PetCulture Sent Wrong Quantity Due to Website Error

blahhhhh on 30/01/2022 - 10:44

I made a purchase for 160 dog poop bags according to the dropdown selection on the website but when I received my order, there were only 10 bag.

PetCulture said their website was set up incorrectly and are fixing it, meanwhile giving a 50% refund.

I'm not happy as I only received 10/160 bags I expected which is a lot less than 50%.

What would be a fair remedy in this situation?

You can still see the item on their website here, displaying 160 bags:
https://www.petculture.com.au/products/rufus-coco-do-good-po…

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Comments

  • jjjaar on 30/01/2022 - 10:46

    But you received the holder?

    • blahhhhh on 30/01/2022 - 10:48

      Right. I didn't need the holder though. Was purchasing for the bags.

      • jjjaar on 30/01/2022 - 10:59

        But the holder was part of the purchase? And cost price is probably higher for the holder than the bags, hence only 50% off, as you still have the holder.

        As others have said, request a full refund and return the whole thing as you didn’t get what you paid for.

        • brad1-8tsi on 30/01/2022 - 11:49

          If it was a huge issue they would have taken down that page once they saw the error. They haven't and should honour the offer.

          • Settero on 30/01/2022 - 11:56

            @brad1-8tsi: It's sold out , they don't need to take it down no one can buy it, they should correct it if and when they restock/resell the item.

            OP should get a refund if not happy with their offer as product not as described, some people would be happy with the 50percent off and less bags , others like OP may not.

  • AusNugz on 30/01/2022 - 10:50
    +3

    Return all and get a full refund if you aren’t happy.
    Only some places like Amazon will go above and beyond to keep you happy.

  • Hybroid on 30/01/2022 - 10:53
    +4

    What would be a fair remedy in this situation?

    Return and get your money back. Did you really need to ask this question?

  • bobbified on 30/01/2022 - 10:55
    +1

    What would be a fair remedy in this situation?

    Mistakes happen - Ask for a refund if you're not happy with the offer.

    Having said that, that holder is about $10 everywhere else, so getting a 50% refund and keeping the product is a pretty good deal. You can buy a 4-roll bag refill at Woolies for $6, taking the total to less than $11.

  • AndyC1 on 30/01/2022 - 11:02

    Have you called them? If not then call them.

  • Snake 4 on 30/01/2022 - 11:52
    -2

    Unbelievable.

    Talk about entitlement.

    Take it to the High Court.

    • garetz on 30/01/2022 - 12:01
      +4

      You are entitled to get what you pay for, if that is entitlement, then you are right.

      • Snake 4 on 30/01/2022 - 16:14

        Do you take your fruit home from the shop and weigh it? If it's 32 grams short to you go back demanding a refund?

        My guess is yes.

  • Heaps for Cheaps on 30/01/2022 - 12:12

    Trevor Long?

  • loulou1 on 30/01/2022 - 13:45

    The silver version also still states 160 bags https://www.petculture.com.au/products/rufus-coco-do-good-po… and is not sold out

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