Refunds to a Closed ANZ Credit Card

txb on 23/02/2022 - 11:49

What a god damn mess.

Anz are bouncing refunds made to a closed card, forcing the consumer to chase this up with the merchant. Easy enough if this is a brick n mortar shop where you can explain to a normal person but try explaining this to the overseas reps at ebay or paypal who go along a predetermined script. What to do when both sides are adamant no refund has been received and refund has been issued? Does a mass string of chargebacks hurt your banking profile in any way? Im looking at a string of about 10+ transactions for small amounts.

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Comments

  • Hithere on 23/02/2022 - 11:57

    Try AFCA.

    https://www.afca.org.au

  • AndyC1 on 23/02/2022 - 12:07

    Get the "consumer" to speak to the banks complaints department before speaking with the AFCA as it will be faster if the bank can do anything. When the "consumer" speaks with the complaints ask about what the bank does if there are any debits that come in after the account is closed as the banks allow this under some circumstances and if they do then why do they not process credits…

    When you say "chargebacks" do you mean refunds or CC chargeback where you will be disputing the amount debited as the goods/services were not supplied? If you have closed the account then you may be SOL with the CC chargebacks.

  • raptormesh on 23/02/2022 - 12:31

    Are you the consumer or merchant here? Who is doing the chargebacks?

    • txb on 23/02/2022 - 12:35
      +2

      Clearly pounded on the keyboard with emotion and left out some details, lol

      Im the customer

      • raptormesh on 23/02/2022 - 12:48

        Ah okay, but it does seem rather weird that you did 10+ chargebacks to your card and then closed it.

        • txb on 23/02/2022 - 12:54

          I have not done any chargebacks.

          I have several online orders through paypal and ebay that I returned, the refunds were sent to that closed card. Neither side - anz or paypal are saying they have the funds. The funds are floating so to speak. Im at a loss at what to do hence the comments on making a chargeback claim.

  • hellobargain21 on 23/02/2022 - 13:15

    With paypal I thought that if the funds bounce back from the original payment method (credit card in this case) it will just go back into your paypal account.

    • txb on 23/02/2022 - 13:20

      Thats what I thought as well. I dont understand how funds can be just in pergutory and not land anywhere?

  • CodeXD on 23/02/2022 - 13:16

    If you paid with paypal, it'll go back via the same method. Check your paypal account to see if you have the credit there.

    • txb on 23/02/2022 - 13:55

      Yes its established it went back to the card.

  • Shadowsfury on 23/02/2022 - 13:26
    +2

    Had an ANZ card that received a refund after I closed it (refund was due to COVID - was for an event).

    Hadn't realised it went there until they contacted me saying there was a credit balance on the account

    A phone call later they posted a cheque out to me for the figure

  • txb on 23/02/2022 - 13:54

    Do you know what date this occurred?

  • markb28 on 23/02/2022 - 14:52

    I had the same issue when I got a significant refund of $1500 to a cancelled NAB credit card, customer services were dismissive and they put the onus on me to prove it. It will be sitting in a NAB suspense fund.

    Complained to ACFA https://www.afca.org.au/make-a-complaint, within a week an onshore person from NAB called me to apologise for the mistake, refunded the cash and offered me $100 as a goodwill measure to close the complaint.

  • Typical16-bitEnjoyer on 23/02/2022 - 15:46
    +1

    How much money are we talking about? There's 2 key options available depending on the amount.

    • txb on 23/02/2022 - 16:41
      -2

      why would it matter

      • Typical16-bitEnjoyer on 23/02/2022 - 20:44
        +1

        It's the most important aspect. Sometimes you have to spend time and money to recover money. Feasibility depends on how much money you are trying to get back.

        $5 total?
        $100 total?

      • Tee Rex Arms on 23/02/2022 - 20:46
        +1

        Obviously the amounts are (profanity) all then

        • Typical16-bitEnjoyer on 24/02/2022 - 22:08
          +1

          Yep, I'm guessing it's like $20 and OP has wasted hours on this.

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