Who Owns The OptiComm Fibre ONU in Your Garage?

bondi on 17/12/2021 - 17:14
Last edited 17/12/2021 - 17:40 by 1 other user

I have internet setting up issue and need to go into settings of fibre ONU in my garage. But I was told it is not belongs to me. So what about I paid the house builder for building the house and spent $330 for one time connection fee with OptiComm. Now I could not even reset the fibre ONU.

Quote from ISP

Furthermore as discussed we can not login to the ONU which is property of wholesaler.

We do not have control over the wholesaler equipment and they will not allow you to login in there equipment.

Is this right? What about my internet service then.

Internet Broadband Opticomm

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Comments

  • apsilon on 17/12/2021 - 17:18
    +3

    A pic would help ensure we're talking about the right thing but it's almost certainly the NBN equipment and you've got zero chance of changing it's settings nor should you need to. What's the issue and what do you think you need to change?

    • Jolakot on 17/12/2021 - 17:33
      +4

      0% chance it's NBN equipment, they're with OptiComm…

      • apsilon on 17/12/2021 - 18:01
        +1

        Yeah I read over that. Different owner, same results.

    • Twix on 17/12/2021 - 17:37

      OptiComm and nbn are two different broadband wholesalers. You are right in that nothing gets changed on the OptiComm fibre ONU.

  • Twix on 17/12/2021 - 17:35

    The fibre Optical Network Unit belongs to the OptiComm and not the owner. You can't login to the OptiComm ONU and there is no need. All the OptiComm ONU does is convert fibre to ethernet. All the ISP configuration is done on your router. What problem are you having?

    • AndyC1 on 17/12/2021 - 20:25

      Not quite right there is a bit more to it than that.

      • Twix on 17/12/2021 - 20:38

        If you are talking about the ONU yeah there is more to it. I was trying to put it in laymans terms.

  • Muzeeb on 17/12/2021 - 17:37

    I put the op in Google translator and it also had no idea what this is about.

    I'm guessing op needs to adjust settings of a wireless router or similar which will be in the house somewhere.

  • trex on 17/12/2021 - 17:42
    +2

    The fee you paid is a connection fee, not to purchase the fibre box. Equipment still belongs to OptiComm. It's like Foxtel, you pay an installation fee but the dish and box belongs to Foxtel.

    As Twix replied above, there should be no configuration on the fibre box, it is all done on your router.

  • bigballerbrand on 17/12/2021 - 17:54

    To piggy back on this post

    What router/modem should I buy for my opticomm service. I need something fast and reliable because I'll have smart devices connected to it.

    Or are they all the same?

    • meowsers on 17/12/2021 - 17:55
      +3

      How long is a piece of string? What's right for you may not be good for others.

      There are things to consider like mesh or not, your house configuration etc.

      • bigballerbrand on 17/12/2021 - 19:24

        im talking about the router/modem. not the actual plan or equipment.

        surely something good for me will be good for anyone, like a good washing machine is good at washing clothes?

    • Kendrite13 on 17/12/2021 - 20:10

      I just connected a Goole Nest WiFi when I moved into our new Opticom house yesterday.

      Only been 24 hours but hasn't missed a beat.

  • meowsers on 17/12/2021 - 17:55
    +2

    You will only need to configure your router.

    If there are issues with the ONU (which i doubt as it's a new build and it would have been provisioned) you'll need to lodge a repair/trouble ticket.

    • bondi on 17/12/2021 - 21:09

      Thank you. I might have to take it up with OptiComm.
      I remembered the reps from ISP once said, if the setting for speed is not up to the set limit after work done on the router, they will request cable company to check the connectivity for the house and do sort of resetting.

