I originally had international return flights booked going to Japan for December 20th but they were cancelled by the airline a few weeks ago. The entire booking made in the same transaction included flying from Melbourne to Sydney and then Japan and vice versa. I tried to call them last night and gave up after waiting over 4 hours on the phone.
This morning I received a new email saying they had rebooked my flights as a Melbourne to Sydney trip…… with the Japan leg completely removed. Why would they book me for a trip I never planned? This seems super dodgy as possible against consumer law. Not only that but I have received no information about a refund at all for the Japan part of the trip. I know under consumer law I am entitled to a refund for the entire journey.
Extremely angry and frustrated at having to deal with this. They are using dodgy tactics to hold on to my money and prevent me from getting a refund. Waiting for hours upon hours on hold with no response on the telephone.
Has anyone else experienced the same issue? Is there a regulatory body I can make a complaint to?