3 on 13/12/2021 - 09:25
    +1

    I would sell the Ford F150 and buy a Festiva, remaining money is profit. win-win.

  • 87percent on 13/12/2021 - 09:31
    +2

    if you paid via PayPal, just return it and get a refund for the shipping

  • Baysew on 13/12/2021 - 09:32
    +7

    You wouldn't download a car.

  • pegaxs on 13/12/2021 - 09:44
    +1

    Silly analogy is silly. It seems a better analogy would be;

    I wanted a Ford Festiva where all the doors were on the right side of the car, but they sent me one with the doors on the left

    • websterp on 13/12/2021 - 09:53
      +2

      Or I bought a RHD Festiva but they sent me a LHD

  • moo on 13/12/2021 - 09:54

    On the day the car arrives it's a Ford F150, way too big to fit in the garage, will not fit no matter what.

    The solution is simple. This creates an opportunity justify buying a new house with an even bigger garage. When you're given lemons…make lemonade!

  • Richardc on 13/12/2021 - 10:06

    If up side down , looks like you got a Chinese standard plug.

  • Drakesy on 13/12/2021 - 13:37

    Yeah, there's no way you're liable for shipping.
    Tell em to get (profanity).

  • notfrodo on 13/12/2021 - 14:17
    +1

    /r/unnecessaryanalogy

  • AndyC1 on 13/12/2021 - 14:42

    Do you have comprehensive insurance for the F150? If yes then your covered for the crash.

  • DoctorCalculon on 13/12/2021 - 19:36

    That analogy was completely unnecessary, and over dramatized - suitable only if your audience was OzIdiots.

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