  • Jolakot on 17/12/2021 - 18:11
    +1

    OptiComm owns the Termination Point (thing on the wall) and the Optical Network Terminal/Unit (black box plugged into the Termination Point). You didn't pay for these, just the labor costs for the technician setting up the cabling and the pit so you're physically connected to the network

    This should be plug-and-play, there isn't much that can go wrong with them unless the physical connection is damaged

    Likely you need to configure your own router/modem, which plugs into the Optical Network Terminal/unit and provides you with WiFi

  • AndyC1 on 17/12/2021 - 20:27

    Speak to your ISP about what the problem is, not what you want to do as they can help you.

  • bondi on 17/12/2021 - 20:59

    Thank you for all people that replied on the matter.
    It is not what I want to. I am currently setting OpenVPN on my Synology NAS. I had hips troubles doing port forwarding to open UDP port1194 both on my wifi router and NAS. The open ports testing always not connected. So after consult with tech in Synology, confirmed I actually did right and UDP 1194 were opened on both NAS and wifi router. Though the connection between two devices is still down. It ends up the wifi router has received DHCP behind the fibre modem, static ip that shown on the wifi router externally is actually still internal ip, can’t be seen from www internet. What ever I have done on router and NAS is useless. Because the outsider world would handshake with this fibre modem first then pass the signals and find the local wifi router then NAS…. So they want me to do the setting in this fibre modem, port forwarding and also set in bridge mode. What do I do if I am blocked out of this fibre modem. from wifi router down, all sat and need set fibre modem the same setting now. Yes, I heard people said you don’t need to touch the fibre modem, what you need to do is all on the wifi router. Believe me for this project, I have used three different brands if wifi router and result came the same, at last, I bought a Synology RT 2600ac wifi router, thought it maybe the compatibility issue for not using same brand of their product. Only find out the problem started at the entrance fibre modem, all these wifi router are seen as internal network which can’t not be directly find from www.

    • meowsers on 17/12/2021 - 21:19
      +2

      It's not a modem. It's an ONT. There is nothing configurable from your end.

      All ports are open unless your ISP is blocking something on their end. All of their equipment operates on the physical layer. (from your equipment's perspective anyways)

      Plug the synology directly into the ONT. See if it works then. Or better yet use a LTE dongle and try that way. take it to a friend's house with NBN or another provider.

      • bondi on 18/12/2021 - 08:21

        Thanks for suggestion.
        The Synology RT2600ac currently is behind the Fibre modem directly.

        but plugged into this way:
        Fibre modem RJ45 lan1- Wall socket Rj45 1Floor- wall socket RJ45 2Floor- Synology RT2600ac fat wan port - Synology NAS lan1.

        From my mobile software testing ports forwarding are all succeed UDP1194 on the router and nas. I will try your way to take the Synology router &nas into the garage and directly connect to the fibre modem and to see, it is to allow the avoiding of cabling in the wall to 2FL.
        Meantime I have set the router in bridge mode, will see if it could be seen by www. If successful it would approve there is no setting in fibre modem, it just a transmission device and take all in and send all out.
        I found the internet speed had dramatically dropped after I convert the normal wifi router mode to bridging mode for internet connection type.

        • Twix on 18/12/2021 - 09:40

          Turn off bridge mode and change the router back to the default normal router option.

        • meowsers on 18/12/2021 - 10:56

          This will only work btw if your provider uses DHCP to assign addresses and also it is very insecure so just be wary.

          • bondi on 18/12/2021 - 20:13

            @meowsers: I have played the Synology router all afternoon. Plugged it directs to the fibre modem and plugged the Synology NAS into the router. The way did not work. Had trouble finding out the IP for the router and finally when I found it, the router would not allow me to do port forwarding at all. Realized under the bridge mode, a router acts as a bridge to transmit all flows in and out. So the port forwarding is irrelevant. When I tried to do port forwarding from the Synology NAS platform, it could not find it and recognized its own brand router. Ask me to do it manually from the router setup platform. Had to give up. I will switch back to normal wifi router mode tomorrow and start to try again under the DHCP method. Security is the last thing I would think right now need to get Open VPN working. What about renting a permanent IP address for a year? That would solve the ping problem from www internet? Thanks!

