A plumber replaced my water taps a couples years ago. He supplied all the parts.
A tap is now leaking stream. When I contacted the plumber he said he is not responsible for the warranty and he is glad to contact Tradelink for me.
This makes me confused. I only hired the plumber. Whether he got his parts from Bunnings or Tradelink is not my concern. Why it's like he is doing me a favour to contact the supplier? Isn't is a common sense who finish the job is looking after the warranty?
This is the ONLY correct post on this thread.
The ACL imposes obligations on SUPPLIERS.
So, who supplied the good?
If it is defective, your remedy is against the supplier.
Plumber warrants their work.
Product supplier/manufacturer warrants the item.
You cannot reasonably expect a plumber to offer you a tap warranty years after the install.
If it's been "couple of years" till a leak happened then it's most likely neither's fault really. These things happen. Get another plumber to repair at your cost. Sucks but that's life.
geez, is it just a leaky washer? Fix it yourself, changing washers isn't exactly a highly sought after skill.
I change washers as soon as I need to increase pressure to turn off the water flow.
5 minute job and washers are really cheap.
Geez……
It is possible the leakage is due to a bad installation.
No. No it's not if the issue developed after "couple years" and wasn't an issue before. That's not an installation issue.
Tradesman is responsible for the workmanship only, unless he specified (in written form, usually on the invoice limited for certain period) he will cover the part used, or it broke in a resonably short period like a month later.
Their role is to provide professional skills. So unless the tap was guranteed for set of time, whatever fault with the tap is manufacturers responsibilty.
If there is no issue with the tap, and poor workmanship caused the issue, the plumber can be held liable to cover it under warranty.
The tap/tap washer is defective.
It's not the plumber's work that's defective.
I'd say this one is unfortunately on you.
It'll likely just be a washer.
1. turn of water supply
2. unscrew tap with spanner.
3. insert new washer
4. screw tap back on
5. turn on water.
step 2.5. remove old washer
.
Ah yes
slight oversight
Good thing you did not provide a warranty with your initial supply of advice.
Yeah Nah. Extra washer in there is sure to stop the leak.
Changed all of the tap bodies over to ceramic, no more washers for me.
Step 2.6 - reseat the part of the tap where the washer meets the tap
After two years I'm surprised the plumber is doing anything. It's probably a seal or washer or something gone and wouldn't be covered under warranty anyway (even if the tap has a lifetime or 10 year warranty, it'll likely exclude the seals and gaskets).
No idea on rules around dealing with warranties, I could see it going either way. He's not in the business of retailing in taps and fittings, at the same time if you don't have the receipt then it's a bit hard to do a warranty job.
He's not in the business of retailing in taps and fittings
If plumber is supplying them well the plumber is in the business.
A plumber replaced my water taps a couples years ago.
A tap is now leaking
LOL thanks OP…. needed a laugh!
Just fix it yourself op.
It's not rocket science.
Changing a car tyre is not rocket science either, but it is amazing how many people have no idea how to go about it
It's not rocket science surgery. FTFY
Contact the same plumber and get then to fix the tap/mixer and get the parts warrantied.
You could then submit the invoice to the tap maker (caroma/dorf, etc) for the labour component to be refunded. They may or may not cover replacement costs.
The plumber isn't going to come back for free to replace the tap fitting, there was nothing wrong with his work.
Just playing devils advocate here, but how can you be so confident there was nothing wrong with the plumbers work? You’re not the only person in this thread coming to the same conclusion
A tap is now leaking stream
I have had this happen on a few mixer taps. Some spouts are soldered along the top and bottom spine or the left and right sides, the leak happens after a while due to everyday handling of the tap spout. Fully cast taps are the only way to stop this happening. And I have had both Caroma and Dorf (one of each) leak this way, and have replaced them myself with the part warrantied from bunnings so it's not just 'cheap n nasty' brands that this can happen to.
I’m not sure if you’re replying to me as it didn’t really answer my question but I appreciate your input and experience
@jackary: sorry, how can I tell the plumber did nothing wrong, I can't. But I can posture that given it is 2-ish years with no troubles then it is hard to claim incompetence.
Using the word stream leads me to this conclusion as when you turn the taps on there is either a high pressure stream hitting the back of the sink or the kitchen window instead of water coming from the BFH with the gauze.
Interesting responses. If my electrician supplies and installs a non-replaceable light (e.g. LED downlight) and the devices fails within the warranty period, he will replace it free of charge, including install. If I supply the item and it fails within the warranty period, I need to pay the electrician to install the replacement light twice.
Isn't this the same for all trades?
If my electrician supplies and installs a non-replaceable light
But the OPs issue isn't a non-replaceable item like your example. It is most likely a washer, which is a consumable item not covered under warranty.
But your assuming that, no?
If you know how taps seal, then you'll know the part that 'fails' is a consumable item not covered under warranty. Regardless of the style of tap.
Good luck op.
who supplied the tap?