            • Twix on 18/12/2021 - 23:04

              @bondi: The Synology router needs to be in the default normal router option. You can request a static IP from your ISP.

    • Twix on 17/12/2021 - 21:47

      There is no port forwarding or bridging to be done by the fibre ONT. Port forwarding is done by the router. There is nothing wrong with any of the three routers. I reckon your ISP is using Carrier Grade NAT and that is why you can't port forwarding working. Who are you with?

      • bondi on 18/12/2021 - 08:35

        I see. All these routers are compatible with the Synology specification requirements, though I still went along and bought Synology RT2600ac, just to make sure. Results came back still the same - no connection. I am with fuzenet and on a 1000Mbps/50Mbps plan. By speaking to their second level support technician like you said no work to be done on won't, when I asked how my rt2600 router could be pinged from www, he said to try to change the current DHCP dynamic method to PPPoE, when I asked if the internet speed would drop or not…he is not sure.

        • Twix on 18/12/2021 - 09:37

          You don't need to use a Synology NAS and Synology router together to make it work. The Synology RT2600ac is a good product though. Changing from DHCP to PPPoE will disconnect your internet. Ask Fuzenet if they use Carrier Grade NAT. Have you tried another ISP?

          • bondi on 18/12/2021 - 19:57

            @Twix: I will ask Fuzenet again to see if they do. I was speaking to a tier 2 technician, he did not have many ideas for this situation. Suggested turn back to PPPoE shown he knew very a little.
            Unfortunately fuzenet is the fastest speed plan provider that I could find in the market. Service is terrible, you often wait on the phone and listen to music for at least 40mins, then the tier1 guy couldn't give you answer, then pass on tier 2, there is another 30mins wait adding up. Other ISP is not much better than this, used Exetel and the internet speed plan is only half of what is mine now.

    • AndyC1 on 17/12/2021 - 22:28

      Google CGNAT and read.

      • bondi on 18/12/2021 - 19:57

        OK.will read

  • Godric on 17/12/2021 - 22:06

    I have an ONT in the garage, connecting to my modem/router which then hooks up to my eth patches, anyone know how I can move the router/modem out into another room while still hooked to all eth patches

    • Twix on 17/12/2021 - 22:26

      Get in touch with a registered cabler to sort out the ethernet wiring.

    • meowsers on 18/12/2021 - 10:57

      If you are just looking to expand your wifi range perhaps a mesh system can take care of those needs without moving all your cables, and at a much lower expense.

  • Super8Tab on 18/12/2021 - 21:00

    Looks like the CGNAT is the issue here. I have a very similar problem with opticomm, getting double nat and strict type preventing me from Match Making on Xbox. I tried every possible fix under the sun but can't fix it: reserved the IP address from the DHCP server, trying to port forward or even DMZ the xbox from the router & it doesn't same to make any difference.

    Thanks for this thread, great info here and everyone is helpful! Will be calling my provider (UNITI) to see if CGNAT can be disabled from their side and update back.

    • bondi on 21/12/2021 - 11:18

      Yes. It is right, everyone here is trying to help. I am very grateful to put up this post and getting my issue solved.

      For the gaming port forwarding, you might try the software called PF Utility, software has hundreds games that is listed and could do the auto PF for you. It is about $55 Oz dollar after conversion from USD.

  • bondi on 21/12/2021 - 11:24
    +1

    As everyone predicted and telling, my ISP provider Fuzenet had been using CGNAT on default. So I had paid extra $10 monthly to get static IP from them and changed back to PPPoE type of connection as speak. Said this would fixed the problem once for all. Everyone could type in this static IP address on the web anywhere in world and directly be connected back to my wifi router. So no need to do any settings in the fibre modem, not at all.
    I got my static IP by email last night, but still does not work. Rang them this morning and was told the system still yet to identify my router with this given IP, they still need to do some work on it and get back to me once it is done. I will implement Open VPN setup on my NAS once work had been finished by ISP. See the light in the tunnel, Thank you everyone who commented on this issue, really had made many progresses to the end.

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